Account Memorialisation & Legacy Access Policy

Effective Date: 2026

Last Updated: 2026

This Account Memorialisation & Legacy Access Policy explains how Playflick may handle reports that an account holder has died, requests to memorialise accounts, requests to close accounts belonging to deceased users, legacy access requests, family or authorised representative requests, privacy after death, content preservation, account security, and related legacy account matters on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Account Deletion & Data Removal Policy, Account Recovery Policy, Data Retention Policy, Evidence Preservation Policy, Security Policy, User Generated Content Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Legacy Account Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick recognises that accounts may need special handling when a user has died or when an authorised person needs to request memorialisation, closure, preservation, or support related to a deceased user’s account.

This policy explains:

• How deceased-user account reports may be handled
• What memorialisation may mean
• Who may request account closure or review
• What evidence Playflick may request
• How privacy and content rights may apply after death
• How Playflick may prevent fraud, impersonation, or account takeover

3. Feature Availability

Memorialisation, legacy contact tools, account closure support, archive requests, family support tools, authorised representative tools, and related legacy account features may not be available in every country, account type, or situation.

Playflick may add, remove, restrict, redesign, suspend, or discontinue legacy account features at any time.

4. What Memorialisation May Mean

Memorialisation may allow an account to remain visible in a limited form after Playflick receives appropriate information that the account holder has died.

Memorialisation may involve:

• Adding a memorial notice where available
• Restricting login access
• Preventing account takeover
• Preserving existing public content where appropriate
• Restricting profile changes
• Restricting monetisation, payments, or marketplace features
• Restricting direct messaging or new activity

Playflick does not guarantee that memorialisation will be available or appropriate in every case.

5. Account Closure After Death

Playflick may consider requests to close or restrict an account belonging to a deceased user where a valid request is received from an authorised person or where required by law.

Account closure may affect:

• Profile visibility
• Uploaded content
• Comments and posts
• Community ownership
• Creator monetisation
• Subscriptions and memberships
• Payment or payout records
• Saved items and account data

6. Who May Submit a Legacy Request

Playflick may review legacy requests from people who can provide appropriate information or authority.

Requesters may include:

• Immediate family members
• Executors or estate representatives
• Legal representatives
• Authorised business representatives
• Guardians or parents where relevant
• Other people with lawful authority

Playflick may refuse requests where authority is unclear, incomplete, inconsistent, suspicious, or unsupported.

7. Information Playflick May Request

To protect privacy, security, and the account holder’s rights, Playflick may ask for evidence before taking action.

Requested information may include:

• The account holder’s name
• The account username, handle, URL, or email where known
• Evidence that the account holder has died
• Evidence of the requester’s relationship or authority
• Legal documents where required
• Contact information for follow-up
• A clear explanation of the requested action

Playflick may request certified, official, or additional documents where necessary.

8. Do Not Send Sensitive Information Unnecessarily

Requesters should not send unnecessary sensitive documents or information.

Do not send:

• Passwords
• One-time login codes
• Full payment card numbers
• Bank passwords
• Unrelated medical records
• Unrelated private family documents
• Unnecessary personal information about other people

9. Privacy After Death

Playflick may continue to protect account information, private messages, security records, payment records, and private content after an account holder’s death.

Playflick may not provide account login access, private messages, payment information, unpublished content, private files, or personal data to family members or representatives unless legally required or otherwise permitted under applicable policy and law.

10. No General Login Transfer

Playflick generally does not transfer login credentials, passwords, two-factor authentication, private account access, or full account control to another person after death.

This helps protect the account holder’s privacy, other users’ privacy, account security, and platform integrity.

11. Legacy Contacts

Playflick may provide legacy contact tools where available.

A legacy contact feature may allow a user to nominate someone to help manage limited account actions after death.

Legacy contact powers, if available, may be limited and may not include full account access, private message access, payment access, or the right to act against law or policy.

12. Creator Accounts After Death

Creator accounts may involve uploaded content, monetisation, payouts, collaborations, communities, memberships, paid content, marketplace listings, or business arrangements.

Playflick may review creator account legacy matters carefully because they may involve:

• Copyright ownership
• Contracts or licences
• Estate rights
• Payment and payout records
• Tax records
• Brand or business arrangements
• Community ownership
• Subscriber or member access

13. Monetisation, Payments, and Payouts

If a deceased user’s account had monetisation, wallet balances, creator earnings, marketplace sales, memberships, paid content, or payouts, Playflick may require additional legal, identity, estate, tax, or payment information before taking action.

Payments or payouts may be delayed, held, reversed, restricted, or processed according to applicable law, payment-provider rules, tax rules, fraud controls, and Playflick policies.

14. Subscriptions and Paid Features

Playflick may restrict, cancel, or review subscriptions, memberships, paid features, recurring charges, marketplace tools, or creator monetisation associated with a deceased user’s account where appropriate.

Refunds or credits may depend on payment-provider rules, subscription terms, refund policies, legal requirements, and available evidence.

15. Content Preservation

Playflick may preserve certain account records, content, or evidence where required or appropriate for legal compliance, safety, fraud prevention, rights protection, payment disputes, moderation, appeals, audits, or platform integrity.

Preservation does not guarantee continued public visibility or future access.

16. Public Content

Public content posted by a deceased user may remain visible unless removed, restricted, memorialised, deleted, or otherwise handled according to Playflick policies, user settings, legal requirements, or valid rights requests.

Public content may include:

• Public profiles
• Uploaded videos
• Public posts
• Public comments
• Public playlists
• Community posts
• Reviews or ratings

17. Private Messages and Private Content

Playflick may protect private messages, private posts, private account records, unpublished content, private playlists, and restricted content after death.

Playflick may refuse access to private content where access would violate privacy, confidentiality, other users’ rights, legal requirements, or Playflick policies.

18. Community Ownership After Death

If a deceased user owned or moderated a community, Playflick may review community ownership, admin roles, moderator roles, safety concerns, inactivity, or transfer requests where appropriate.

Playflick does not guarantee that community ownership can be transferred, restored, inherited, or preserved in every case.

19. Business or Organisation Accounts

If the account represents a business, studio, organisation, brand, project, or team, Playflick may require evidence of authority before changing access, ownership, verification, billing, or account status.

Business account requests may be handled under our Business Accounts & Organisation Policy and Team Access & Role Permissions Policy.

20. Fraud, Impersonation, and Abuse Prevention

Legacy account processes must not be used for fraud, impersonation, harassment, account takeover, payment abuse, rights abuse, or unauthorised access.

Prohibited activity may include:

• Submitting false death reports
• Using fake documents
• Trying to take over an account without authority
• Impersonating family members or legal representatives
• Using memorialisation to harass or silence someone
• Trying to obtain private messages unlawfully
• Trying to redirect creator payouts without authority

21. False Reports

Submitting false or abusive legacy requests may result in account restrictions, refusal of future requests, preservation of records, or other enforcement action.

Serious fraud, forged documents, account takeover attempts, or harmful abuse may be referred to relevant authorities where appropriate or required.

22. Reports and Requests

Users, family members, authorised representatives, or legal representatives may contact Playflick about memorialisation, deceased-user account closure, legacy access questions, suspected account takeover, or false death reports.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• The account name, username, handle, URL, or email where known
• Your relationship to the account holder
• The action requested
• Appropriate supporting information or authority
• Your contact details for follow-up
• Whether the request involves payments, creator earnings, child safety, fraud, or immediate danger

If someone is in immediate danger, contact emergency services or local law enforcement first.

23. Enforcement

Playflick may take action where legacy account processes, memorialisation requests, account closure requests, identity claims, legal documents, or related features are abused.

Enforcement may include:

• Rejecting legacy requests
• Requesting additional verification
• Restricting suspicious accounts
• Preserving account records
• Removing false memorial claims
• Restricting account recovery attempts
• Restricting payment or payout changes
• Suspending or terminating accounts involved in fraud or abuse
• Referring serious fraud or safety concerns where appropriate or required

24. Appeals and Review Requests

If a legacy request, memorialisation request, account closure request, payment request, content request, or related decision was refused and you believe Playflick made a mistake, you may request a review where available.

Contact:

Email: hello@playflick.com

Please include:

• Your contact details
• The account involved
• The decision you are asking Playflick to review
• Why you believe the decision was incorrect
• Any additional supporting authority, documents, or context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

25. Privacy and Data Retention

Playflick may process and retain legacy request records, memorialisation records, account closure records, identity records, authority records, legal documents, payment records, payout records, support messages, review records, fraud signals, safety records, and enforcement records.

These records may be retained for legacy account support, privacy protection, fraud prevention, account security, payment disputes, tax, accounting, legal compliance, moderation, appeals, audits, rights protection, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

26. Changes to This Policy

We may update this Account Memorialisation & Legacy Access Policy from time to time.

Changes may reflect new legacy account tools, privacy practices, account security rules, identity verification requirements, payment rules, legal requirements, or platform updates.

Your continued use of Playflick or submission of legacy account requests after changes become effective means you agree to the updated policy.

27. Contact Us

For memorialisation requests, deceased-user account questions, legacy access questions, account closure requests, fraud concerns, review requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Legacy Account Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

28. Footer Notice

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Playflick™ is a trademark of Playflick™ Media .ltd.