Inactive Accounts & Dormant Account Policy

Effective Date: 2026

Last Updated: 2026

This Inactive Accounts & Dormant Account Policy explains how Playflick may handle inactive accounts, dormant accounts, unused accounts, abandoned accounts, inactivity notices, dormant usernames, old login sessions, account reactivation, content preservation, inactive creator accounts, dormant business accounts, monetisation pauses, and related inactivity features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Account Deletion & Data Removal Policy, Account Recovery Policy, Username, Handle & Profile URL Policy, Account Suspension & Termination Policy, Security Policy, Data Retention Policy, and Evidence Preservation Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may review accounts that have not been used for a long period of time to protect users, reduce fraud, improve platform integrity, release abandoned resources, manage storage, and maintain accurate account records.

This policy explains:

What may count as account inactivity
How Playflick may notify users before taking inactivity action
How inactive accounts may be restricted, archived, or closed
How dormant usernames or handles may be treated
How creator, business, monetised, or paid accounts may be handled
How users may reactivate or recover inactive accounts where available

3. Feature Availability

Inactivity notices, dormant account tools, reactivation tools, username release tools, account archive tools, dormant monetisation tools, and related features may not be available to every user, country, account type, creator, business, or organisation.

Playflick may add, remove, restrict, redesign, suspend, or discontinue inactive account processes at any time.

4. What May Count as Inactivity?

Playflick may consider an account inactive or dormant if there has been no meaningful account use for an extended period.

Meaningful account use may include:

Logging in
Watching content
Uploading content
Posting, commenting, or reacting
Managing a creator channel
Using paid features
Managing subscriptions or memberships
Managing communities
Responding to account notices

5. Inactivity Periods

Playflick may define inactivity periods differently depending on account type, risk level, legal requirements, business needs, and platform rules.

Factors may include:

How long it has been since the last login
Whether the account has public content
Whether the account has monetisation enabled
Whether the account has active subscriptions
Whether the account has unpaid balances or payouts
Whether the account owns communities
Whether the account represents a business or organisation
Whether there are security, fraud, safety, or legal concerns

6. Inactivity Notices

Playflick may send inactivity notices before restricting, archiving, closing, or changing an inactive account where appropriate and where contact information is available.

Notices may be sent through:

Email
In-app notifications
Push notifications where enabled
Account notices
Support messages where available

Users are responsible for keeping account contact information up to date.

7. Actions Playflick May Take

Playflick may take action on inactive or dormant accounts where appropriate.

Actions may include:

Sending inactivity notices
Requiring login or verification
Restricting old sessions
Pausing monetisation
Restricting uploads or marketplace tools
Archiving certain data or content
Changing visibility of inactive profiles
Releasing dormant usernames where permitted
Closing or deleting accounts according to policy and law

8. Reactivation

Users may be able to reactivate an inactive account by logging in, completing verification, confirming contact information, updating security settings, or following instructions in an inactivity notice.

Reactivation may not be available if:

The account has been permanently deleted
The account was terminated for policy violations
The account cannot be verified
The username or handle has been released
Legal, safety, fraud, or security concerns prevent reactivation
Required records are no longer available

9. Account Recovery

If a user cannot access an inactive account, they may use account recovery tools where available.

Account recovery may require:

Access to the account email
Verification of identity or ownership
Two-factor authentication
Security review
Proof of business or organisation authority where relevant
Additional fraud prevention checks

More information is available in our Account Recovery Policy.

10. Dormant Usernames and Handles

Playflick may reserve, restrict, reclaim, or release dormant usernames, handles, profile URLs, community names, or related account identifiers where permitted.

Playflick may consider:

How long the account has been inactive
Whether the account has public content
Whether the name is needed for a verified person, brand, business, or organisation
Whether the name creates impersonation risk
Whether the name violates Playflick policies
Whether legal or trademark concerns exist

Playflick does not guarantee that dormant usernames will be released or reassigned.

11. Public Content on Inactive Accounts

Public content on inactive accounts may remain visible unless removed, restricted, archived, deleted, or otherwise handled under Playflick policies or applicable law.

Public content may include:

Profiles
Videos
Posts
Comments
Reviews
Playlists
Community activity
Creator pages

Inactivity alone does not guarantee that public content will be removed.

12. Private Data on Inactive Accounts

Playflick may retain, restrict, delete, anonymise, or preserve private data from inactive accounts according to the Privacy Policy, Data Retention Policy, legal requirements, fraud prevention needs, security needs, payment requirements, and platform integrity needs.

Private data may include:

Account records
Security records
Private messages where retained
Payment records
Support records
Verification records
Moderation records
Fraud and risk signals

13. Inactive Creator Accounts

Creator accounts may require special handling because they may include public content, subscribers, memberships, monetisation, payouts, communities, marketplace listings, paid content, or collaborations.

Playflick may:

Pause creator monetisation
Restrict new paid content sales
Restrict marketplace tools
Review payout eligibility
Archive inactive creator tools
Restrict community ownership tools
Require verification before reactivation

14. Monetisation and Payouts

Inactivity may affect monetisation, creator earnings, ad revenue share, marketplace payments, wallet balances, memberships, subscriptions, and payouts.

Playflick may delay, hold, pause, reverse, or restrict monetisation or payouts where:

The account is inactive
Payout information is outdated
Tax information is missing
Identity verification is required
Fraud or payment risk exists
Refunds or chargebacks are pending
Legal or sanctions concerns apply

15. Subscriptions, Memberships, and Paid Features

If an inactive account has active subscriptions, memberships, paid features, rentals, purchases, ticketed access, or wallet balances, Playflick may continue, cancel, restrict, or review them according to applicable terms and payment rules.

Users should manage subscriptions and paid features before leaving an account inactive.

16. Business and Organisation Accounts

Dormant business, studio, brand, organisation, or team accounts may require additional review before closure, transfer, reactivation, verification, or username release.

Playflick may require authority checks, business verification, role review, or team permission review before taking action.

17. Community Ownership and Inactivity

If an inactive account owns or moderates a community, Playflick may review community safety, ownership, admin roles, moderator roles, inactivity risks, or transfer requests where appropriate.

Playflick may restrict, archive, transfer, or remove communities where inactive ownership creates safety, spam, fraud, or platform integrity concerns.

18. Security Risks of Inactive Accounts

Inactive accounts may face increased security risks if contact information is outdated, passwords are reused, two-factor authentication is missing, or old sessions remain active.

Playflick may require additional verification, password reset, two-factor authentication, session review, or account security checks before reactivation.

19. Deceased Users and Legacy Accounts

If an inactive account belongs to a deceased user, Playflick may handle requests under the Account Memorialisation & Legacy Access Policy.

Playflick may require evidence and authority before memorialising, closing, preserving, or otherwise handling the account.

20. Legal Holds and Preservation

Playflick may preserve inactive account records or content where required or appropriate for legal compliance, safety, fraud prevention, payment disputes, rights protection, moderation, appeals, investigations, audits, or platform integrity.

Legal holds or preservation needs may prevent account deletion or data removal for a period of time.

21. False or Abusive Inactivity Requests

Users must not submit false, abusive, fraudulent, or unauthorised requests to close, transfer, reclaim, or access inactive accounts.

Prohibited conduct may include:

Falsely claiming an account is abandoned
Trying to take over another user’s account
Submitting fake ownership evidence
Requesting dormant usernames for impersonation
Using inactivity processes to harass someone
Trying to redirect creator payouts without authority

22. Reports and Support

Users may contact Playflick about inactive account notices, reactivation problems, dormant username concerns, inactive creator accounts, dormant business accounts, suspicious account takeover, or account closure questions.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The account, username, handle, profile URL, community, or business involved
The action requested
A clear explanation of the issue
Any supporting ownership, authority, security, or account information
Whether the issue involves payment, creator earnings, fraud, child safety, or legal concerns

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Enforcement

Playflick may take action where inactive account processes, dormant username requests, account recovery attempts, business authority claims, or related features are abused.

Enforcement may include:

Rejecting inactivity-related requests
Requiring additional verification
Restricting suspicious accounts
Preserving account records
Restricting account recovery attempts
Restricting username release or transfer
Restricting payment or payout changes
Suspending or terminating accounts involved in fraud or abuse
Referring serious fraud or safety concerns where appropriate or required

24. Appeals and Review Requests

If your account, username, reactivation request, closure request, monetisation, payout, business access, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The account, username, handle, profile URL, business, community, or feature involved
The decision you are asking Playflick to review
Why you believe the decision was incorrect
Any supporting ownership, authority, verification, security, or payment information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

25. Privacy and Data Retention

Playflick may process and retain inactivity records, dormant account records, inactivity notice records, reactivation records, account recovery records, username records, creator account records, business authority records, payment records, payout records, support messages, review records, fraud signals, safety records, and enforcement records.

These records may be retained for account operation, account security, fraud prevention, payment disputes, tax, accounting, legal compliance, moderation, appeals, audits, rights protection, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

26. Changes to This Policy

We may update this Inactive Accounts & Dormant Account Policy from time to time.

Changes may reflect new account tools, inactivity processes, username rules, security practices, creator monetisation rules, payment rules, legal requirements, or platform updates.

Your continued use of Playflick or reactivation of an inactive account after changes become effective means you agree to the updated policy.

27. Contact Us

For inactive account questions, dormant account notices, username concerns, reactivation support, creator inactivity issues, business account concerns, review requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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