Watch History & Continue Watching Policy

Effective Date: 2026

Last Updated: 2026

This Watch History & Continue Watching Policy explains how watch history, viewing activity, resume playback, continue watching rows, recently watched lists, watch progress, playback position, viewing recommendations, history controls, paused history, cleared history, shared-device activity, and related viewing-history features may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Search, Rankings & Recommendations Policy, Recommendations Feedback & “Not Interested” Policy, Automated Decision-Making & Profiling Policy, Cookie Policy, Cookie Settings & Consent Preferences, Account Deletion & Data Removal Policy, and Data Retention Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may use watch history and playback activity to help users resume content, find recently watched videos, improve recommendations, personalise discovery, remember playback position, and operate viewing features.

This policy explains:

What watch history may include
How continue watching and resume playback may work
How users may manage, pause, or clear history where available
How watch history may affect recommendations
How shared devices and multiple users may affect history
How privacy and retention rules may apply

3. Feature Availability

Watch history, continue watching, resume playback, recently watched, playback progress, history controls, clearing tools, pause history tools, and related features may not be available to every user, country, device, browser, app version, content type, or account type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue watch history and continue watching features at any time.

4. What Watch History May Include

Watch history may include records or signals related to content viewed through Playflick.

Watch history may include:

Videos watched
Films, trailers, episodes, or livestreams watched
Playback start time
Playback progress
Playback position
Watch duration
Completion status
Rewatch activity
Device or session information where relevant
Content interaction signals where relevant

5. Continue Watching

Continue watching features may help users return to content they started but did not finish.

Continue watching may show:

Partly watched videos
Partly watched films or episodes
Livestream replays where available
Paid content still available for access
Recently started playlists or series
Content with saved playback position

Content may disappear from continue watching because of completion, removal, expiration, access loss, rights changes, clearing history, account settings, or technical limits.

6. Resume Playback

Resume playback may allow users to continue watching from a saved playback position.

Resume playback may depend on:

Account login status
Device or browser support
Playback data availability
Content availability
Subscription or paid access status
Regional or rights restrictions
Technical availability
History settings

Playback position may not always be exact.

7. Recently Watched

Playflick may provide recently watched lists or viewing activity summaries where available.

Recently watched lists may help users find content they viewed earlier, continue a series, revisit trailers, or manage viewing activity.

Recently watched lists may be limited by privacy settings, history controls, retention periods, device support, or technical availability.

8. How Watch History May Affect Recommendations

Watch history may be used to personalise recommendations, search suggestions, watch-next suggestions, homepage feeds, topic suggestions, creator suggestions, and related discovery features where permitted.

Watch history may influence:

Similar content recommendations
Series and episode suggestions
Genre recommendations
Creator recommendations
Trailer and film suggestions
Continue watching rows
Personalised search suggestions
Advertising preferences where permitted

9. Clearing Watch History

Users may be able to clear certain watch history records where features are available.

Clearing history may:

Remove items from visible watch history
Remove items from continue watching where supported
Reduce the influence of certain watch activity on future recommendations
Reset some playback progress signals
Affect personalised suggestions

Clearing visible history may not delete every record that Playflick must retain for legal, security, fraud prevention, payment, moderation, analytics, or platform integrity reasons.

10. Pausing Watch History

Users may be able to pause watch history where features are available.

Pausing watch history may reduce or stop certain future viewing activity from being saved to visible history or used for certain personalisation features.

Pausing watch history may not stop all processing needed for service operation, security, fraud prevention, legal compliance, content availability, billing, rights management, safety, moderation, or technical performance.

11. Deleting Individual Items

Users may be able to remove individual items from watch history or continue watching where features are available.

Removing an item may not remove all related recommendation signals immediately, and similar content may still appear for other reasons such as subscriptions, trending content, search activity, or popularity.

12. Shared Devices and Shared Accounts

Watch history may be affected when multiple people use the same device, browser, profile, account, household device, smart TV, or session.

Shared use may cause:

Mixed recommendations
Unexpected continue watching items
Playback position changes
Recently watched items from other users
Search or discovery suggestions based on shared activity

Users should log out of shared devices or use available profile, privacy, or history controls where appropriate.

13. Children and Young Users

Watch history features for children or young users may work differently to support safety, privacy, parental controls, age-appropriate recommendations, legal requirements, and child protection.

Playflick may limit certain history tools, recommendations, visibility, advertising, or personalisation features for children or young users.

14. Private or Sensitive Viewing

Users should consider privacy when watching content on shared devices or shared accounts.

Watch history, continue watching rows, and recently watched lists may reveal viewing activity to anyone with access to the same account, device, browser, profile, or session.

Users should use available privacy, profile, logout, clearing, or pause-history tools where appropriate.

15. Paid Content and Watch History

Paid content, rentals, downloads, memberships, subscriptions, ticketed events, or digital access passes may appear in watch history or continue watching where available.

Access may end because of:

Rental expiration
Subscription cancellation
Membership cancellation
Payment failure
Refund or chargeback
Content removal
Rights changes
Account restrictions

Watch history does not guarantee continuing access to paid content after access rights end.

16. Offline Viewing and Downloads

Offline viewing, downloads, or saved content may create local playback records, download records, or access records where features are available.

Removing online watch history may not automatically remove downloaded files, local device records, app cache, or offline access records.

More information is available in our Downloading & Offline Viewing Policy.

17. Technical Issues

Watch history and continue watching features may sometimes be delayed, incomplete, duplicated, inaccurate, unavailable, or inconsistent across devices.

Issues may happen because of:

Device switching
Offline viewing
Browser or app cache
Network interruptions
Playback errors
Account sync delays
Cleared cookies or local storage
Platform incidents or maintenance

18. Watch History and Analytics

Watch activity may contribute to creator analytics, content performance metrics, recommendation systems, platform analytics, fraud prevention, safety tools, rights reporting, and service improvement where permitted.

Creator analytics may be aggregated, delayed, estimated, anonymised, or limited to protect user privacy and platform integrity.

19. Watch History and Advertising

Watch activity may influence advertising personalisation or ad measurement where permitted by law and user settings.

Users may have cookie, consent, privacy, or advertising preference controls where available.

More information is available in our Advertising Policy, Cookie Policy, and Cookie Settings & Consent Preferences.

20. Account Deletion and Watch History

Account deletion or data removal requests may affect watch history and viewing records according to Playflick policies and applicable law.

Some records may be deleted, anonymised, aggregated, restricted, or retained where required or permitted for legal compliance, fraud prevention, security, payment disputes, moderation, rights protection, tax, accounting, or platform integrity.

21. Reports and Support

Users may contact Playflick about watch history issues, continue watching problems, incorrect playback progress, missing recently watched items, history privacy concerns, clearing or pause-history issues, or unexpected recommendations linked to viewing activity.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The content, device, browser, app, or feature involved
The date and time of the issue
A clear explanation of the issue
Any screenshots, links, playback examples, or error messages
Whether the issue involves privacy, child safety, payment, or account security

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Enforcement

Playflick may take action where watch history, playback systems, resume features, analytics, recommendations, or related systems are abused or manipulated.

Enforcement may include:

Removing invalid watch activity
Correcting playback or analytics records
Restricting automated playback abuse
Restricting accounts involved in manipulation
Restricting recommendations or monetisation where appropriate
Suspending or terminating accounts for serious or repeated abuse
Preserving records for legal, safety, fraud, rights, or moderation reasons

23. Appeals

If your watch history, playback activity, recommendations, account, or related features were restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The content, playback activity, watch history record, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, playback records, account-security information, or context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Privacy and Data Retention

Playflick may process and retain watch history records, playback records, watch progress records, continue watching records, device and session records, recommendation signals, analytics records, advertising signals where permitted, support messages, appeal records, fraud signals, and enforcement records.

These records may be retained for platform operation, personalisation, analytics, security, fraud prevention, legal compliance, moderation, payment disputes, rights protection, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Watch History & Continue Watching Policy from time to time.

Changes may reflect new playback tools, history controls, privacy settings, recommendation systems, advertising controls, safety systems, legal requirements, or platform updates.

Your continued use of Playflick watch history, continue watching, or playback features after changes become effective means you agree to the updated policy.

26. Contact Us

For watch history questions, continue watching issues, playback progress concerns, privacy concerns, recommendation issues, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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