Notifications & Push Alerts Policy

Effective Date: 2026

Last Updated: 2026

This Notifications & Push Alerts Policy explains how in-app notifications, push alerts, device notifications, creator alerts, community alerts, event reminders, premiere reminders, watchlist updates, recommendation alerts, safety notices, account alerts, billing alerts, service notices, quiet hours, notification permissions, and related alert features may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Notifications & Email Communications Policy, Watch History & Continue Watching Policy, Search, Rankings & Recommendations Policy, Recommendations Feedback & “Not Interested” Policy, Events, Screenings & Ticketing Policy, Premieres & Watch Parties Policy, Payments & Billing Terms, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may send notifications and push alerts to help users manage accounts, discover content, receive updates, follow creators, attend events, continue watching, respond to activity, and receive important safety, billing, legal, or service notices.

This policy explains:

What types of notifications Playflick may send
How push notification permissions may work
How users may manage notification preferences
Why some important notices may still be sent
Why notifications may be delayed, duplicated, or not delivered
How Playflick may restrict notification misuse

3. Feature Availability

Push notifications, in-app alerts, browser notifications, device notifications, creator alerts, community alerts, event reminders, watchlist alerts, quiet hours, notification categories, and related controls may not be available to every user, country, device, browser, app version, operating system, or account type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue notification and push alert features at any time.

4. Types of Notifications

Playflick notifications may include:

Account alerts
Security alerts
Creator upload alerts
Community activity alerts
Comment and reply alerts
Message alerts where available
Watchlist updates
Continue watching reminders
Premiere and event reminders
Recommendation alerts
Billing and payment alerts
Policy, legal, safety, or service notices

5. Push Notification Permissions

Push notifications may require permission through your browser, device, operating system, app, or account settings.

Users may need to allow or deny push notifications through:

Device settings
Browser settings
App notification settings
Playflick account settings
Operating system notification controls
Do Not Disturb or focus mode controls

If push notification permission is denied or disabled, Playflick may not be able to deliver push alerts to that device.

6. In-App Notifications

In-app notifications may appear inside Playflick when users are logged in.

In-app notifications may include:

New activity alerts
Creator updates
Community updates
Comment or reply notices
Saved item updates
Subscription or membership updates
Moderation notices
Account or security notices

7. Creator Alerts

Users may receive alerts about creators they follow, subscribe to, support, watch frequently, or interact with where features are available.

Creator alerts may include:

New uploads
Livestreams
Premieres
Community posts
Member-only updates
Creator events
Creator shop or marketplace updates where available

Following or subscribing to a creator does not guarantee that every creator update will generate a notification.

8. Community Alerts

Users may receive notifications about communities they join, follow, manage, moderate, or interact with where features are available.

Community alerts may include:

New posts
Replies
Mentions
Moderator notices
Community events
Rule updates
Membership or access updates

9. Event, Premiere, and Watch-Party Reminders

Users may receive reminders for saved events, ticketed events, premieres, screenings, watch parties, livestreams, or access passes where features are available.

Reminders may include:

Start time reminders
Access link reminders
Schedule changes
Cancellation notices
Replay availability notices
Ticket or access updates
Venue or online access instructions

10. Watchlist and Saved Item Alerts

Users may receive notifications related to watchlists, saved items, favourites, bookmarks, saved searches, playlists, or collections where features are available.

Alerts may include:

New episodes
New trailers
Availability changes
Saved event reminders
Saved creator updates
Saved search updates
Content removal or access changes where available

11. Recommendation Alerts

Playflick may send recommendation alerts about content, creators, films, series, trailers, communities, events, or topics that may interest users where permitted.

Recommendation alerts may be influenced by:

Watch history
Search history
Saved items
Favourites
Subscriptions or follows
Recommendation feedback
Trending or popular content
Language, region, or account settings

12. Account, Security, and Safety Notices

Playflick may send account, security, safety, moderation, legal, payment, or service notices even if users opt out of some optional notifications.

Important notices may include:

Password or login alerts
Two-factor authentication notices
Account recovery notices
Suspicious activity alerts
Payment or billing notices
Refund or chargeback notices
Moderation or policy notices
Legal or service notices

13. Notification Preferences

Users may be able to manage notification preferences through account settings, app settings, browser settings, device settings, email settings, or communication controls where features are available.

Preferences may allow users to control:

Push notifications
In-app notifications
Email notifications
Creator alerts
Community alerts
Recommendation alerts
Event reminders
Comment or reply alerts
Marketing communications

14. Quiet Hours and Frequency Controls

Playflick may provide quiet hours, notification pauses, digest options, frequency controls, or notification grouping where features are available.

These controls may reduce notification volume but may not stop urgent account, security, billing, safety, legal, or service notices.

15. Delivery Is Not Guaranteed

Playflick does not guarantee that every notification will be sent, received, delivered instantly, displayed correctly, or opened by the user.

Notification delivery may be affected by:

Device settings
Browser settings
App settings
Internet connection
Operating system controls
Do Not Disturb or focus modes
Push provider delays
Account settings
Technical incidents or maintenance

16. Duplicate or Delayed Notifications

Users may sometimes receive duplicate, delayed, missing, outdated, or incorrect notifications.

This may happen because of:

Multiple devices logged in
Multiple browser sessions
App sync delays
Network interruptions
Push provider issues
Time zone differences
Repeated event updates
Technical errors

17. Shared Devices and Notification Privacy

Notifications may appear on lock screens, shared devices, browsers, smart TVs, tablets, computers, or operating system notification centres.

Users should consider privacy when enabling notifications on shared devices.

Notifications may reveal information such as:

Account activity
Creator follows
Community activity
Watchlist interests
Messages or comments where available
Payment, security, or account alerts

18. Children and Young Users

Notification features for children or young users may work differently to support safety, privacy, parental controls, legal requirements, and age-appropriate experiences.

Playflick may limit, disable, filter, or modify certain notifications for children or young users.

19. Marketing Notifications

Marketing notifications may promote content, creators, subscriptions, offers, events, products, campaigns, or Playflick features where permitted.

Users may be able to opt out of marketing notifications through notification settings, email settings, consent preferences, device settings, or support where available.

Opting out of marketing does not stop essential account, security, billing, legal, safety, or service communications.

20. Notification Misuse

Users, creators, communities, businesses, advertisers, or sellers must not misuse notification-related features.

Prohibited misuse may include:

Spamming followers with misleading alerts
Using false titles or thumbnails to trigger clicks
Using event reminders for scams
Manipulating notification systems with bots
Using alerts to harass users
Sending unsafe links through notification-triggered posts
Creating fake emergency or safety alerts

21. Reports and Support

Users may contact Playflick about missing notifications, duplicate alerts, unwanted alerts, notification privacy concerns, creator alert issues, event reminder issues, suspicious alerts, or notification misuse.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The notification, alert, creator, community, event, device, or feature involved
The date and time of the issue
A clear explanation of the issue
Any screenshots, device details, browser details, or examples
Whether the issue involves privacy, child safety, harassment, fraud, or account security

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Enforcement

Playflick may take action where notifications, alerts, event reminders, creator alerts, community alerts, posts, messages, or related systems are abused or manipulated.

Enforcement may include:

Restricting notification-triggering features
Restricting creator or community alerts
Removing misleading posts or event alerts
Restricting accounts involved in spam or abuse
Correcting notification or recommendation signals
Suspending or terminating accounts for serious or repeated violations
Preserving records for legal, safety, fraud, rights, or moderation reasons

23. Appeals

If your notification tools, creator alerts, community alerts, account, content, or related features were restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The notification tool, alert, creator, community, event, content, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, device details, account-security information, or context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Privacy and Data Retention

Playflick may process and retain notification preference records, push token records, device records, alert delivery records, in-app notification records, email notification records, notification interaction records, recommendation alert signals, support messages, appeal records, fraud signals, safety records, and enforcement records.

These records may be retained for platform operation, notification delivery, personalisation, safety, fraud prevention, legal compliance, moderation, appeals, analytics, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Notifications & Push Alerts Policy from time to time.

Changes may reflect new notification tools, push alert systems, preference controls, creator alert tools, event reminder tools, privacy settings, safety systems, legal requirements, or platform updates.

Your continued use of Playflick notification or push alert features after changes become effective means you agree to the updated policy.

26. Contact Us

For notification questions, push alert issues, creator alert concerns, event reminder problems, privacy concerns, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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