Audio Loudness, Sound Levels & Hearing Safety Policy

Effective Date: 2026

Last Updated: 2026

This Audio Loudness, Sound Levels & Hearing Safety Policy explains the rules for loud audio, sudden sound spikes, inconsistent volume, audio normalisation, headphone listening, hearing safety, loud trailers, livestream audio, advertisements, creator uploads, audio warnings, sound-level reports, and related audio-safety features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Accessibility Policy, Viewer Safety Guide, Video Upload & Processing Policy, Autoplay, Playback & Streaming Quality Policy, Trailer, Teaser & Promotional Video Policy, Livestreaming Policy, Advertising Policy, Content Warnings, Sensitive Themes & Viewer Advisory Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Audio Safety Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Audio levels can affect viewer comfort, accessibility, safety, and overall viewing experience. Sudden loud sounds, distorted audio, inconsistent volume, or extreme loudness may be harmful, distressing, or inaccessible for some users.

This policy explains:

How Playflick may handle loudness and sound-level issues
What creators should consider before uploading audio or video
How sudden sound spikes and extreme audio may be treated
How trailers, ads, livestreams, and autoplay may affect audio safety
How users may report audio loudness or hearing safety concerns
How Playflick may restrict or adjust content with unsafe or abusive audio

3. Feature Availability

Loudness checks, audio normalisation, sound-level warnings, hearing safety notices, volume controls, autoplay audio controls, accessibility settings, audio reports, and related features may not be available to every user, creator, country, device, browser, app version, account type, or content type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue audio loudness, sound-level, or hearing safety features at any time.

4. Creator Responsibility

Creators are responsible for reviewing audio levels before uploading content.

Creators should avoid:

Extreme loudness
Unexpected sound blasts
Severe clipping or distortion
Large volume jumps between scenes
Unnecessarily loud intros or outros
Loud alarm, siren, or scream effects without warning
Audio designed to shock, distress, or harm viewers

5. Loudness and Volume Consistency

Playflick may encourage or require reasonable loudness consistency where features, tools, or standards are available.

Loudness issues may include:

Dialogue that is too quiet compared with effects
Music that is much louder than speech
Ad audio that is louder than surrounding content
Trailers that start with sudden loud sounds
Livestream audio that clips or distorts
Large volume changes between episodes or videos

6. Sudden Sound Spikes

Sudden sound spikes may startle, distress, or cause discomfort for viewers, especially users wearing headphones or using assistive listening devices.

Creators should consider warnings or editing changes where content contains:

Sudden screams
Explosions
Gunshots
Alarm sounds
Siren sounds
Jump-scare audio
High-pitched tones
Sudden feedback or microphone noise

7. Headphone and Earbud Listening

Viewers may use headphones, earbuds, hearing aids, assistive listening devices, smart TVs, speakers, or mobile devices at different volume levels.

Users should use personal judgement when setting volume, especially when watching content with loud effects, horror scenes, music performances, gaming content, livestreams, or unpredictable audio.

Playflick does not guarantee that all loud audio will be detected, reduced, or labelled.

8. Audio Normalisation

Playflick may use audio normalisation, loudness processing, volume balancing, compression, limiting, or other playback adjustments where features are available.

Audio processing may:

Reduce loudness differences
Improve dialogue clarity
Limit extreme peaks
Change perceived sound quality
Behave differently across devices
Be unavailable for some content or playback modes

Audio normalisation is not guaranteed and may not remove every loud or uncomfortable sound.

9. Creator Upload Standards

Creators should use reasonable audio production practices before uploading content.

Recommended practices may include:

Checking final audio on headphones and speakers
Balancing dialogue, music, and effects
Avoiding clipping and distortion
Reducing unnecessary sudden peaks
Adding warnings for intense sound design
Reviewing trailers and previews separately
Following any technical upload standards provided by Playflick

10. Trailers, Teasers, and Promotional Videos

Trailers, teasers, clips, and promotional videos may use intense sound design, loud music, sudden cuts, explosions, screams, or jump-scare audio.

Promotional videos should not use extreme loudness or sudden audio spikes to manipulate or distress viewers.

Playflick may restrict promotional videos that create audio safety or accessibility concerns.

11. Autoplay and Preview Audio

Autoplay, motion previews, hover previews, feeds, and watch-next previews may play audio where features are available.

Playflick may mute previews by default, reduce preview audio, or provide controls where available, but this may vary by device, app, browser, account settings, and content type.

Users may be able to manage autoplay or preview settings where features are available.

12. Livestream Audio

Livestream audio may be unpredictable and may include sudden loud sounds, microphone distortion, crowd noise, music, shouting, feedback, alerts, or environmental noise.

Livestream creators should monitor audio where possible and should warn viewers if intense or unpredictable audio is likely.

Livestream audio warnings may be incomplete, delayed, or unavailable because live content can change quickly.

13. Ads and Sponsored Content

Ads, sponsorship segments, branded content, product placements, and promotional inserts should not be unreasonably louder than surrounding content where Playflick rules or tools apply.

Advertisers and creators should avoid audio practices that shock, distress, or mislead viewers.

Playflick may restrict ads or sponsored content that create audio safety, accessibility, or user experience concerns.

14. Accessibility and Hearing Safety

Audio levels may affect users with hearing sensitivity, tinnitus, sensory sensitivity, hearing aids, auditory processing needs, migraine triggers, trauma-related responses, or other accessibility considerations.

Playflick may provide accessibility settings where available, but such settings may not prevent all loud sounds or audio discomfort.

Users with health concerns should use device-level sound controls and seek appropriate professional advice where needed.

15. Medical Disclaimer

Playflick does not provide medical advice. Audio warnings, sound-level notices, and hearing safety information are informational only.

Users with medical concerns about hearing, tinnitus, sound sensitivity, migraines, sensory sensitivity, or trauma-related audio triggers should consult an appropriate healthcare professional.

If someone experiences a medical emergency or immediate danger, contact emergency services immediately.

16. Prohibited Audio Abuse

Users must not intentionally use audio to harm, harass, shock, distress, manipulate, or endanger viewers.

Prohibited audio abuse may include:

Hidden extreme volume spikes
Audio designed to cause pain or distress
High-pitched tones used to target viewers
Sudden loud sounds used for harassment
Repeated audio alerts designed to annoy users
Sound traps in thumbnails, previews, or autoplay content
Audio intended to target disabled or sensitive users

17. Child Safety

Audio features must not be used to exploit, harass, shock, groom, distress, or endanger children or young users.

Users must not direct children toward harmful sound challenges, distressing audio traps, unsafe livestream audio, or deceptive content designed to scare or manipulate them.

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

18. User Controls

Users may be able to control audio through Playflick settings, device settings, browser settings, operating system settings, accessibility settings, headphones, speakers, smart TVs, or assistive devices.

Available controls may include:

Volume controls
Mute controls
Autoplay controls
Preview mute settings
Device volume limits
Hearing accessibility features
Audio track selection where available

19. Reports and Support

Users, creators, parents, guardians, accessibility advocates, representatives, studios, distributors, advertisers, or viewers may contact Playflick about loud audio, sudden sound spikes, distorted audio, unsafe previews, loud ads, livestream audio problems, hearing safety concerns, or accessibility issues.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The title, episode, trailer, livestream, ad, preview, event, URL, or account involved
A clear explanation of the audio issue
Any timestamps, screenshots, recordings where lawful, examples, or supporting context
The device, browser, app, headphones, speakers, or TV used where helpful
Whether the issue involves autoplay, ads, livestreams, child safety, accessibility, or immediate danger

If someone is experiencing a medical emergency or immediate danger, contact emergency services first.

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

20. Enforcement

Playflick may take action where loud audio, sound spikes, distorted audio, autoplay audio, previews, livestream audio, ads, or related features violate this policy or other Playflick rules.

Enforcement may include:

Adding audio warnings
Correcting viewer advisories
Restricting autoplay audio
Removing unsafe previews
Restricting content visibility
Applying age or safety restrictions
Restricting upload, ad, or livestream features
Restricting accounts involved in audio abuse
Removing content where safety or policy concerns apply
Suspending or terminating accounts for serious or repeated abuse
Preserving records for legal, safety, fraud, rights, or moderation reasons

21. Appeals and Review Requests

If your audio warning, viewer advisory, preview, ad, livestream, content, account, or related feature was added, removed, or restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email where relevant
The title, episode, trailer, livestream, ad, preview, URL, or feature involved
The decision you are asking Playflick to review
Why you believe the decision was incorrect
Any timestamps, examples, audio context, accessibility context, or supporting information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Privacy and Data Retention

Playflick may process and retain audio loudness records, sound-level records, audio warning records, accessibility report records, preview records, livestream report records, ad report records, review records, support messages, safety records, fraud signals, and enforcement records.

These records may be retained for platform operation, viewer safety, accessibility support, content classification, advertising quality, legal compliance, moderation, appeals, audits, fraud prevention, rights protection, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

23. Changes to This Policy

We may update this Audio Loudness, Sound Levels & Hearing Safety Policy from time to time.

Changes may reflect new audio tools, loudness checks, accessibility features, autoplay controls, viewer advisory systems, advertising quality rules, legal requirements, or platform updates.

Your continued use of Playflick audio, playback, or accessibility features after changes become effective means you agree to the updated policy.

24. Contact Us

For loud audio questions, sound spike concerns, hearing safety reports, unsafe preview issues, livestream audio problems, accessibility reports, review requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Audio Safety Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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