Creator Memberships & Fan Subscriptions Policy

Effective Date: 2026

Last Updated: 2026

This Creator Memberships & Fan Subscriptions Policy explains the rules for creator memberships, fan subscriptions, supporter tiers, paid community access, member-only benefits, recurring creator support, exclusive posts, member badges, fan perks, subscription renewals, cancellations, refunds, creator earnings, and related membership features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Subscriptions Terms, Payments & Billing Terms, Refund Policy, Creator Monetisation Terms, Creator Payout Policy, Digital Goods & Virtual Items Terms, Virtual Gifts & Creator Tips Policy, Consumer Protection & Fair Trading Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Membership Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow eligible creators to offer paid memberships, fan subscriptions, supporter tiers, and recurring benefits to users where features are available.

This policy explains:

• How creator memberships and fan subscriptions may work
• What creators must explain before users subscribe
• How member benefits, renewals, cancellations, and refunds may be handled
• How creator earnings and payouts may be affected
• What membership misuse is prohibited
• How Playflick may restrict, remove, or change membership features

3. Feature Availability

Creator memberships, fan subscriptions, supporter tiers, member badges, paid community access, recurring creator support, member-only posts, and related features may not be available to every creator, user, country, device, payment method, content type, or account type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue membership and fan subscription features at any time.

4. No Guaranteed Membership Earnings

Playflick does not guarantee that any creator will receive memberships, subscribers, recurring supporter payments, revenue, payouts, audience growth, recommendations, or long-term fan support.

Creator membership earnings may depend on user subscriptions, payment success, platform fees, refunds, chargebacks, taxes, payout setup, fraud review, account standing, and policy compliance.

5. Creator Eligibility

Creators may need to meet eligibility requirements before offering memberships or fan subscriptions.

Requirements may include:

• Account in good standing
• Creator monetisation approval
• Age eligibility
• Country or region eligibility
• Identity verification where required
• Tax information where required
• Payout method setup
• No serious fraud, payment, safety, or policy concerns

6. User Eligibility

Users may need to meet eligibility requirements before joining creator memberships or fan subscriptions.

Requirements may include:

• Having an active Playflick account
• Meeting age requirements
• Using an approved payment method
• Complying with Playflick policies
• Not being restricted for fraud, payment abuse, or account misuse
• Meeting country or regional availability requirements

7. Membership Tiers

Creators may be able to offer different membership tiers where features are available.

Tiers may include different prices, benefits, badges, access levels, community privileges, member-only content, or supporter recognition.

Tier descriptions must be accurate and must not mislead users about what they will receive.

8. Member Benefits

Member benefits may include:

• Member badges
• Custom emotes or stickers
• Member-only posts
• Member-only videos or livestreams
• Early access to content
• Community access
• Behind-the-scenes updates
• Discounts or offers where permitted
• Supporter recognition
• Other creator-defined perks where available

Benefits may vary by tier, country, device, feature availability, creator activity, platform tools, and account status.

9. Accurate Benefit Descriptions

Creators must clearly describe membership benefits and must not overpromise, mislead, or use unclear terms to obtain recurring payments.

Creators must not falsely claim:

• Guaranteed private access
• Guaranteed replies or personal attention
• Guaranteed content frequency unless they can provide it
• Guaranteed prizes or giveaways without clear rules
• Guaranteed future benefits
• Official Playflick endorsement
• Benefits that violate Playflick policies

10. Recurring Billing

Creator memberships and fan subscriptions may renew automatically unless cancelled, depending on the feature and payment method.

Users should review:

• Subscription price
• Billing frequency
• Renewal date
• Included benefits
• Cancellation method
• Refund rules
• Payment method and currency

More information is available in our Subscriptions Terms and Payments & Billing Terms.

11. Cancellations

Users may be able to cancel creator memberships or fan subscriptions through account settings, subscription settings, app store tools, payment provider tools, or support where available.

Cancellation may stop future billing but may not automatically provide a refund for the current billing period, except where Playflick states otherwise or applicable law requires otherwise.

12. Access After Cancellation

After cancellation, users may continue to access membership benefits until the end of the paid billing period where the feature allows.

Access may end sooner where there is fraud, payment failure, chargeback, account restriction, policy violation, creator removal, content removal, or platform feature discontinuation.

13. Refunds

Membership and fan subscription payments may be non-refundable once the billing period begins, except where Playflick states otherwise or applicable law requires otherwise.

Refund eligibility may depend on:

• Subscription type
• Billing period
• Whether benefits were accessed
• Creator or platform error
• Payment-provider rules
• Fraud or account compromise
• Chargeback history
• Applicable consumer law

14. Failed Payments

If a membership payment fails, Playflick or the payment provider may retry payment, pause benefits, cancel the membership, restrict access, or notify the user.

Failed payments may result from expired cards, insufficient funds, payment-provider issues, billing address errors, account restrictions, fraud review, or regional payment limitations.

15. Chargebacks and Payment Reversals

Chargebacks, failed payments, unauthorised payment claims, refund reversals, payment-provider disputes, or fraud findings may affect membership access, creator earnings, account balances, and payouts.

Playflick may:

• Cancel or pause membership access
• Reverse or reduce creator earnings
• Adjust balances
• Offset amounts against future earnings
• Withhold payouts during review
• Restrict payment or subscription features
• Restrict or terminate accounts involved in abuse

16. Creator Earnings

Eligible creators may receive a share of membership and fan subscription revenue according to applicable monetisation rules.

Creator earnings may be affected by:

• Platform fees
• Payment-provider fees
• App store fees where applicable
• Currency conversion
• Taxes or withholding
• Refunds and chargebacks
• Fraud or payment review
• Creator account standing

Dashboard amounts may be estimated and may differ from final payable amounts.

17. Payouts

Creator earnings from memberships and fan subscriptions may be paid according to Playflick’s Creator Payout Policy.

Payouts may be subject to:

• Minimum payout thresholds
• Payout method availability
• Identity verification
• Tax information
• Fraud review
• Payment-provider rules
• Sanctions or restricted-country screening
• Account standing

18. Benefit Changes

Creators may change, add, remove, rename, or adjust membership benefits where platform tools allow.

Benefit changes should not mislead existing members or remove promised benefits unfairly without appropriate notice where required.

Playflick may require creators to update tier descriptions when benefits change.

19. Creator Inactivity

Creators should manage memberships responsibly and should not continue taking recurring payments while knowingly failing to provide described benefits without explanation.

Playflick may restrict membership features where creator inactivity, non-delivery, misleading benefit claims, or consumer complaints create risk.

20. Member-Only Content

Member-only content must comply with Playflick policies.

Member-only content must not be used to:

• Hide prohibited content
• Sell illegal or unsafe goods
• Share infringing content
• Exploit children
• Harass or target users
• Promote scams or phishing
• Evade moderation or age restrictions

21. Community Access

Memberships may include access to paid communities, member chats, private spaces, or supporter areas where features are available.

Creators must moderate member spaces responsibly and must not use paid communities to hide scams, abuse, unsafe content, child-safety risks, or policy violations.

22. No Guaranteed Personal Access

A membership or fan subscription does not guarantee direct personal access to a creator, private messages, meetings, collaborations, casting opportunities, employment, refunds, business deals, or future content unless clearly promised through an eligible feature and allowed by policy.

Creators must not use memberships to promise unsafe private contact, especially involving children or young users.

23. Child Safety

Creator memberships and fan subscriptions must not be used to exploit, pressure, groom, sexualise, or endanger children or young users.

Users and creators must not:

• Pressure children to subscribe or pay
• Offer unsafe private contact in exchange for membership
• Request sexual or intimate content from minors
• Use member spaces to groom or manipulate minors
• Collect children’s personal information unlawfully
• Hide payment activity from parents or guardians

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

24. Misuse of Memberships

Membership misuse is prohibited.

Misuse may include:

• Misleading users about benefits
• Taking recurring payments without providing described benefits
• Using memberships for scams or phishing
• Using memberships to sell prohibited goods or services
• Using memberships to hide policy-violating content
• Using fake accounts to inflate membership numbers
• Manipulating users into subscribing through false claims

25. Taxes

Creator earnings from memberships and fan subscriptions may be taxable.

Creators are responsible for understanding and meeting their own tax obligations unless Playflick or a payment provider is legally required to withhold, report, or collect taxes.

Playflick may request tax information or issue tax documents where required.

26. Reports and Support

Users may contact Playflick about membership billing issues, missing benefits, duplicate charges, unauthorised payments, cancellation issues, refund concerns, creator earnings questions, payout issues, membership abuse, or suspicious activity.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• Your account email
• The membership, subscription, creator, payment, or feature involved
• The date and time of the issue
• A clear explanation of the problem
• Any receipts, screenshots, payment references, or membership references
• Whether payment abuse, account compromise, fraud, or child safety is involved

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

27. Enforcement

Playflick may take action where creator memberships, fan subscriptions, supporter tiers, benefits, payments, creator earnings, or related features violate this policy or other Playflick rules.

Enforcement may include:

• Removing or changing membership benefits
• Restricting membership features
• Cancelling subscriptions where appropriate
• Issuing refunds or credits where appropriate
• Withholding or reversing creator earnings where permitted
• Adjusting balances
• Restricting payments or payouts
• Restricting creator monetisation
• Restricting accounts or community tools
• Suspending or terminating accounts
• Preserving records for legal, safety, fraud, payment, or moderation reasons

28. Appeals

If your membership, fan subscription, creator benefit, creator earning, payout, refund, account, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

• Your account email
• The membership, fan subscription, payment, creator earning, payout, or refund involved
• The decision you are appealing
• Why you believe the decision was incorrect
• Any supporting receipts, screenshots, payment records, or account-security information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

29. Privacy and Data Retention

Playflick may process and retain membership records, fan subscription records, supporter tier records, benefit records, payment records, wallet records, creator earnings records, refund records, chargeback records, payout records, tax records, fraud signals, support messages, appeal records, and enforcement records.

These records may be retained for membership operation, billing, fraud prevention, payment disputes, tax, accounting, legal compliance, moderation, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

30. Changes to This Policy

We may update this Creator Memberships & Fan Subscriptions Policy from time to time.

Changes may reflect new membership tools, supporter features, creator monetisation tools, payment systems, refund rules, wallet features, child-safety practices, fraud controls, legal requirements, or platform updates.

Your continued use of Playflick creator membership or fan subscription features after changes become effective means you agree to the updated policy.

31. Contact Us

For membership questions, fan subscription issues, creator earnings concerns, refund requests, payment concerns, abuse reports, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Membership Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

32. Footer Notice

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Playflick™ is a trademark of Playflick™ Media .ltd.