Marketplace Seller Terms

Effective Date: 2026

Last Updated: 2026

These Marketplace Seller Terms explain the rules for sellers, creator storefronts, marketplace listings, digital products, physical goods where available, services, fulfilment, delivery, seller fees, refunds, buyer disputes, prohibited items, seller verification, tax information, payouts, and related marketplace seller features on Playflick.com, operated by Playflick™ Media .ltd.

These terms should be read together with our Terms of Service, Payments & Billing Terms, Refund Policy, Creator Marketplace & Services Policy, Consumer Protection & Fair Trading Policy, Creator Payout Policy, Identity Verification & KYC Policy, Tax Information Policy, Fraud Prevention & Risk Review Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Marketplace Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of These Terms

Playflick may allow eligible users, creators, businesses, studios, agencies, sellers, and organisations to sell goods, services, digital products, creator services, merchandise, tickets, downloads, or other marketplace items where features are available.

These terms explain:

Who may sell through Playflick marketplace features
What sellers are responsible for
How listings, prices, delivery, and fulfilment should be handled
How payments, fees, refunds, chargebacks, and payouts may work
What items or services may be prohibited
How Playflick may review, restrict, or remove sellers and listings

3. Marketplace Availability

Marketplace seller features, storefront tools, checkout tools, listing tools, fulfilment tools, payment tools, seller dashboards, analytics, and payout features may not be available to every user, creator, business, country, product type, service type, device, or payment method.

Playflick may add, remove, restrict, redesign, suspend, or discontinue marketplace seller features at any time.

4. Seller Eligibility

Sellers may need to meet eligibility requirements before listing, selling, or receiving payouts.

Requirements may include:

Account in good standing
Identity or business verification where required
Tax information where required
Payout method setup
Accurate seller information
Compliance with marketplace policies
No serious or repeated policy violations
No unresolved fraud, payment, or buyer safety concerns

Playflick may approve, reject, pause, remove, or re-review seller eligibility at any time.

5. Seller Responsibility

Sellers are responsible for their listings, products, services, fulfilment, buyer communication, legal compliance, taxes, refunds, delivery, rights, and customer support unless Playflick clearly states otherwise.

Sellers must:

Provide accurate listing information
Deliver what they promise
Use lawful and authorised products, services, and content
Respect consumer rights
Respond to buyer issues where appropriate
Follow Playflick policies
Keep seller, billing, tax, and payout information accurate

6. Seller Listings

Marketplace listings must be clear, accurate, lawful, and not misleading.

Listings should explain:

What is being sold
Price and fees
Delivery method
Delivery timeline where relevant
What is included and excluded
Refund or cancellation terms
Licence or usage rights where relevant
Any important restrictions or requirements

7. Accurate Product and Service Descriptions

Sellers must not mislead buyers about product or service features, availability, quality, origin, ownership, licensing, results, delivery timing, or suitability.

Sellers must not:

Use false product descriptions
Use fake images or misleading previews
Claim official approval without permission
Misrepresent digital content rights
Hide important limitations
Use fake scarcity or fake urgency
Promise results they cannot provide

8. Pricing and Fees

Sellers must present prices clearly where marketplace tools allow.

Prices should not mislead buyers about:

Total cost
Taxes where shown
Delivery charges where relevant
Platform or transaction fees where shown
Recurring charges where relevant
Currency
Discounts or promotional pricing

Playflick may charge platform fees, transaction fees, payment-provider fees, service fees, or payout fees where marketplace payment features are available.

9. Digital Products

Sellers may be able to offer digital products where available.

Digital products may include:

Downloadable videos
Behind-the-scenes materials
Digital posters or artwork
Templates
Scripts or documents
Sound packs or music files where permitted
Educational materials
Digital tickets or access passes

Sellers must have the rights needed to sell digital products and must clearly explain licence terms.

10. Physical Goods

Where physical goods are supported, sellers are responsible for lawful sale, product safety, accurate descriptions, delivery, packaging, returns, consumer rights, and customer support.

Sellers must not sell counterfeit, stolen, unsafe, illegal, infringing, recalled, or prohibited products.

Physical goods features may be limited or unavailable depending on country, product type, payment method, logistics support, and platform rules.

11. Creator Services

Sellers may be able to offer creator services where available.

Creator services may include:

Video editing
Design services
Voiceover services
Creative consulting
Production support
Marketing services
Review services where allowed
Custom content services where permitted

Seller services must be lawful, honest, deliverable, and compliant with Playflick policies.

12. Prohibited Items and Services

Sellers must not list, sell, promote, or fulfil prohibited goods or services.

Prohibited items and services may include:

Illegal goods or services
Counterfeit goods
Stolen goods
Pirated films, software, music, or games
Scams, phishing, malware, or hacking services
Fake documents or fake verification services
Fake engagement, views, followers, or subscribers
Weapons or dangerous goods where prohibited
Adult sexual services where prohibited
Products or services that exploit children

13. Regulated or Restricted Items

Some goods or services may be restricted because of age limits, licensing, safety rules, professional rules, advertising rules, tax rules, or country-specific legal requirements.

Restricted categories may include:

Financial services
Health or medical products
Alcohol where legally restricted
Gambling or betting where legally restricted
Event tickets
Charity or fundraising services
Age-restricted entertainment
Products requiring licences or permits

Sellers are responsible for complying with applicable restrictions.

14. Rights and Licences

Sellers must have all rights, licences, permissions, and authorisations needed to list and sell products, services, digital content, merchandise, artwork, music, film clips, scripts, logos, trademarks, images, or other materials.

Sellers must not sell content, goods, or services that infringe copyright, trademark, privacy, publicity, contractual, or other legal rights.

15. Fulfilment and Delivery

Sellers are responsible for fulfilling orders accurately and on time unless Playflick clearly states otherwise.

Sellers should:

Provide realistic delivery timelines
Notify buyers of significant delays where possible
Deliver the promised product or service
Use safe and lawful delivery methods
Keep proof of fulfilment where appropriate
Resolve delivery issues fairly

16. Buyer Communication

Sellers should communicate professionally and honestly with buyers where messaging or support tools are available.

Sellers must not:

Harass or threaten buyers
Pressure buyers to remove truthful complaints
Ask buyers for passwords or login codes
Ask buyers for unnecessary private information
Move buyers to unsafe payment methods
Use buyer contact details for unrelated spam

17. Refunds, Returns, and Cancellations

Sellers must follow applicable refund, return, cancellation, consumer protection, and marketplace rules.

Refund terms should be clear before purchase where possible.

Refunds may depend on:

Product type
Whether digital access has started
Whether a service has begun
Delivery status
Consumer law requirements
Seller policy
Playflick payment rules
Fraud or abuse concerns

18. Buyer Disputes

Buyers may raise disputes about missing items, defective items, misleading descriptions, unauthorised charges, non-delivery, poor service, refund refusal, or unsafe products.

Playflick may review disputes where marketplace tools are available, but Playflick may not resolve every private contract, delivery, quality, or legal dispute between buyers and sellers.

19. Chargebacks and Payment Reversals

Chargebacks, failed payments, unauthorised payment claims, refunds, payment-provider reversals, or fraud reports may affect seller balances and payouts.

Playflick may:

Withhold seller funds during review
Reverse payments where permitted
Adjust seller balances
Offset amounts against future payouts
Create or increase negative balances
Restrict seller features

20. Seller Payouts

Seller payouts may be subject to payout setup, identity or business verification, tax information, minimum payout thresholds, payment-provider rules, fraud review, refund windows, chargeback risk, sanctions screening, and account standing.

Playflick may delay, hold, adjust, reverse, or refuse seller payouts where required or appropriate.

21. Taxes

Sellers are responsible for understanding and meeting their own tax obligations unless Playflick or a payment provider is legally required to handle certain taxes.

Taxes may include:

Income tax
VAT
Sales tax
Digital services tax
Withholding tax
Customs or import duties where relevant
Business reporting obligations

Playflick may request tax information or issue tax documents where required.

22. Seller Verification

Playflick may require seller verification before or after listing or receiving payments.

Verification may include:

Identity verification
Business verification
Tax information checks
Payout method checks
Product or rights review
Fraud and risk review
Sanctions screening

Failure to complete verification may result in listing removal, payment holds, payout restrictions, or seller account restrictions.

23. Seller Ratings and Reviews

Playflick may provide seller ratings, buyer reviews, feedback tools, dispute history, fulfilment indicators, or similar reputation features where available.

Sellers must not manipulate reviews, ratings, or feedback.

Prohibited activity includes:

Fake reviews
Paid reviews without disclosure
Review retaliation
Review suppression through threats
Using fake accounts to rate a store
Coordinated review attacks against competitors

24. Seller Analytics

Playflick may provide seller analytics where available.

Seller analytics may include:

Listing views
Sales activity
Conversion estimates
Refund activity
Dispute activity
Revenue estimates
Buyer engagement

Seller analytics may be delayed, estimated, corrected, limited, or unavailable.

25. Off-Platform Transactions

Sellers must not use Playflick marketplace features to mislead buyers into unsafe off-platform transactions.

Payments made outside Playflick may not be protected by Playflick payment, refund, dispute, chargeback, marketplace, or payout processes.

Playflick may restrict sellers who use off-platform transactions to evade fees, protections, policies, fraud review, or buyer safeguards.

26. Marketplace Abuse

Marketplace abuse is prohibited.

Marketplace abuse may include:

Fake listings
Non-delivery scams
Counterfeit sales
Misleading digital downloads
Fake service offers
Manipulated reviews
Payment fraud
Refund abuse
Using marketplace tools for phishing or malware
Creating multiple seller accounts to evade enforcement

27. Reports About Seller Abuse

Buyers, creators, brands, rights holders, or users may report seller abuse, fake listings, counterfeit goods, rights violations, non-delivery, misleading descriptions, payment abuse, unsafe products, or scams.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The seller, store, listing, order, product, service, or message involved
A clear explanation of the issue
Any screenshots, receipts, order references, messages, or links
Whether payment abuse, fraud, child safety, counterfeit goods, or rights violations are involved

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

28. Enforcement

Playflick may take action where sellers, listings, products, services, payments, or marketplace activity violate these terms or other Playflick policies.

Enforcement may include:

Removing listings
Restricting seller tools
Restricting marketplace access
Restricting payments or payouts
Withholding or reversing seller funds where permitted
Issuing refunds or credits where appropriate
Correcting seller analytics or balances
Restricting business or creator accounts
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, or moderation reasons

29. Appeals

If your seller account, listing, product, service, payment, payout, marketplace access, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your seller, creator, business, or storefront name
The seller or marketplace decision you are appealing
Why you believe the decision was incorrect
Any supporting listing, delivery, rights, refund, payment, tax, or verification information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

30. Privacy and Data Retention

Playflick may process and retain seller records, listing records, product records, service records, order records, buyer dispute records, payment records, payout records, tax records, verification records, support messages, appeal records, fraud signals, and enforcement records.

These records may be retained for marketplace operation, billing, fraud prevention, payment disputes, tax, accounting, legal compliance, rights protection, moderation, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

31. Changes to These Terms

We may update these Marketplace Seller Terms from time to time.

Changes may reflect new marketplace tools, seller features, payment systems, fulfilment rules, consumer protection standards, tax rules, fraud controls, legal requirements, or platform updates.

Your continued use of Playflick marketplace seller features after changes become effective means you agree to the updated terms.

32. Contact Us

For seller questions, marketplace disputes, listing issues, payout concerns, refund concerns, buyer complaints, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Marketplace Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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