Evidence Preservation Policy

Effective Date: 2026

Last Updated: 2026

This Evidence Preservation Policy explains when Playflick™ Media .ltd may preserve, retain, secure, restrict, copy, document, or protect records, content, account data, payment data, moderation records, copyright records, security logs, safety reports, and other information connected to Playflick.com.

This policy should be read together with our Terms of Service, Privacy Policy, Data Retention Policy, Law Enforcement Request Policy, Child Safety Policy, Online Safety Policy, Moderation Policy, Content Moderation Standards, Copyright & Takedown Policy, Repeat Infringer Policy, Account Suspension & Termination Policy, Security Policy & Responsible Disclosure, Payments & Billing Terms, and Creator Payout Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Legal and Safety Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may need to preserve certain information to protect users, creators, children, rights holders, advertisers, payment systems, platform security, legal rights, and public safety.

Evidence preservation may be necessary for:

Child-safety investigations
Law enforcement requests
Legal claims or disputes
Copyright or trademark disputes
Fraud prevention
Payment and chargeback disputes
Account compromise investigations
Security incidents
Platform abuse investigations
Appeals and moderation reviews
Compliance with legal or regulatory duties

3. What Evidence Preservation Means

Evidence preservation means Playflick may keep or secure information that might otherwise be deleted, changed, overwritten, hidden, or made unavailable.

Preservation may involve:

Keeping a copy of relevant records
Restricting deletion or alteration of records
Preserving account activity logs
Preserving reports and moderation notes
Preserving content metadata
Preserving payment or payout records
Preserving communications with Playflick
Preserving security logs
Preserving evidence for lawful requests or disputes

4. Information That May Be Preserved

Depending on the circumstances, Playflick may preserve information such as:

Account identifiers
Usernames, handles, and channel names
Email addresses linked to accounts
Uploaded videos, thumbnails, titles, descriptions, tags, and metadata
Comments, replies, messages, or community activity where available
Livestream recordings or logs where available
Reports submitted by users
Moderation decisions and appeal records
Copyright notices and counter-notices
Trademark, impersonation, and privacy complaints
Payment, billing, refund, chargeback, wallet, and payout records
Advertising campaign records
Creator monetisation records
Security logs, login history, IP records, device data, and technical signals
API access logs and developer activity where relevant
Communications with Playflick support, safety, legal, or billing teams

5. Child Safety Evidence

Playflick has zero tolerance for child sexual abuse material, grooming, child exploitation, or content that sexualises minors.

Where child safety is involved, Playflick may preserve evidence to support:

Urgent safety review
Account enforcement
Reports to relevant authorities where appropriate or required
Law enforcement requests
Victim protection
Prevention of re-upload or re-distribution
Internal safety improvements

Playflick will not knowingly publish or disclose child-safety evidence except where lawful, necessary, and appropriate.

6. Law Enforcement Preservation Requests

Playflick may receive preservation requests from law enforcement, courts, regulators, public authorities, or authorised legal representatives.

Playflick may preserve records where the request appears valid, lawful, urgent, or reasonably connected to an investigation.

Preservation does not automatically mean Playflick will disclose the preserved information. Disclosure may require valid legal process or another lawful basis.

More information is available in our Law Enforcement Request Policy.

7. Legal Claims and Disputes

Playflick may preserve evidence where we believe information may be relevant to a legal claim, threatened claim, dispute, complaint, investigation, regulatory matter, or enforcement action.

This may include disputes involving:

Account ownership
Creator earnings
Paid content
Subscriptions
Refunds or chargebacks
Copyright or trademark rights
Defamation or privacy complaints
Business or brand account disputes
Advertising disputes
Security incidents

8. Copyright and Rights Evidence

Playflick may preserve copyright notices, counter-notices, repeat infringer records, removed content records, rights-holder communications, creator responses, licence information, and related enforcement history.

This may be necessary to:

Process copyright complaints
Review counter-notices
Assess repeat infringement
Protect rights holders
Protect creators from false claims
Support appeals or legal disputes
Comply with applicable law

9. Payment, Billing, and Payout Evidence

Playflick may preserve payment, billing, wallet, refund, chargeback, advertising spend, subscription, paid content, monetisation, and payout records.

These records may be preserved for:

Accounting
Tax compliance
Payment disputes
Refund reviews
Chargeback defence
Fraud prevention
Creator payout calculations
Invalid traffic investigations
Advertising billing reviews
Legal or regulatory requirements

10. Security and Account Compromise Evidence

Playflick may preserve security-related records where account compromise, unauthorised access, phishing, malware, credential theft, API abuse, or platform attacks are suspected.

Security evidence may include:

Login history
IP addresses
Device and browser information
Session information
Password reset activity
Email change activity
Two-factor authentication activity where available
API token activity
Suspicious link or malware reports
Account recovery communications

11. Moderation and Appeals Evidence

Playflick may preserve reports, removed content records, enforcement history, moderation notes, account warnings, appeals, and review outcomes.

This may help Playflick:

Apply policies consistently
Review appeals
Identify repeat violations
Prevent enforcement evasion
Improve safety systems
Respond to legal or regulator requests
Protect users and creators

12. Preservation After Account Deletion

If an account is deleted, Playflick may still preserve certain records where necessary or legally required.

This may include records needed for:

Legal compliance
Tax and accounting obligations
Payment disputes
Chargebacks
Creator payout records
Copyright or trademark disputes
Child-safety investigations
Fraud prevention
Security investigations
Moderation appeals
Law enforcement requests

More information is available in our Account Deletion & Data Removal Policy and Data Retention Policy.

13. Preservation Holds

Playflick may apply a preservation hold when information may be relevant to an investigation, dispute, legal request, safety issue, security issue, or payment issue.

A preservation hold may delay deletion, anonymisation, removal, editing, or normal record expiry.

A preservation hold may remain in place until the relevant issue is resolved or until Playflick determines preservation is no longer necessary.

14. Limits on Access to Preserved Evidence

Playflick may restrict access to preserved evidence to authorised personnel, trusted service providers, legal advisers, payment providers, law enforcement, regulators, courts, or other parties where lawful and necessary.

Playflick may withhold or redact preserved evidence to protect:

User privacy
Child safety
Victims and vulnerable users
Security systems
Confidential investigations
Legal privilege
Trade secrets
Other users’ rights

15. User Requests and Preserved Evidence

Users may submit privacy rights requests, account deletion requests, data access requests, or deletion requests.

However, Playflick may refuse, limit, delay, or partially fulfil such requests where preserved evidence is needed for legal, safety, security, fraud-prevention, payment, tax, moderation, copyright, or dispute purposes.

More information is available in our Privacy Rights Request page.

16. Integrity of Evidence

Playflick may take reasonable steps to protect the integrity of preserved evidence.

This may include:

Restricting edits or deletion
Recording timestamps
Maintaining logs
Limiting access to authorised personnel
Using secure storage where appropriate
Documenting relevant actions
Preserving original metadata where available

17. Preservation Does Not Mean Wrongdoing Is Proven

Preserving information does not mean that Playflick has concluded that wrongdoing occurred.

Preservation may happen because information may be relevant to a review, report, investigation, dispute, legal request, safety concern, or security issue.

18. Retention Periods

Preserved evidence may be retained for as long as necessary for the relevant purpose or as required by law.

Retention periods may depend on:

The nature of the issue
Legal limitation periods
Tax and accounting rules
Payment-provider rules
Copyright or rights disputes
Child-safety requirements
Law enforcement or regulator requests
Security needs
Appeals or dispute timelines

More information is available in our Data Retention Policy.

19. Reports Requiring Preservation

If you report an issue that may require evidence preservation, please include as much relevant information as possible.

Useful information may include:

The content URL
The account or channel URL
The username or handle involved
The date and time of the issue
A clear explanation of what happened
Any screenshots, timestamps, transaction references, or supporting context
Whether immediate harm or urgent safety risk exists

Do not send passwords, full payment card numbers, unnecessary identity documents, or unlawful material.

20. Contact for Evidence Preservation Questions

For evidence preservation questions, safety reports, legal enquiries, account compromise concerns, copyright disputes, payment disputes, or moderation evidence concerns, contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

If someone is in immediate danger, contact emergency services or local law enforcement first.

21. Changes to This Policy

We may update this Evidence Preservation Policy from time to time.

Changes may reflect new legal requirements, safety practices, moderation systems, security processes, data retention practices, payment systems, copyright processes, platform features, or operational needs.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

22. Contact Us

For evidence preservation questions, legal enquiries, safety concerns, payment dispute records, account security records, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Legal and Safety Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

Please note that if you are under 18, you won't be able to access this site.