Password, Email & Phone Number Change Policy

Effective Date: 2026

Last Updated: 2026

This Password, Email & Phone Number Change Policy explains how Playflick may handle password changes, email address changes, phone number changes, contact information updates, account verification, security holds, suspicious change attempts, change notifications, account recovery risks, rollback requests, and related account security features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Security Policy, Account Recovery Policy, Login Sessions & Active Devices Policy, Two-Factor Authentication & Passkeys Policy, Fraud Prevention & Risk Review Policy, Identity Verification & KYC Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Security Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Passwords, email addresses, and phone numbers are important account security and recovery tools. Changing them may affect login access, recovery options, two-factor authentication, payment security, creator payouts, notifications, and account ownership verification.

This policy explains:

How password, email, and phone changes may work
When verification or security checks may be required
Why Playflick may delay, restrict, or block changes
How suspicious changes may be reviewed
How change notifications may be sent
How users may report unauthorised changes

3. Feature Availability

Password change tools, email change tools, phone number change tools, verification prompts, security holds, rollback tools, account recovery tools, and related account security features may not be available to every user, country, device, browser, app version, account type, or platform surface.

Playflick may add, remove, restrict, redesign, suspend, or discontinue password, email, phone, and account contact update features at any time.

4. Password Changes

Users may be able to change their password through account settings, password reset tools, account recovery tools, or security prompts where available.

Password changes may require:

Current password confirmation
Email verification
Phone verification where available
Two-factor authentication
Passkey or trusted-device confirmation where available
Security review
Additional identity verification where required

5. Strong Password Practices

Users are responsible for choosing and protecting strong passwords.

Users should avoid:

Using passwords shared with other websites
Using easy-to-guess passwords
Sharing passwords with other people
Saving passwords on public or shared devices
Sending passwords through messages or email
Entering passwords on suspicious websites

Playflick may reject weak, compromised, reused, or unsafe passwords where security tools are available.

6. Email Address Changes

Email address changes may affect login, account recovery, security alerts, billing notices, legal notices, creator communications, payout notices, and support communications.

Email changes may require:

Access to the current email address
Verification of the new email address
Password confirmation
Two-factor authentication
Security review
Waiting periods where appropriate
Additional business or identity verification for high-risk accounts

7. Phone Number Changes

Phone number changes may affect login verification, two-factor authentication, account recovery, fraud prevention, SMS notices, and security alerts where phone features are available.

Phone number changes may require:

Verification of the new phone number
Verification of the old phone number where available
Password confirmation
Two-factor authentication
Security review
Additional checks for suspicious activity

8. Contact Information Must Be Accurate

Users are responsible for keeping account contact information accurate and up to date.

Outdated or inaccessible email addresses and phone numbers may make it harder to:

Recover an account
Receive security alerts
Reset a password
Verify account ownership
Receive billing or legal notices
Manage two-factor authentication
Access creator or payout features

9. Verification Before Changes

Playflick may require verification before allowing password, email, or phone changes.

Verification may include:

Password confirmation
Email code
SMS code where available
Authenticator app code
Backup code
Passkey confirmation
Security key confirmation
Identity or business verification where required

10. Security Holds

Playflick may apply a security hold before or after high-risk account changes.

Security holds may delay:

Password resets
Email changes
Phone number changes
Two-factor authentication changes
Payment method changes
Payout method changes
Account deletion requests
Ownership transfer requests

Security holds may help reduce account takeover, payout fraud, payment abuse, impersonation, and unauthorised ownership changes.

11. Suspicious Change Attempts

Playflick may block, delay, review, or reverse password, email, or phone changes if suspicious activity is detected.

Suspicious activity may include:

New device or unusual location
Repeated failed login attempts
Recent account recovery activity
Recent password reset attempts
Payment or payout changes after login
Multiple contact detail changes in a short period
Reports of account compromise
Fraud or phishing signals

12. Notifications About Changes

Playflick may send notices when password, email, phone, or security settings are changed where contact information is available.

Notices may be sent to:

The old email address
The new email address
The verified phone number where available
In-app notifications
Push notifications where enabled
Account security centres where available

Some notices may be sent even if optional marketing or recommendation notifications are disabled.

13. Session Reset After Changes

Password, email, phone, or security setting changes may cause Playflick to sign out some or all active sessions.

Session reset may affect:

Browsers
Mobile apps
Smart TVs
Connected devices
API sessions where applicable
Trusted devices
Remembered devices

Some sessions may remain active briefly because of technical delay, offline status, cached access, or connected-device design.

14. Account Recovery After Losing Email or Phone

If users lose access to their email address or phone number, account recovery may be more difficult.

Playflick may require:

Access to backup recovery methods
Two-factor authentication
Identity verification where required
Business authority proof where relevant
Security review
Waiting periods where appropriate
Additional information showing account ownership

Playflick may refuse recovery where account ownership cannot be verified.

15. Business, Team, and Organisation Accounts

Business, organisation, studio, brand, or team-managed accounts may require additional review before changing email addresses, phone numbers, owners, admins, billing contacts, payout contacts, or security settings.

Playflick may require confirmation from authorised team members, business verification, domain email verification, or role permission review.

16. Creator and Monetised Accounts

Creator, monetised, marketplace, payout-enabled, or verified accounts may require stronger security checks before password, email, phone, or security setting changes.

Stronger checks may be required because these accounts may involve:

Creator earnings
Payout information
Tax information
Paid content
Membership revenue
Marketplace listings
Verification badges
Subscriber or supporter relationships

17. Rollback Requests

If users believe a password, email, or phone change was unauthorised, they should contact Playflick promptly.

Playflick may review rollback requests but does not guarantee that every change can be reversed.

Rollback may be limited by:

Verification issues
Time passed since the change
Account recovery records
Security risks
Conflicting ownership claims
Business or team authority issues
Legal or fraud concerns

18. Phishing and Social Engineering

Attackers may try to trick users into changing passwords, email addresses, phone numbers, or security settings.

Warning signs may include:

Fake Playflick login pages
Messages asking for one-time codes
Threats that an account will be deleted unless details are changed
Fake verification offers
Fake payout release messages
Requests to install remote access software
Links asking users to change email or phone details urgently

19. Misuse of Change Tools

Users must not misuse password, email, phone, or contact update tools.

Prohibited misuse may include:

Changing another user’s account details without permission
Using stolen sessions to change contact details
Using phishing to obtain password reset links
Submitting false recovery information
Using email changes to take over business accounts
Using phone changes to bypass two-factor authentication
Using contact changes to redirect payout or payment notices unlawfully

20. Reports and Support

Users may contact Playflick about password change problems, email change issues, phone number change issues, suspicious account changes, unauthorised changes, recovery problems, security holds, or rollback requests.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The change involved
The date and time of the issue
A clear explanation of what happened
Any screenshots, alerts, error messages, or relevant account-security context
Whether you believe your account has been compromised

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

21. Enforcement

Playflick may take action where password, email, phone, contact update, account recovery, or security change tools are abused.

Enforcement may include:

Blocking suspicious changes
Applying security holds
Requiring password reset
Requiring two-factor authentication
Reverting changes where appropriate and possible
Restricting account recovery
Restricting account features
Restricting payment or payout changes
Suspending or terminating accounts involved in security abuse
Preserving records for legal, safety, fraud, rights, or security reasons

22. Appeals

If your password change, email change, phone change, contact update, account recovery, payment access, payout access, account, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The password, email, phone, contact update, account, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, alerts, account-security information, or context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Privacy and Data Retention

Playflick may process and retain password change records, email change records, phone number change records, contact update records, verification records, security hold records, account recovery records, login records, device records, support messages, appeal records, fraud signals, safety records, and enforcement records.

These records may be retained for account operation, security, fraud prevention, account recovery, legal compliance, moderation, payment protection, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Password, Email & Phone Number Change Policy from time to time.

Changes may reflect new account security tools, verification methods, contact update controls, recovery processes, fraud controls, legal requirements, or platform updates.

Your continued use of Playflick password, email, phone, or contact update features after changes become effective means you agree to the updated policy.

25. Contact Us

For password questions, email change issues, phone number concerns, suspicious change reports, account security reports, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Security Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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