Login Sessions & Active Devices Policy

Effective Date: 2026

Last Updated: 2026

This Login Sessions & Active Devices Policy explains how Playflick may manage login sessions, active devices, remembered devices, trusted devices, browser sessions, app sessions, connected devices, remote sign-out, suspicious logins, session expiry, device activity, shared-device access, and related account security features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Security Policy, Account Recovery Policy, Device Permissions & Browser Settings Policy, Casting, Smart TV & Connected Devices Policy, Two-Factor Authentication Policy, Fraud Prevention & Risk Review Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Security Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Login sessions and active-device tools help users understand where their account may be signed in, manage account security, review suspicious access, and sign out from devices they no longer use.

This policy explains:

How login sessions may work
How active devices and remembered devices may be displayed
How remote sign-out may work
Why sessions may expire or be terminated
How shared devices may affect privacy and security
How Playflick may respond to suspicious login activity

3. Feature Availability

Active-device lists, login history, session management, remote sign-out, trusted-device settings, remembered-device settings, session alerts, device labels, and related account security tools may not be available to every user, country, device, browser, app version, account type, or connected-device feature.

Playflick may add, remove, restrict, redesign, suspend, or discontinue session and active-device features at any time.

4. What Is a Login Session?

A login session is a period during which a device, browser, app, or connected device is recognised as signed in to a Playflick account.

Enter their email and password
Use a passkey or single sign-on where available
Complete two-factor authentication
Use a connected-device sign-in code
Use account recovery or verification tools
Choose to stay signed in where available

5. Active Devices

Active-device tools may show devices, browsers, apps, or connected devices that appear to have current or recent access to an account.

Active-device information may include:

Device type
Browser or app type
Approximate location
Recent activity time
Operating system
IP-related information where available
Connected TV or streaming device details where available
Whether a session appears current or expired

Device information may be approximate, incomplete, delayed, or unavailable.

6. Remembered and Trusted Devices

Playflick may allow users to remember or trust devices where features are available.

Remembered or trusted devices may reduce how often users are asked to sign in, complete two-factor authentication, or verify access.

Users should only trust devices they control and should not trust public, shared, school, workplace, library, hotel, or borrowed devices.

7. Session Expiry

Sessions may expire because of:

Time limits
Password changes
Security checks
Account recovery activity
Suspicious login signals
Browser cookie clearing
App updates or reinstallations
Device or network changes
Policy or legal requirements

8. Remote Sign-Out

Users may be able to sign out of individual devices or all devices through account settings where features are available.

Remote sign-out may not always be immediate and may not affect:

Already downloaded content
Cached pages
Temporary offline access where available
Third-party services already connected
Sessions that have already expired
Devices that are offline until they reconnect

Users should change their password and enable two-factor authentication if they suspect account compromise.

9. Suspicious Login Alerts

Playflick may notify users about suspicious or unusual login activity where features are available.

Suspicious login alerts may be triggered by:

New devices
New locations
Unusual IP addresses
Repeated failed login attempts
Account recovery activity
Password or security setting changes
Payment or payout setting changes
Fraud or risk signals

10. Shared Devices

Shared devices can create privacy and security risks.

Shared devices may include:

Family computers
Shared phones or tablets
Smart TVs
Streaming devices
Game consoles
School or workplace devices
Hotel or public devices
Library or café computers

Users should sign out after using shared devices and avoid saving passwords on devices they do not control.

11. Privacy on Active Devices

Staying signed in on a device may allow other people using that device to see account information.

Information visible to others may include:

Profile information
Watch history
Search history
Continue watching rows
Saved items
Subscriptions or memberships
Notifications
Messages where available
Account settings where not protected by additional verification

12. Connected Devices and TV Sessions

Connected devices, smart TVs, streaming devices, and game consoles may use special login or device-linking sessions.

These sessions may remain active until users sign out, revoke access, reset the device, clear app data, or the session expires.

More information is available in our Casting, Smart TV & Connected Devices Policy.

13. Session Security Checks

Playflick may require additional verification before allowing certain account actions.

Additional checks may apply to:

Password changes
Email changes
Two-factor authentication changes
Payment method changes
Payout method changes
Account deletion requests
Business or team role changes
High-risk login activity

14. Account Compromise

If Playflick suspects an account has been compromised, Playflick may take protective action.

Protective action may include:

Signing out suspicious sessions
Requiring password reset
Requiring two-factor authentication
Restricting sensitive account changes
Restricting payments or payouts
Restricting posting, messaging, or uploads
Notifying the account holder where appropriate
Preserving records for security review

15. Password Changes and Session Reset

Changing a password may sign out some or all active sessions where features are available.

Some devices may remain signed in briefly because of technical delay, offline status, cached access, connected-device design, or session synchronisation limits.

Users should review active devices after changing passwords.

16. Two-Factor Authentication and Sessions

Two-factor authentication may help protect login sessions and account security.

Users may still need to manage trusted devices, backup codes, recovery methods, and active sessions carefully.

Losing access to two-factor authentication may require account recovery review.

17. Session Limits

Playflick may apply limits on active sessions, concurrent streams, device linking, connected devices, downloads, or account access where appropriate.

Session limits may depend on:

Account type
Subscription plan
Paid content terms
Security risk
Fraud prevention
Rights restrictions
Device compatibility
Platform availability

18. VPNs, Proxies, and Location Signals

VPNs, proxies, mobile networks, shared networks, or travel may affect login session information and suspicious login alerts.

Approximate location signals may be inaccurate or may appear different from the user’s actual location.

Playflick may still use security signals to detect suspicious activity or protect accounts.

19. Session Records

Playflick may keep records related to login sessions and device activity.

Session records may include:

Login timestamps
Logout timestamps where available
Device identifiers or device categories
Browser or app information
Approximate location or IP-related data
Security challenge records
Failed login attempts
Remote sign-out records

20. Misuse of Login Sessions

Users must not misuse login sessions, active devices, trusted devices, sign-in codes, account access, or connected-device sessions.

Prohibited misuse may include:

Accessing another user’s account without permission
Using stolen sessions or cookies
Sharing one-time login codes
Bypassing two-factor authentication
Using session theft tools
Using public devices to access accounts left signed in
Selling or renting account access
Using automation to maintain unauthorised sessions

21. Reports and Support

Users may contact Playflick about suspicious login activity, unknown active devices, remote sign-out problems, session expiry issues, connected-device access, account compromise, or device activity concerns.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The device, browser, app, approximate location, or session involved
The date and time of the issue
A clear explanation of the issue
Any screenshots, alerts, error messages, or relevant account-security details
Whether you believe your account has been compromised

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Enforcement

Playflick may take action where login sessions, active devices, trusted devices, connected-device sessions, account access, or session management tools are abused.

Enforcement may include:

Signing out sessions
Revoking trusted devices
Restricting device linking
Requiring password reset
Requiring two-factor authentication
Restricting account features
Restricting payments or payouts
Restricting accounts involved in unauthorised access
Suspending or terminating accounts for serious or repeated abuse
Preserving records for legal, safety, fraud, rights, or security reasons

23. Appeals

If your session access, active-device access, account, connected-device access, payment access, payout access, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The login session, active device, connected device, account, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, alerts, account-security information, or context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Privacy and Data Retention

Playflick may process and retain login records, session records, active-device records, trusted-device records, connected-device records, sign-in code records, security challenge records, remote sign-out records, support messages, appeal records, fraud signals, safety records, and enforcement records.

These records may be retained for account operation, security, fraud prevention, account recovery, legal compliance, moderation, payment protection, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Login Sessions & Active Devices Policy from time to time.

Changes may reflect new account security tools, session controls, connected-device features, active-device settings, two-factor authentication practices, fraud controls, legal requirements, or platform updates.

Your continued use of Playflick login session or active-device features after changes become effective means you agree to the updated policy.

26. Contact Us

For login session questions, active-device concerns, suspicious login reports, remote sign-out issues, account security reports, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Security Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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