Recommendations Feedback & “Not Interested” Policy

Effective Date: 2026

Last Updated: 2026

This Recommendations Feedback & “Not Interested” Policy explains how recommendation feedback, “not interested” actions, hide controls, mute controls, block controls, report tools, follow and unfollow signals, likes, dislikes, saves, watch history, search history, feedback forms, and related personalisation controls may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Search, Rankings & Recommendations Policy, Automated Decision-Making & Profiling Policy, Cookie Policy, Cookie Settings & Consent Preferences, Advertising Policy, Online Safety Policy, Moderation Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may provide controls that allow users to influence recommendations, discovery, feeds, search suggestions, ads, notifications, and content personalisation where features are available.

This policy explains:

How recommendation feedback controls may work
What “not interested,” hide, mute, block, and report actions may do
How likes, dislikes, follows, saves, and watch activity may affect recommendations
Why feedback may not immediately remove all similar content
How privacy and personalisation settings may affect recommendations
How Playflick may use feedback to improve platform systems

3. Feedback Features May Not Always Be Available

“Not interested,” hide, mute, block, report, dislike, follow, unfollow, save, watch history controls, search history controls, ad preference tools, recommendation feedback, and related features may not be available to every user, country, device, browser, app version, content type, or platform surface.

Playflick may add, remove, restrict, redesign, suspend, or discontinue feedback features at any time.

4. Recommendation Feedback Is Not a Guarantee

Recommendation feedback may help Playflick understand user preferences, but it does not guarantee that all unwanted content, topics, creators, ads, communities, or similar recommendations will disappear.

Users may still see similar content because of:

Popular or trending content
Search relevance
Subscribed or followed accounts
Community activity
Sponsored or advertising placements
Limited feedback history
Technical limitations
Safety, legal, or service notices

5. “Not Interested” Controls

“Not interested” controls may allow users to tell Playflick that they do not want to see certain recommended content or similar suggestions.

A “not interested” action may influence:

Recommended videos
Homepage suggestions
Watch-next suggestions
Related content
Creator recommendations
Topic recommendations
Community recommendations
Future personalisation signals

The effect may take time and may not apply to every Playflick surface.

6. Hide Controls

Hide controls may allow users to hide specific content, recommendations, comments, posts, communities, ads, or other items where features are available.

Hiding one item may not hide all similar items, all content from the same creator, or all related topics unless Playflick provides a specific tool for that purpose.

7. Mute Controls

Mute controls may allow users to reduce or stop seeing activity from certain users, creators, keywords, topics, communities, notifications, conversations, or threads where features are available.

Muting may affect visibility or notifications but may not fully block all interactions, mentions, search results, legal notices, safety notices, or platform-required communications.

8. Block Controls

Block controls may allow users to limit interactions with another user, creator, community member, or account where features are available.

Blocking may affect:

Comments
Replies
Messages
Mentions
Profile interactions
Community interactions
Recommendations from that account where available

Blocking may not remove all historical interactions, public content, legal notices, moderation records, payment records, or safety records.

9. Report Controls

Report controls allow users to notify Playflick about content, accounts, comments, communities, ads, messages, events, or features that may violate Playflick policies.

Reporting content is different from “not interested.”

Reports may be reviewed for safety, legal, moderation, fraud, rights, or platform integrity concerns.

10. Likes, Dislikes, Reactions, and Saves

Likes, dislikes, reactions, saves, watchlists, favourites, bookmarks, and similar actions may influence recommendations where features are available.

These actions may help Playflick understand:

Content users enjoy
Topics users may want more or less of
Creators users prefer
Genres or categories of interest
Content users may want to return to later

Public visibility of these actions may vary depending on settings and feature design.

11. Follow and Subscribe Signals

Following, subscribing, joining, or becoming a member of a creator, community, show, playlist, topic, or account may affect recommendations and notifications.

Unfollowing, unsubscribing, leaving, or cancelling may reduce related recommendations but may not remove all similar content from discovery surfaces.

12. Watch History and Search History

Watch history and search history may influence recommendations, search suggestions, personalised feeds, reminders, continue-watching rows, and related features where available.

Users may be able to pause, clear, delete, or manage certain history controls where features are available.

Clearing or pausing history may affect recommendation quality and may not delete all records Playflick must retain for legal, security, fraud, payment, moderation, or platform integrity reasons.

13. Keyword, Topic, and Category Preferences

Playflick may allow users to manage certain topic, keyword, category, genre, language, region, or interest preferences where features are available.

Preference tools may not fully remove all related content because recommendations may also depend on popularity, subscriptions, search relevance, paid placements, safety notices, or user activity.

14. Advertising Feedback

Users may be able to provide feedback about ads, such as hiding an ad, reporting an ad, or adjusting advertising preferences where features are available.

Ad feedback may influence future advertising but may not stop all ads, all ads from a category, or all ads from an advertiser unless Playflick or applicable settings provide that control.

More information is available in our Advertising Policy and Cookie Settings & Consent Preferences.

15. Notification Feedback

Users may be able to manage notification preferences, creator alerts, community notifications, recommendation emails, digest emails, push notifications, or similar communication settings.

Turning off recommendation notifications may not stop essential account, security, billing, legal, safety, or service communications.

16. Feedback and Safety Systems

Playflick may use feedback signals to improve safety, moderation, anti-spam, fraud prevention, child-safety tools, recommendation quality, search quality, content classification, and platform integrity.

Feedback may be combined with other signals such as reports, watch activity, metadata, account standing, spam signals, and moderation outcomes.

17. Feedback Misuse

Users must not misuse feedback tools to manipulate recommendations, attack creators, suppress competitors, abuse reporting systems, or coordinate unfair campaigns.

Feedback misuse may include:

Mass false reports
Coordinated dislike campaigns
Fake “not interested” campaigns to suppress content
Using bots to manipulate preference signals
Reporting content to harass creators
Using feedback tools to target protected or vulnerable groups

18. Children and Young Users

Recommendation feedback and personalisation controls for children or young users may work differently to support child safety, age-appropriate experiences, legal requirements, parental controls, and privacy protections.

Playflick may restrict certain feedback tools, recommendations, ads, personalisation, or community discovery features for children or young users.

19. Privacy and Personalisation Choices

Users may have privacy choices that affect personalisation, recommendation signals, cookies, tracking technologies, advertising, analytics, and data use where features are available and where required by law.

More information is available in our Privacy Policy, Cookie Policy, Cookie Settings & Consent Preferences, and Automated Decision-Making & Profiling Policy.

20. Why Recommendations May Still Feel Incorrect

Recommendations may not always match user preferences perfectly.

Recommendations may be affected by:

Limited account activity
Shared devices
Multiple users using one account
Recent searches or accidental clicks
Trending content
Creator subscriptions
Regional popularity
System tests or experiments
Incomplete or conflicting feedback signals

21. Reports and Support

Users may contact Playflick about recommendation feedback issues, repeated unwanted recommendations, blocked or muted account problems, ad feedback issues, history control concerns, or feedback tool abuse.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The recommendation, content, creator, ad, topic, or feature involved
The feedback action you used
A clear explanation of the issue
Any screenshots, links, timestamps, or supporting evidence
Whether the issue involves safety, child safety, harassment, fraud, or rights concerns

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Enforcement

Playflick may take action where recommendation feedback, reports, blocks, mutes, dislikes, or other feedback tools are misused or abused.

Enforcement may include:

Ignoring abusive feedback signals
Removing fake engagement or manipulation signals
Restricting feedback tools
Restricting reporting tools
Restricting accounts involved in coordinated manipulation
Correcting recommendation or analytics signals
Suspending or terminating accounts for serious or repeated abuse
Preserving records for legal, safety, fraud, rights, or moderation reasons

23. Appeals

If your feedback tools, reporting tools, account, recommendation controls, or related features were restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The feedback tool, recommendation control, report, block, mute, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, context, or account-security information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Privacy and Data Retention

Playflick may process and retain feedback records, “not interested” records, hide records, mute records, block records, report records, watch history records, search history records, recommendation signals, ad feedback records, support messages, appeal records, fraud signals, and enforcement records.

These records may be retained for platform operation, personalisation, safety, fraud prevention, legal compliance, moderation, appeals, analytics, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Recommendations Feedback & “Not Interested” Policy from time to time.

Changes may reflect new feedback tools, recommendation systems, advertising controls, privacy settings, safety systems, reporting tools, legal requirements, or platform updates.

Your continued use of Playflick recommendation feedback or personalisation controls after changes become effective means you agree to the updated policy.

26. Contact Us

For recommendation feedback questions, “not interested” issues, mute or block concerns, ad feedback issues, personalisation concerns, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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