Coaching, Consulting & Mentoring Services Policy

Effective Date: 2026

Last Updated: 2026

This Coaching, Consulting & Mentoring Services Policy explains the rules for creator coaching, consulting services, mentoring, portfolio reviews, script feedback, career advice, production advice, creator growth advice, business advice, creative sessions, one-to-one calls, group sessions, paid consultations, booking tools, cancellations, refunds, safeguarding, and related service features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Creator Courses & Educational Content Policy, Creator Marketplace & Services Policy, Marketplace Seller Terms, Marketplace Buyer Protection Policy, Payments & Billing Terms, Refund Policy, Child Safety Policy, Consumer Protection & Fair Trading Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Services Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow eligible creators, professionals, businesses, coaches, consultants, mentors, educators, agencies, and service providers to offer coaching, consulting, mentoring, feedback, or similar services where features are available.

This policy explains:

How coaching, consulting, and mentoring services may be offered
What service providers must explain before users pay
How qualifications, experience, and outcomes should be described
How bookings, cancellations, refunds, and disputes may be handled
How safety, privacy, and child-safeguarding rules apply
How Playflick may review, restrict, or remove service offers

3. Feature Availability

Coaching tools, consulting listings, mentoring sessions, booking tools, calendar tools, paid calls, portfolio review tools, group sessions, messaging tools, payment tools, and related service features may not be available to every creator, user, business, country, device, payment method, or service category.

Playflick may add, remove, restrict, redesign, suspend, or discontinue coaching, consulting, and mentoring features at any time.

4. Types of Services

Coaching, consulting, and mentoring services may include:

Creator coaching
Video production advice
Editing feedback
Script feedback
Portfolio reviews
Acting or performance coaching where permitted
Career guidance
Creator growth advice
Business consulting
Brand strategy advice
Group workshops
One-to-one mentoring sessions

5. Accurate Service Listings

Service listings must be accurate, clear, lawful, and not misleading.

Listings should explain:

What service is being offered
Who will provide the service
Session length or deliverables
Price and fees
Delivery method
Availability and scheduling rules
Cancellation and refund rules
Whether follow-up support is included
Any important limits or requirements

6. No Misleading Outcome Claims

Service providers must not mislead users about likely outcomes, success, income, career progress, industry access, follower growth, monetisation, or platform performance.

Prohibited claims may include:

Guaranteed job placement
Guaranteed casting opportunities
Guaranteed agency representation
Guaranteed income or revenue
Guaranteed monetisation approval
Guaranteed views, followers, subscribers, or rankings
Guaranteed brand deals
Guaranteed Playflick verification or platform approval

7. Qualifications and Experience

Service providers must not misrepresent their qualifications, licences, professional experience, industry credits, awards, education, client results, employment history, or authority.

Providers must not falsely claim to be:

A licensed professional
A certified coach or consultant
A casting director, talent agent, recruiter, or studio representative
A Playflick employee, reviewer, or official partner
A medical, legal, financial, or tax professional
An authorised representative of another brand or organisation

8. High-Risk Advice

Coaching, consulting, or mentoring involving health, medical, legal, financial, tax, safety, immigration, employment, investment, or other high-risk topics must be handled carefully.

Providers must not:

Give misleading professional advice
Claim professional qualifications they do not hold
Encourage users to ignore qualified professionals
Guarantee financial or legal outcomes
Hide risks, limitations, or conflicts of interest
Target vulnerable users with exploitative claims

9. Bookings and Scheduling

Where booking features are available, providers and users should follow agreed session times, availability windows, communication rules, and booking requirements.

Service listings should explain:

How bookings are confirmed
How rescheduling works
Whether late arrival affects session time
What happens if a provider misses a session
What happens if a user misses a session
Whether recordings or notes are provided

10. Cancellations and Refunds

Cancellation and refund terms should be clear before purchase.

Refund eligibility may depend on:

Whether the session took place
Whether the user missed the session
Whether the provider missed or cancelled the session
Whether rescheduling was offered
Whether custom work was already completed
Payment-provider rules
Fraud or abuse concerns
Applicable consumer law

More information is available in our Refund Policy, Payments & Billing Terms, Marketplace Seller Terms, and Marketplace Buyer Protection Policy.

11. Professional Boundaries

Providers and users must maintain appropriate professional boundaries.

Coaching, consulting, and mentoring services must not be used for:

Harassment or threats
Sexual exploitation
Grooming or unsafe private contact
Pressure to buy unrelated services
Requests for unnecessary private information
Manipulation, blackmail, or intimidation
Unlawful discrimination or abuse

12. Child Safety and Young Users

Services involving children or young users must follow strict safety and safeguarding standards.

Providers must not:

Use mentoring as a cover for grooming
Move children to unsafe private contact
Ask children to hide communications from parents or guardians
Request sexual, intimate, or inappropriate content from minors
Collect children’s personal information unlawfully
Pressure children to pay, subscribe, send gifts, or buy more services
Arrange unsafe meetings with minors

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

13. Acting, Casting, and Entertainment Mentoring

Coaching or mentoring related to acting, casting, auditions, production, film, television, modelling, performance, or entertainment careers must not mislead users about opportunities.

Providers must not:

Falsely claim to be casting for a real project
Guarantee auditions, roles, representation, or studio access
Charge misleading “audition” or “application” fees
Use coaching as a cover for exploitation
Request unsafe private meetings
Exploit young performers or vulnerable users

14. Confidentiality and Privacy

Coaching, consulting, and mentoring may involve personal, creative, business, financial, career, or confidential information.

Providers and users should not share private session information, messages, recordings, documents, portfolio materials, scripts, business plans, or personal details without permission where required.

Extra care must be taken with children’s information and sensitive personal information.

15. Session Recordings

If sessions are recorded, recording should be disclosed where required and handled lawfully.

Providers and users should not record, share, sell, publish, or repurpose private sessions without permission where required.

Playflick may restrict accounts that misuse session recordings or private service materials.

16. External Communication Tools

Providers may use external communication tools only where permitted and safe.

External tools must not be used to:

Evade Playflick policies
Bypass payment protections unfairly
Groom or exploit children
Send malware or phishing links
Collect unnecessary private information
Pressure users into unsafe transactions

17. Payments and Fees

Coaching, consulting, and mentoring services may be paid through Playflick tools or outside Playflick depending on feature availability and applicable rules.

If payment is processed through Playflick, it may be subject to:

Platform fees
Payment-provider fees
Tax requirements
Refunds and chargebacks
Fraud review
Identity or business verification
Account balance and ledger rules

Payments made outside Playflick may not be protected by Playflick payment or dispute processes.

18. Service Disputes

Disputes may arise about missed sessions, late sessions, quality, scope, deliverables, refunds, cancellation terms, misleading claims, or professional conduct.

Playflick may review disputes where marketplace or payment tools are available, but Playflick may not resolve every subjective quality issue, private contract issue, professional advice issue, or off-platform arrangement.

19. Prohibited Services

Providers must not offer coaching, consulting, mentoring, or services that are illegal, unsafe, exploitative, fraudulent, or policy-violating.

Prohibited services may include:

Fake account recovery services
Fake verification or monetisation services
Fake follower, view, or engagement services
Scam coaching or get-rich-quick schemes
Instructions for phishing, malware, or hacking
Unsafe adult or sexual services where prohibited
Services that exploit children or vulnerable users

20. Reports About Service Abuse

Users may report misleading coaching, fake consulting claims, unsafe mentoring, non-delivery, refund issues, inappropriate conduct, child-safety concerns, scams, or payment abuse.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The provider, user, listing, booking, session, payment, or message involved
A clear explanation of the issue
Any screenshots, receipts, booking records, messages, or supporting evidence
Whether the issue involves fraud, child safety, unsafe advice, payment abuse, or harassment

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

21. Enforcement

Playflick may take action where coaching, consulting, mentoring, bookings, payments, listings, messages, or related services violate this policy or other Playflick rules.

Enforcement may include:

Removing or restricting service listings
Restricting booking tools
Restricting marketplace access
Restricting creator monetisation
Issuing refunds or credits where appropriate
Withholding or reversing payments where permitted
Restricting messaging or account features
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, or moderation reasons

22. Appeals

If your service listing, booking, payment, refund, account, marketplace access, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The service, booking, provider, payment, refund, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting receipts, screenshots, booking records, qualification information, or messages

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Privacy and Data Retention

Playflick may process and retain service listing records, booking records, payment records, refund records, dispute records, messages, support records, safety reports, rights notices, appeal records, fraud signals, and enforcement records.

These records may be retained for service operation, billing, fraud prevention, payment disputes, tax, accounting, legal compliance, child safety, moderation, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Coaching, Consulting & Mentoring Services Policy from time to time.

Changes may reflect new service tools, marketplace features, booking systems, child-safety practices, consumer protection standards, fraud controls, legal requirements, or platform updates.

Your continued use of Playflick coaching, consulting, or mentoring features after changes become effective means you agree to the updated policy.

25. Contact Us

For coaching questions, consulting service concerns, mentoring safety reports, booking disputes, refund requests, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Services Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

Please note that if you are under 18, you won't be able to access this site.