Community Moderator Code of Conduct

Effective Date: 2026

Last Updated: 2026

This Community Moderator Code of Conduct explains the standards expected of community moderators, admins, owners, volunteer moderators, paid moderators, creator-appointed moderators, livestream moderators, comment moderators, group moderators, and anyone using moderation tools on Playflick.com, operated by Playflick™ Media .ltd.

This code should be read together with our Terms of Service, Community Guidelines, Community Creation & Management Policy, Comments, Replies & Community Interaction Policy, Livestreaming Policy, Moderation Policy, Online Safety Policy, Child Safety Policy, Privacy Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Community Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Code

Moderators help keep communities, comments, livestreams, chats, watch parties, posts, and public discussions safer and more useful.

This code explains:

How moderators should use moderation tools
What moderator abuse is prohibited
How privacy and safety issues should be handled
How conflicts of interest should be managed
How serious safety issues should be escalated
Why moderator roles may be limited or removed

3. Moderator Role Availability

Moderator, admin, owner, co-host, chat moderator, livestream moderator, comment moderator, community moderator, and related roles may not be available to every account, community, creator, country, device, or feature.

Playflick may add, remove, restrict, redesign, suspend, or discontinue moderator tools and roles at any time.

4. Moderator Responsibilities

Moderators should use moderation tools responsibly, fairly, and in good faith.

Moderators should:

Apply community rules consistently where possible
Follow Playflick policies
Protect users from harassment, scams, and abuse
Escalate serious safety concerns where appropriate
Respect user privacy
Avoid misleading users about their authority
Avoid using moderation tools for personal revenge or unfair advantage

5. Fair Use of Moderation Tools

Moderation tools should be used to support community safety and rule compliance.

Tools may include:

Removing posts or comments
Muting users
Banning users from communities or chats
Approving or rejecting posts
Pinning posts or comments
Filtering words, links, or media
Reporting serious violations to Playflick
Managing livestream or watch-party chat

6. Moderator Abuse Is Prohibited

Moderators must not misuse their role or tools.

Moderator abuse may include:

Removing content for personal revenge
Banning users because of personal disagreement unrelated to rules
Threatening users with moderation action
Demanding money, gifts, favours, or promotion in exchange for moderation decisions
Using moderation tools to silence safety reports
Using moderation tools to protect scams or harassment
Sharing private moderation information without permission
Using moderation status to impersonate Playflick staff

7. No Impersonation of Playflick Staff

Community moderators are not Playflick employees, agents, legal representatives, safety officers, payment officers, verification reviewers, or official support agents unless Playflick clearly states otherwise.

Moderators must not falsely claim to be Playflick staff or claim they can guarantee:

Verification
Monetisation approval
Account recovery
Ban removal
Payout release
Legal decisions
Policy exceptions

8. Conflicts of Interest

Moderators should avoid using moderation tools where personal, business, financial, romantic, competitive, or other conflicts of interest could affect fairness.

Conflicts may include:

Moderating disputes involving friends or family
Moderating competitors unfairly
Accepting payment for favourable treatment
Protecting a business partner from fair moderation
Using moderation access to promote personal content
Targeting critics or reviewers unfairly

9. Privacy and Confidentiality

Moderators may see information related to community activity, reports, moderation decisions, member behaviour, or internal community discussions.

Moderators must not misuse or disclose private information.

Moderators must not:

Dox users
Share private messages without permission where required
Expose reporter identities where confidential
Share moderation logs publicly where inappropriate
Use member information for harassment, spam, or off-platform targeting
Collect unnecessary personal information from members

10. Handling Reports

Moderators should handle reports seriously and fairly where community tools allow.

Reports may involve:

Harassment
Threats
Spam
Scams
Impersonation
Private information
Rights violations
Child-safety concerns
Self-harm or immediate danger concerns

Serious safety issues should be escalated to Playflick or emergency services where appropriate.

11. Child Safety Responsibilities

Moderators must take child-safety concerns seriously.

Moderators must not:

Ignore grooming concerns
Hide sexual comments about minors
Protect users who target children
Move child-safety reports into private off-platform spaces to avoid review
Collect children’s private information unnecessarily
Use moderation access to contact children unsafely

Serious child-safety concerns may result in immediate escalation, account action, evidence preservation, and reporting where appropriate or required.

12. Emergency and Immediate Danger

If a moderator becomes aware of an immediate threat to life, serious violence, imminent self-harm, child exploitation, or another emergency, they should contact emergency services or local law enforcement first where appropriate.

Moderators may also report the issue to Playflick through official support channels.

13. Harassment and Retaliation

Moderators must not harass, threaten, shame, intimidate, stalk, or retaliate against users.

Retaliation may include:

Banning users for making good-faith reports
Publicly shaming users who appeal moderation decisions
Encouraging others to attack a user
Using moderator access to find personal information
Targeting users across other communities
Threatening users with off-platform consequences

14. Moderation Transparency

Where practical, communities should make rules clear so members understand what behaviour is allowed.

Moderators are not required to provide detailed explanations for every action, but moderation should not be deliberately confusing, deceptive, discriminatory, or abusive.

15. Appeals and Review Requests

Communities may provide appeal or review processes where features are available.

Moderators should not retaliate against users who respectfully ask for review of a moderation decision.

Playflick may separately review certain decisions where platform-level policies or appeals apply.

16. Use of Automation

Moderators may use approved filters, moderation queues, word filters, link filters, spam tools, or automated moderation tools where available.

Moderators must not use automation to:

Mass-ban users unfairly
Suppress safety reports
Spam members
Manipulate engagement
Evade Playflick moderation
Collect private information unlawfully
Target users based on protected or vulnerable characteristics

17. Paid or Sponsored Moderation

If moderators are paid, sponsored, or otherwise compensated by a creator, brand, community owner, business, or third party, they should still follow Playflick policies and use moderation tools fairly.

Paid moderators must not hide scams, unsafe commercial activity, undisclosed sponsorships, fake reviews, child-safety concerns, or policy violations because of payment or pressure.

18. Moderator Account Security

Moderators should protect their accounts because moderator access may affect community safety.

Moderators should:

Use strong passwords
Use two-factor authentication where available
Avoid sharing account access
Review suspicious login alerts
Report account compromise promptly
Remove suspicious integrations or API access where applicable

19. Moderator Role Removal

Community owners or Playflick may remove, limit, suspend, or change moderator roles where appropriate.

Reasons may include:

Moderator abuse
Account compromise
Harassment or retaliation
Privacy violations
Child-safety concerns
Scams, fraud, or payment abuse
Impersonation of Playflick staff
Inactivity or community management needs
Legal or platform integrity concerns

20. Reports About Moderator Abuse

Users may report moderator abuse, unfair moderation, harassment, privacy misuse, retaliation, hidden scams, child-safety concerns, impersonation, or serious role misuse.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The community, livestream, chat, moderator, admin, owner, or content involved
A clear explanation of the issue
Any screenshots, links, messages, moderation notices, or supporting evidence
Whether the issue involves child safety, threats, fraud, privacy, or immediate danger

If someone is in immediate danger, contact emergency services or local law enforcement first.

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

21. Enforcement

Playflick may take action where moderators, admins, owners, communities, livestream chats, comments, reports, or moderation tools are abused or used in violation of this code or other Playflick policies.

Enforcement may include:

Removing moderator actions
Restoring content or access where appropriate
Removing moderator roles
Restricting moderation tools
Restricting communities or livestreams
Restricting messaging, posting, or commenting features
Restricting accounts or business accounts
Suspending or terminating accounts
Preserving records for legal, safety, fraud, rights, or moderation reasons

22. Appeals

If your moderator role, moderation action, community access, account, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The community, livestream, chat, or moderation role involved
The moderator decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, safety information, moderation context, or account-security information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Privacy and Data Retention

Playflick may process and retain moderation role records, moderation action records, community records, report records, complaint records, moderator abuse reports, safety records, support messages, appeal records, fraud signals, and enforcement records.

These records may be retained for community operation, safety, fraud prevention, legal compliance, moderation, appeals, audits, rights protection, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Code

We may update this Community Moderator Code of Conduct from time to time.

Changes may reflect new moderation tools, community features, safety practices, child-safety standards, fraud risks, legal requirements, or platform updates.

Your continued use of Playflick moderator tools after changes become effective means you agree to the updated code.

25. Contact Us

For moderator questions, community moderation concerns, moderator abuse reports, child-safety concerns, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Community Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

שים לב שאם אתה מתחת לגיל 18, לא תוכל לגשת לאתר זה.