Trending, Charts & Popularity Lists Policy

Effective Date: 2026

Last Updated: 2026

This Trending, Charts & Popularity Lists Policy explains how Playflick may create, calculate, display, rank, update, restrict, remove, or label trending rows, popularity charts, top lists, most-watched lists, rising lists, regional charts, genre charts, creator charts, title charts, trailer charts, event charts, and related popularity features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Search, Rankings & Recommendations Policy, Editorial Curation, Featured Content & Staff Picks Policy, Creator Analytics & Performance Metrics Policy, Box Office, Budget & Performance Data Policy, Invalid Traffic & Artificial Engagement Policy, Fraud Prevention & Risk Review Policy, User Generated Content Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Charts & Popularity Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Trending, charts, and popularity lists help users discover content that may be widely viewed, recently active, regionally popular, fast-growing, editorially relevant, or otherwise notable on Playflick.

This policy explains:

How trending and chart features may work
What signals Playflick may consider when ranking popularity
How charts may vary by region, time, genre, and user setting
What chart manipulation and artificial engagement are prohibited
Why chart positions may change, disappear, or be adjusted
How users may report suspected chart manipulation or errors

3. Feature Availability

Trending rows, popularity charts, top lists, regional charts, genre charts, creator charts, most-watched lists, fastest-rising lists, trailer charts, event charts, chart labels, and related features may not be available to every user, country, account type, content type, device, browser, or app version.

Playflick may add, remove, restrict, redesign, suspend, or discontinue trending, chart, and popularity features at any time.

4. Types of Charts and Popularity Lists

Playflick may provide different chart or popularity surfaces where available.

These may include:

Trending now
Most watched
Most saved
Most liked
Most discussed
Fastest rising
Top films
Top series
Top trailers
Top creators
Regional charts
Genre or category charts

5. Ranking Signals

Playflick may use different signals to calculate trending, chart, or popularity placement.

Signals may include:

Views
Watch time
Completion rate
Recent growth
Saves or watchlist additions
Likes or reactions
Comments or discussion activity
Shares
Search interest
Regional interest
Release timing
Quality, safety, or policy signals

6. Time Windows

Charts may be calculated over different time windows.

Time windows may include:

Hourly
Daily
Weekly
Monthly
Opening weekend
Release week
Seasonal periods
All-time periods

Chart positions may change frequently as new activity is recorded or as time windows refresh.

7. Regional and Personalised Charts

Charts may differ by country, region, language, age setting, availability, licensing, account type, user preferences, or platform design.

Users in different regions may see different trending content because content availability, viewing activity, legal requirements, language settings, and regional interest may differ.

8. Chart Position Is Not Guaranteed

Playflick does not guarantee that content will appear in trending, charts, popularity lists, top lists, or discovery surfaces.

Playflick may change chart methodology, update chart surfaces, remove content from charts, or adjust chart positions at any time.

9. Chart Position Is Not an Endorsement

Appearing in trending, charts, or popularity lists does not mean that Playflick endorses, sponsors, guarantees, approves, or takes responsibility for the content, creator, claims, links, products, services, opinions, or activity associated with that content.

Charted content must still follow Playflick policies.

10. Availability and Chart Eligibility

Content may be excluded, removed, reduced, or hidden from charts if it is unavailable, expired, region-blocked, age-restricted, private, unlisted, removed, rights-restricted, payment-restricted, or otherwise unsuitable for the chart surface.

Chart eligibility may also depend on account status, content status, metadata quality, safety review, and policy compliance.

11. New Releases and Rising Content

New releases, premieres, trailers, episodes, livestreams, and creator uploads may receive separate ranking treatment where features are available.

Fast-rising charts may consider growth speed, freshness, audience response, viewing quality, and engagement quality rather than total lifetime activity alone.

12. Editorial and Safety Adjustments

Playflick may apply editorial, safety, quality, legal, rights, fraud, or platform integrity adjustments to charts.

Adjustments may happen where content involves:

Policy concerns
Rights disputes
Misleading metadata
Artificial engagement
Invalid traffic
Spam behaviour
Safety risks
Availability issues

13. Invalid Traffic and Artificial Engagement

Views, watch time, likes, saves, comments, shares, searches, recommendations, or chart activity must not be artificially inflated.

Prohibited activity may include:

Bot views
Click farms
Automated playback
Fake watch time
Fake likes or saves
Fake comments
Coordinated engagement manipulation
Paid engagement schemes
Repeated self-refreshing to inflate views

More information is available in our Invalid Traffic & Artificial Engagement Policy.

14. Chart Manipulation

Users must not manipulate trending, charts, popularity lists, discovery surfaces, or ranking systems.

Chart manipulation may include:

Using fake accounts to boost content
Coordinating artificial viewing groups
Using scripts or bots to generate activity
Buying fake engagement
Misleading users into repeated playback
Using spam links to generate low-quality traffic
Manipulating metadata to enter unrelated charts
Uploading duplicates to crowd chart surfaces

15. Metadata and Chart Placement

Metadata may affect chart eligibility and categorisation.

Users must not use misleading titles, genres, tags, categories, release dates, language labels, cast information, or artwork to enter charts where content does not belong.

Playflick may correct metadata, remove content from charts, or restrict accounts involved in metadata-based chart manipulation.

16. Sponsored or Paid Promotion

Paid promotion, advertising, sponsorship, affiliate campaigns, or brand deals should not be misrepresented as organic chart performance.

Playflick may label, separate, adjust, or exclude paid promotional activity from certain chart calculations where appropriate.

Users must not buy fake popularity or use undisclosed paid promotion to mislead viewers, advertisers, sponsors, or collaborators.

17. Chart Metrics May Differ From Creator Analytics

Public chart information may not match private creator analytics, monetisation reports, revenue reports, watch-time reports, or dashboard statistics.

Differences may result from:

Different time windows
Different counting methods
Regional filters
Invalid traffic adjustments
Privacy protections
Delayed processing
Rounding or aggregation
Chart-specific eligibility rules

18. Chart Updates and Delays

Trending and chart information may be delayed, cached, rounded, estimated, corrected, or unavailable.

Chart updates may be affected by technical issues, moderation review, fraud review, traffic validation, rights review, platform incidents, or scheduled maintenance.

19. Disputed Chart Positions

Users may disagree with chart positions, chart eligibility, ranking changes, removals, or popularity calculations.

Playflick may review suspected errors or manipulation where appropriate, but Playflick is not required to explain every chart position, methodology detail, ranking change, or removal decision.

20. Confidential Methodology

Playflick may keep some chart methodology, anti-abuse signals, ranking calculations, fraud detection methods, and integrity systems confidential to prevent manipulation and protect platform integrity.

Users are not entitled to access confidential chart methodology or anti-abuse systems.

21. Child Safety

Trending and chart features must not be used to exploit, sexualise, identify, harass, groom, or endanger children or young users.

Playflick may restrict, remove, or reduce content from charts where child-safety concerns exist, even if the content receives high engagement.

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

22. Reports and Support

Users, creators, rights holders, advertisers, sponsors, parents, guardians, or viewers may contact Playflick about suspected chart manipulation, invalid traffic, fake popularity, incorrect chart placement, misleading chart labels, rights concerns, or unsafe charted content.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The chart, list, content, creator, ranking, URL, or account involved
A clear explanation of the issue
Any screenshots, timestamps, links, traffic concerns, or supporting context
Whether the issue involves child safety, rights, fraud, artificial engagement, privacy, or legal concerns

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Enforcement

Playflick may take action where trending, charts, popularity lists, engagement signals, metadata, promotional activity, or related systems are abused or affected by policy violations.

Enforcement may include:

Removing content from charts
Adjusting chart signals
Ignoring invalid traffic
Removing fake engagement
Restricting chart eligibility
Restricting search or recommendation visibility
Restricting monetisation or promotional eligibility
Restricting accounts involved in manipulation
Removing content where rights or safety concerns apply
Suspending or terminating accounts for serious or repeated abuse
Preserving records for legal, safety, fraud, rights, advertising, or moderation reasons

24. Appeals and Review Requests

If your chart placement, trending eligibility, popularity label, content, account, or related feature was removed or restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email where relevant
The chart, list, content, placement, ranking, URL, or feature involved
The decision you are asking Playflick to review
Why you believe the decision was incorrect
Any supporting screenshots, traffic context, metadata context, or relevant details

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

25. Privacy and Data Retention

Playflick may process and retain chart records, trending records, ranking records, popularity signal records, engagement records, traffic validation records, metadata records, review records, support messages, fraud signals, safety records, rights records, advertising disclosure records, and enforcement records.

These records may be retained for platform operation, analytics integrity, chart quality, rights protection, advertising disclosure, legal compliance, moderation, appeals, audits, fraud prevention, safety, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

26. Changes to This Policy

We may update this Trending, Charts & Popularity Lists Policy from time to time.

Changes may reflect new chart tools, trending features, ranking systems, anti-abuse systems, analytics systems, advertising disclosure practices, legal requirements, safety requirements, or platform updates.

Your continued use of Playflick trending, chart, or popularity list features after changes become effective means you agree to the updated policy.

27. Contact Us

For trending questions, chart placement concerns, popularity list issues, artificial engagement reports, review requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Charts & Popularity Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com