Events, Screenings & Ticketing Policy

Effective Date: 2026

Last Updated: 2026

This Events, Screenings & Ticketing Policy explains the rules for events, film screenings, premieres, festivals, watch parties, online events, livestream events, ticket sales, access passes, event listings, attendee access, cancellations, refunds, venue rules, age restrictions, event safety, and related event features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Payments & Billing Terms, Refund Policy, Marketplace Seller Terms, Marketplace Buyer Protection Policy, Paid Content Terms, Livestreaming Policy, Content Ratings & Classification Policy, Age Restriction Policy, Consumer Protection & Fair Trading Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Events Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow eligible creators, studios, organisers, distributors, communities, festivals, cinemas, brands, or businesses to list, promote, sell access to, or manage events where features are available.

This policy explains:

How events, screenings, and ticketing features may work
What organisers must explain before users pay or attend
How tickets, access passes, cancellations, and refunds may be handled
How venue rules, online access, age restrictions, and safety rules may apply
What event-related misuse is prohibited
How Playflick may review, restrict, or remove event listings

3. Event Feature Availability

Event listings, ticketing tools, screening tools, festival pages, online event access, livestream event access, ticket transfer tools, attendee lists, check-in tools, and related features may not be available to every organiser, creator, user, country, device, payment method, or event type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue event and ticketing features at any time.

4. Types of Events

Events may include:

Film screenings
Premieres
Film festivals
Online watch parties
Livestream events
Creator meetups
Q&A sessions
Workshops or panels
Industry networking events
Ticketed digital events
Community events
Brand or studio promotional events

5. Organiser Eligibility

Event organisers may need to meet eligibility requirements before listing, promoting, or selling tickets through Playflick.

Requirements may include:

Account in good standing
Identity or business verification where required
Payment and payout setup
Tax information where required
Rights or venue authority where required
Compliance with event, content, safety, and consumer protection rules
No serious fraud, payment, safety, or policy concerns

6. Accurate Event Listings

Event listings must be accurate, clear, lawful, and not misleading.

Listings should explain:

Event name
Organiser name
Date and time
Venue or online access method
Ticket price and fees
What access includes
Age restrictions
Refund or cancellation terms
Important access, safety, or entry requirements

7. Tickets and Access Passes

Tickets, access passes, booking confirmations, QR codes, digital tickets, membership access, or event credentials may be provided where features are available.

Tickets and access passes may be:

Single-use
Time-limited
Non-transferable unless transfer is allowed
Subject to venue or organiser checks
Subject to age or identity checks
Subject to fraud and payment review
Invalidated after refund, chargeback, cancellation, or policy violation

8. Online Event Access

Online events, watch parties, livestream events, digital screenings, and virtual premieres may require supported devices, internet access, account login, region eligibility, payment confirmation, or access links.

Online event access may be affected by:

Internet connection quality
Device compatibility
Browser or app support
Regional restrictions
Digital rights restrictions
Payment status
Technical incidents
Account restrictions

9. Physical Venue Events

Physical events may be subject to venue rules, organiser rules, safety rules, local laws, accessibility arrangements, capacity limits, age restrictions, security checks, and entry requirements.

Venue rules may include:

Arrival times
Seat allocation
Bag checks
Photography or recording restrictions
Code of conduct rules
Age checks
Accessibility arrangements
Health and safety requirements

10. Age Restrictions and Ratings

Events may be subject to age restrictions, content ratings, venue age rules, parental consent rules, or legal access restrictions.

Organisers should clearly state age restrictions where relevant.

Playflick may restrict event visibility, ticket sales, access, or attendance where age, ratings, safety, or legal concerns apply.

11. Rights to Screen or Stream Content

Organisers must have all rights, licences, permissions, clearances, and authorisations needed to screen, stream, display, perform, promote, or distribute event content.

This may include rights for:

Films
Trailers
Music
Clips
Images
Artwork
Recorded performances
Live broadcasts
Subtitles and translations
Venue or online screening rights

12. Event Content Rules

Event content, event pages, livestreams, chats, promotional materials, thumbnails, trailers, descriptions, and related materials must follow Playflick policies.

Event content must not be used to:

Promote illegal activity
Share infringing content
Run scams or phishing
Harass or target attendees
Exploit children
Promote hate or violence
Mislead users about the event
Evade content ratings or age restrictions

13. Pricing and Fees

Event prices, booking fees, platform fees, taxes where shown, delivery fees, service fees, and other required charges should be clear before purchase where possible.

Organisers must not mislead users about:

Total ticket price
Additional fees
Currency
Discounts
Free access claims
VIP or premium access benefits
Refund eligibility

14. Cancellations, Postponements, and Changes

Events may be cancelled, postponed, rescheduled, moved online, moved to a different venue, changed in format, or changed in content.

Organisers should communicate significant changes where reasonably possible.

Changes may affect refunds, credits, transfers, or access depending on the event terms, Playflick rules, payment-provider rules, and applicable law.

15. Refunds

Refunds for events, screenings, tickets, access passes, or online events may depend on the event terms, timing, access status, cancellation reason, payment-provider rules, organiser policy, Playflick rules, fraud concerns, and applicable law.

Refunds may be affected by:

Event cancellation
Event postponement
Access failure
User non-attendance
Online event technical issues
Venue refusal based on valid rules
Chargebacks or payment reversals
Fraud or abuse concerns

16. Transfers and Resale

Ticket transfers or resale may be limited, unavailable, or prohibited depending on the event, organiser rules, venue rules, fraud prevention needs, payment rules, and applicable law.

Users must not:

Sell fake tickets
Resell tickets where prohibited
Use bots to buy tickets
Use stolen payment methods
Manipulate ticket availability
Mislead buyers about ticket access
Sell tickets outside Playflick in unsafe or deceptive ways

17. Event Safety

Event organisers and attendees must follow safety rules, venue rules, local laws, and Playflick policies.

Prohibited event behaviour may include:

Harassment or threats
Violence or incitement
Unsafe crowd behaviour
Illegal activity
Stalking or doxxing attendees
Disrupting events
Unsafe private contact with children
Recording or distributing content where prohibited

18. Child Safety at Events

Events involving children, young performers, child-directed screenings, family events, school groups, or young audiences must be handled with special care.

Organisers and users must not:

Use events to groom or exploit children
Arrange unsafe private meetings with minors
Collect children’s personal information unlawfully
Hide event communications from parents or guardians
Pressure children to pay, subscribe, or send gifts
Expose children to inappropriate or unsafe content

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

19. Accessibility

Event organisers should provide accurate accessibility information where relevant and where available.

Accessibility information may include:

Wheelchair access
Captioning or subtitles
Audio description
Accessible seating
Companion access where applicable
Venue accessibility contacts
Online accessibility features

Accessibility arrangements may depend on the venue, organiser, platform tools, and applicable law.

20. Event Communications

Playflick, organisers, venues, or payment providers may send event communications where relevant.

Event communications may include:

Ticket confirmations
Access links
Reminder emails
Schedule changes
Cancellation notices
Refund updates
Venue instructions
Safety notices

Users are responsible for keeping contact information accurate so they can receive important event notices.

21. Event Scams

Users must not use event, screening, or ticketing features for scams, phishing, fake tickets, fake access passes, fake screenings, fake premieres, fake festivals, fake charity events, or payment fraud.

Warning signs may include:

Requests for payment outside Playflick
Fake ticket links
Suspicious QR codes
Unrealistic VIP access claims
Fake celebrity attendance claims
Fake venue confirmations
Requests for passwords or login codes
Pressure to buy immediately through unsafe links

22. Reports About Events or Tickets

Users may report fake events, misleading listings, ticket access issues, refund problems, unsafe events, rights concerns, event scams, or child-safety concerns.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The event, organiser, ticket, access pass, payment, or listing involved
A clear explanation of the issue
Any screenshots, receipts, ticket references, messages, links, or venue details
Whether the issue involves fraud, child safety, rights, payment abuse, or immediate danger

If someone is in immediate danger, contact emergency services or local law enforcement first.

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Enforcement

Playflick may take action where events, screenings, tickets, access passes, organisers, attendees, payments, listings, messages, or related features violate this policy or other Playflick rules.

Enforcement may include:

Removing or restricting event listings
Restricting ticket sales
Cancelling or invalidating tickets where appropriate
Issuing refunds or credits where appropriate
Restricting organiser tools
Restricting marketplace or payment features
Removing unsafe links or misleading claims
Restricting accounts or event access
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, rights, or moderation reasons

24. Appeals

If your event listing, ticket, access pass, payment, refund, organiser account, attendee access, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The event, ticket, organiser, payment, refund, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting receipts, screenshots, rights information, venue information, or messages

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

25. Privacy and Data Retention

Playflick may process and retain event records, ticket records, access pass records, attendee records, payment records, refund records, chargeback records, organiser records, venue records, support messages, safety reports, rights notices, appeal records, fraud signals, and enforcement records.

These records may be retained for event operation, ticketing, billing, fraud prevention, payment disputes, tax, accounting, legal compliance, safety, rights protection, moderation, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

26. Changes to This Policy

We may update this Events, Screenings & Ticketing Policy from time to time.

Changes may reflect new event tools, ticketing features, online screening tools, payment systems, refund rules, safety practices, fraud controls, legal requirements, or platform updates.

Your continued use of Playflick event, screening, or ticketing features after changes become effective means you agree to the updated policy.

27. Contact Us

For event questions, screening concerns, ticket issues, refund requests, organiser disputes, safety reports, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Events Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

Veuillez noter que si vous avez moins de 18 ans, vous ne pourrez pas accéder à ce site.