Refund Policy

Effective Date: 2026

Last Updated: 2026

This Refund Policy explains how Playflick™ Media .ltd handles refunds, cancellations, subscriptions, paid videos, rentals, wallet credits, advertising credits, creator payments, and other paid features on Playflick.com.

This policy should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Community Guidelines, Paid Content Terms, Creator Monetisation Terms, and Advertising Policy where applicable.

By purchasing or using paid features on Playflick, you agree to this Refund Policy.

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1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Contact Email: hello@playflick.com

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2. Paid Features Covered by This Policy

This Refund Policy may apply to paid features including:

• Playflick Pro plans
• Premium memberships
• Channel subscriptions
• Paid videos
• Video rentals
• Movie purchases or rentals
• Wallet top-ups
• Advertising credits
• Promoted content
• Self-hosted ads
• Creator tools
• Business tools
• API or developer access where paid
• Other digital services or paid features offered by Playflick

Some paid features may have additional terms shown at checkout or published in separate policy pages.

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3. Digital Content and Immediate Access

Many Playflick purchases involve digital content or digital services that are delivered immediately or begin shortly after purchase.

This may include access to paid videos, rentals, premium features, wallet credits, advertising tools, subscriptions, or creator services.

Where you request or receive immediate access to digital content or digital services, your cancellation or refund rights may be limited to the extent permitted by applicable law.

Nothing in this policy removes any rights you may have under applicable consumer protection law.

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4. General Refund Position

Unless required by law or stated otherwise at checkout, payments made to Playflick are generally non-refundable once the paid digital content, digital service, subscription period, ad credit, wallet credit, or paid feature has been delivered, accessed, used, activated, or made available.

We may consider refunds on a case-by-case basis where:

• You were charged in error
• You were charged twice for the same purchase
• The purchased feature was not delivered because of a Playflick technical issue
• You cancelled a subscription before renewal but were still charged
• Required by applicable consumer law
• Playflick decides, at its discretion, that a refund is appropriate

Refunds are not guaranteed unless required by law.

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5. Subscriptions and Renewals

Playflick may offer recurring subscriptions such as Pro plans, premium memberships, channel subscriptions, creator subscriptions, or other recurring paid features.

Subscription terms, price, billing frequency, renewal date, and cancellation options will be shown at checkout or in your account settings where available.

Unless stated otherwise:

• Subscriptions renew automatically until cancelled
• You are responsible for cancelling before the next billing date
• Cancellation stops future renewals but does not automatically refund past payments
• You may continue to have access until the end of the paid billing period unless stated otherwise
• Partial refunds for unused time are not normally provided unless required by law or approved by Playflick

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6. Cancelling a Subscription

You may cancel a subscription using your account settings where available, or by contacting us at:

Email: hello@playflick.com

To help us process your request, please include:

• Your account email
• Your username
• The subscription you want to cancel
• The payment reference, if available

Cancellation requests should be made before your next renewal date. We cannot guarantee cancellation before renewal if your request is sent too close to the billing time.

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7. Paid Videos, Rentals, and Movies

Paid videos, rentals, movies, and other digital video purchases may provide immediate digital access.

Unless required by law or stated otherwise at checkout:

• Paid video purchases are non-refundable once access has been granted
• Video rentals are non-refundable once playback access has started or the rental has been made available
• Refunds are not normally provided because you did not like the content
• Refunds are not normally provided because you changed your mind after access was granted
• Refunds are not normally provided for playback issues caused by your device, browser, internet connection, or third-party software

We may consider a refund or credit if a paid video or rental is unavailable because of a verified Playflick technical issue and we cannot provide access within a reasonable time.

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8. Wallet Credits and Account Balance

Playflick may offer wallet credits, account balances, ad credits, or similar digital credits.

Unless required by law or stated otherwise:

• Wallet top-ups are non-refundable once credited to your account
• Wallet credits have no cash value outside Playflick
• Wallet credits cannot be withdrawn unless Playflick expressly allows withdrawals
• Wallet credits cannot be transferred to another user unless Playflick provides a transfer feature
• Unused credits may expire if stated at purchase or allowed by law
• Credits may be removed, frozen, or reversed where fraud, chargebacks, abuse, or policy violations are suspected

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9. Advertising Credits and Campaigns

If Playflick offers advertising credits, promoted content, video ads, display ads, or campaign tools, refunds may be limited once a campaign has started, impressions have been delivered, clicks have been generated, or credits have been used.

Unless required by law or stated otherwise:

• Used advertising credits are non-refundable
• Delivered impressions, views, clicks, or campaign spend are non-refundable
• Rejected ads may be eligible for credit restoration if no delivery occurred
• Campaigns suspended for policy violations are not normally refundable
• Fraudulent or misleading ads are not refundable
• Advertisers are responsible for submitting accurate, lawful, and compliant ads

Playflick may issue platform credit instead of a cash refund where appropriate.

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10. Creator Earnings and Payouts

Creator earnings, channel subscription revenue, paid video revenue, ad revenue, donations, or other monetisation earnings may be subject to review, verification, fraud checks, chargeback checks, copyright checks, and policy compliance checks.

Playflick may withhold, delay, reverse, reduce, or cancel creator earnings where:

• Invalid views, clicks, or engagement are suspected
• Copyright infringement is alleged or confirmed
• Content breaches Playflick policies
• Payments are refunded or charged back
• Fraud, abuse, or suspicious activity is detected
• Required verification information is missing or inaccurate
• Payment providers restrict or reverse funds
• Required by law, tax rules, sanctions rules, or platform policy

Creator payout rules may be explained further in our Creator Monetisation Terms.

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11. Duplicate Charges and Billing Errors

If you believe you were charged twice or charged in error, contact us as soon as possible.

Send billing issues to:

Email: hello@playflick.com

Please include:

• Your account email
• Your username
• Date of charge
• Amount charged
• Payment method or provider used
• Transaction reference, invoice number, or receipt if available
• A short explanation of the issue

If we verify a duplicate charge or billing error, we may issue a refund, account credit, or other correction.

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12. Technical Issues

If you experience a technical issue with a paid feature, contact us and give us a reasonable opportunity to investigate and fix the issue.

Refunds are not normally provided for issues caused by:

• Your internet connection
• Your device
• Your browser
• Your operating system
• Third-party software or extensions
• Incorrect account details
• User error
• Regional restrictions where disclosed
• Temporary downtime or maintenance

We may consider refunds or credits where a paid feature is unavailable because of a verified Playflick technical issue and we cannot restore access within a reasonable period.

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13. Removed Content

Paid content may be removed or restricted for reasons including copyright complaints, safety concerns, legal issues, policy violations, creator deletion, account termination, or rights expiry.

Refunds are not automatically provided when content is removed, restricted, or unavailable.

We may consider refunds or credits depending on:

• The type of purchase
• How long the content was available
• Whether you accessed the content
• Why the content was removed
• Whether removal was caused by a policy violation
• Applicable consumer law

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14. Chargebacks

If you dispute a payment through your bank, card issuer, or payment provider, Playflick may:

• Suspend access to the related paid feature
• Freeze wallet credits or account balance
• Reverse credits or purchases
• Suspend or restrict your account
• Withhold creator earnings connected to the disputed transaction
• Provide evidence to the payment provider
• Recover costs where permitted

If you believe there is a billing issue, please contact us first so we can try to resolve it.

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15. Fraud, Abuse, and Policy Violations

Refunds will not normally be provided where a payment, purchase, subscription, ad campaign, paid video, wallet credit, or paid feature is connected to fraud, abuse, illegal activity, copyright infringement, fake engagement, or violation of Playflick policies.

We may deny refunds, suspend accounts, remove credits, withhold earnings, reverse balances, or report activity where we suspect abuse.

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16. How Refunds Are Issued

If a refund is approved, we will usually issue it to the original payment method where possible.

Depending on the payment provider, bank, card issuer, or country, refunds may take several business days to appear.

In some cases, Playflick may offer platform credit instead of a cash refund, where allowed by law and appropriate for the situation.

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17. Refund Request Process

To request a refund, contact:

Email: hello@playflick.com

Please include:

• Your account email
• Your username
• The item, subscription, video, rental, wallet credit, ad campaign, or service purchased
• Date of purchase
• Amount paid
• Payment provider or method
• Transaction reference, invoice, or receipt if available
• Reason for the refund request
• Any screenshots or supporting evidence

We may ask for additional information before making a decision.

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18. Consumer Rights

Nothing in this Refund Policy limits rights you may have under applicable consumer protection law.

If you are a consumer, you may have rights relating to faulty digital content, misdescribed services, cancellation, or refunds depending on your location and the type of purchase.

Where consumer law requires a refund, repair, replacement, price reduction, or cancellation right, Playflick will comply with applicable legal obligations.

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19. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Changes may reflect new features, payment methods, legal requirements, subscription options, creator tools, advertising features, or platform rules.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

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20. Contact Us

For refund requests, billing issues, cancellation questions, payment concerns, or subscription support, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Email: hello@playflick.com
Website: https://playflick.com

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21. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.