Effective Date: 2026

Last Updated: 2026

This Account Notifications & Security Alerts Policy explains how Playflick may send account notifications, security alerts, login warnings, password-change notices, email-change notices, phone-change notices, two-factor authentication alerts, suspicious activity alerts, payment and payout security notices, account recovery alerts, official security messages, and related account-protection communications on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Security Policy, Official Communications Policy, Notifications & Push Alerts Policy, Notifications & Email Communications Policy, Login Sessions & Active Devices Policy, Two-Factor Authentication & Passkeys Policy, Password, Email & Phone Number Change Policy, Fraud Prevention & Risk Review Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Security Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Account notifications and security alerts help users understand important account activity, detect unauthorised access, respond to suspicious changes, protect payment and payout settings, and receive important account safety information.

This policy explains:

• What account and security alerts Playflick may send
• Which alerts may be sent even if optional notifications are disabled
• How users should respond to suspicious alerts
• How Playflick may handle alert delivery and delays
• How fake alerts and phishing messages are prohibited
• How users may report suspicious account notifications

3. Feature Availability

Account notifications, security alerts, login alerts, password-change notices, payout-change notices, recovery alerts, suspicious activity alerts, in-app alerts, push alerts, email alerts, SMS alerts where available, and related security communication features may not be available to every user, country, account type, device, browser, app version, or platform surface.

Playflick may add, remove, restrict, redesign, suspend, or discontinue account notification and security alert features at any time.

4. Types of Account Notifications

Playflick may send account notifications about important account activity.

Account notifications may include:

• Login activity
• Password changes
• Email address changes
• Phone number changes
• Two-factor authentication changes
• Passkey or security key changes
• Account recovery activity
• Account deletion requests
• Profile or username changes where relevant
• Business, team, or role permission changes

5. Security Alerts

Security alerts may be sent when Playflick detects activity that may affect account safety.

Security alerts may involve:

• Suspicious login attempts
• New device sign-ins
• Unusual location signals
• Repeated failed login attempts
• Account recovery attempts
• Password reset requests
• Security setting changes
• Possible account compromise
• Suspicious payment or payout activity

6. Login Alerts

Playflick may send login alerts when an account is accessed from a new device, browser, app, connected device, approximate location, or unusual session.

Login alerts may include:

• Approximate login time
• Device type
• Browser or app information where available
• Approximate location where available
• Security guidance
• Links to review active sessions where available

Location and device information may be approximate and may be affected by VPNs, proxies, mobile networks, shared networks, or technical limits.

7. Password, Email, and Phone Change Alerts

Playflick may send alerts when password, email address, phone number, recovery method, or contact details are changed.

These alerts may be sent to old and new contact methods where available to help detect unauthorised changes.

Users who receive an alert about a change they did not make should contact Playflick promptly and review account security.

8. Two-Factor Authentication and Passkey Alerts

Playflick may send alerts when two-factor authentication, passkeys, security keys, trusted devices, backup codes, or login challenge settings are added, removed, reset, or changed.

These alerts help users detect attempts to weaken account security or take over an account.

9. Payment and Payout Security Notices

Playflick may send security notices about payment or payout activity.

Payment and payout notices may include:

• Payment method changes
• Payout method changes
• Bank account or payout destination updates
• Wallet or balance activity where available
• Refund or chargeback activity
• Suspicious billing activity
• Creator earnings or payout holds
• Tax or verification requirements where relevant

10. Business, Team, and Organisation Alerts

Business, organisation, studio, brand, or team-managed accounts may receive alerts about changes to access and permissions.

Alerts may include:

• New admin added
• Admin removed
• Owner changed
• Billing manager changed
• Payout manager changed
• API access changed
• Business verification changed
• High-risk team permission changes

11. Creator Account Alerts

Creator, monetised, marketplace, or payout-enabled accounts may receive additional security alerts because these accounts may involve creator earnings, paid content, memberships, sponsorships, marketplace listings, and payout information.

Playflick may send alerts about changes affecting monetisation, payout access, verification status, paid content, marketplace access, or account ownership.

12. Account Recovery Alerts

Playflick may send alerts when account recovery is requested, started, approved, denied, delayed, or completed.

Recovery alerts may help users detect attempts to take over their accounts.

Users should contact Playflick promptly if they receive account recovery alerts for activity they did not request.

13. Alerts That May Be Sent Despite Preferences

Some account, security, legal, safety, billing, or service alerts may be sent even if users disable optional notifications, marketing emails, recommendation alerts, or push alerts.

Essential alerts may include:

• Security alerts
• Password reset notices
• Account recovery alerts
• Payment or payout security notices
• Account suspension or restriction notices
• Legal notices
• Privacy or data request notices
• Service-critical communications

14. Delivery Methods

Account notifications and security alerts may be delivered through different methods depending on user settings, feature availability, and the seriousness of the alert.

Delivery methods may include:

• Email
• In-app notifications
• Push notifications
• SMS where available
• Account security centre notices where available
• Connected-device notices where available
• Support messages where available

15. Delivery Is Not Guaranteed

Playflick does not guarantee that every account notification or security alert will be sent, delivered, displayed, opened, or received immediately.

Delivery may be affected by:

• Outdated email addresses
• Incorrect phone numbers
• Email spam filters
• Device notification settings
• Push notification permissions
• Network problems
• Provider outages
• Technical incidents or maintenance

16. User Responsibility

Users are responsible for keeping contact information current, reviewing security alerts, protecting login credentials, and responding promptly to suspicious activity.

Users should:

• Use a strong password
• Enable two-factor authentication where available
• Keep email and phone information current
• Review active devices regularly
• Sign out of devices they no longer use
• Report suspicious alerts promptly
• Avoid clicking suspicious links

17. Responding to Suspicious Alerts

If users receive a security alert about activity they do not recognise, they should take action promptly.

Users should consider:

• Changing their password
• Reviewing active sessions
• Signing out unknown devices
• Enabling or reviewing two-factor authentication
• Checking email, phone, payment, and payout settings
• Reviewing recent account activity
• Contacting Playflick support through official channels

18. Fake Alerts and Phishing

Attackers may send fake account notifications or security alerts pretending to be Playflick.

Warning signs may include:

• Misspelled Playflick domains
• Requests for passwords
• Requests for one-time login codes
• Threats demanding urgent action
• Suspicious attachments
• Fake payment or payout warnings
• Fake verification or badge messages
• Links to unofficial login pages

Users should not provide passwords, one-time codes, backup codes, or payment details through suspicious links.

19. Official Security Communications

Playflick security communications should come through official Playflick channels.

Users should be cautious if a message claims to be from Playflick but requests passwords, one-time login codes, bank passwords, full payment card numbers, or remote access to a device.

More information is available in our Official Communications Policy.

20. Security Alert Misuse

Users must not misuse account notifications or security alerts.

Prohibited misuse may include:

• Sending fake security alerts
• Impersonating Playflick support
• Creating fake login warning pages
• Using security alerts to phish users
• Triggering repeated alerts to harass users
• Using account recovery alerts to pressure users
• Using fake payout notices to steal payment information

21. Reports and Support

Users may contact Playflick about suspicious alerts, fake security messages, unknown login alerts, password-change notices, payout-change alerts, account recovery alerts, notification delivery issues, or possible account compromise.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• Your account email
• The notification, alert, message, device, or account activity involved
• The date and time of the alert
• A clear explanation of the issue
• Any screenshots, sender details, links, error messages, or relevant account-security context
• Whether you believe your account has been compromised

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Enforcement

Playflick may take action where account notifications, security alerts, official communications, phishing messages, recovery alerts, or related systems are abused.

Enforcement may include:

• Removing fake security messages
• Blocking phishing links
• Restricting accounts involved in alert misuse
• Requiring password reset
• Requiring two-factor authentication
• Restricting payment or payout changes
• Restricting account recovery attempts
• Suspending or terminating accounts involved in serious security abuse
• Preserving records for legal, safety, fraud, rights, or security reasons

23. Appeals

If your account, security alert access, notification tools, payment access, payout access, account recovery, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

• Your account email
• The alert, account, message, recovery request, payment, payout, or feature involved
• The decision you are appealing
• Why you believe the decision was incorrect
• Any supporting screenshots, alerts, account-security information, or context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Privacy and Data Retention

Playflick may process and retain account notification records, security alert records, login alert records, password-change notice records, email-change notice records, phone-change notice records, payment and payout alert records, delivery records, support messages, appeal records, fraud signals, safety records, and enforcement records.

These records may be retained for account operation, security, fraud prevention, account recovery, legal compliance, moderation, payment protection, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Account Notifications & Security Alerts Policy from time to time.

Changes may reflect new account security tools, alert systems, notification methods, fraud controls, recovery processes, payment protection practices, legal requirements, or platform updates.

Your continued use of Playflick account notification or security alert features after changes become effective means you agree to the updated policy.

26. Contact Us

For account notification questions, security alert concerns, suspicious message reports, unknown login alerts, account compromise reports, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Security Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

27. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.