Consumer Protection & Fair Trading Policy

Effective Date: 2026

Last Updated: 2026

This Consumer Protection & Fair Trading Policy explains the rules for fair commercial behaviour, honest trading, clear pricing, truthful product claims, consumer transparency, creator sales, paid content offers, marketplace listings, advertising claims, sponsored claims, fake reviews, fake urgency, hidden fees, unfair pressure, and related commercial activity on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Payments & Billing Terms, Refund Policy, Paid Content Terms, Subscriptions Terms, Advertising Policy, Sponsored Content & Affiliate Disclosure Policy, Brand Deals & Paid Partnership Policy, Creator Marketplace & Services Policy, User Generated Content Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Consumer Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick expects creators, sellers, advertisers, sponsors, businesses, marketplace users, and other commercial users to treat viewers and consumers fairly.

This policy explains:

How commercial claims should be presented
What misleading trading practices are prohibited
How prices, fees, trials, subscriptions, and refunds should be communicated
How fake reviews, fake scarcity, and unfair pressure may be handled
How consumer complaints and reports may be reviewed
How Playflick may restrict unfair or misleading commercial activity

3. Fair Trading Requirement

Commercial activity on Playflick must be honest, lawful, fair, and not misleading.

Users must not:

Mislead consumers about products, services, prices, benefits, risks, or availability
Hide important terms or fees
Use fake reviews or fake testimonials
Use fake urgency or fake scarcity
Pressure users unfairly into purchases
Misrepresent refund rights or cancellation terms
Promote scams, counterfeit goods, or unsafe products
Target children or vulnerable users unfairly

4. Clear and Accurate Pricing

Prices, fees, subscription charges, paid content costs, marketplace charges, service fees, taxes where shown, delivery charges where relevant, and recurring payment terms should be clear before a user pays.

Users must not:

Advertise a misleading price
Hide required fees until late in checkout
Misrepresent a free trial as fully free if charges may follow
Hide recurring subscription charges
Use confusing currency information
Claim a price is discounted if the original price is fake or misleading

5. Subscription and Renewal Transparency

Subscription offers should clearly explain important terms before purchase.

Important terms may include:

Price
Billing period
Renewal date
Cancellation method
Trial length where applicable
What happens after a trial ends
What benefits are included
Refund or cancellation limits

More information is available in our Subscriptions Terms and Payments & Billing Terms.

6. Free Trials and Introductory Offers

Free trials, introductory prices, promotional offers, and limited-time discounts must be presented clearly.

Users must not mislead consumers about:

Whether payment information is required
When billing begins
How much will be charged after the offer ends
How to cancel
Whether the offer is available to everyone
Whether the offer can be used more than once
Whether the offer is genuinely limited

7. Refund and Cancellation Claims

Refund, cancellation, return, credit, exchange, and guarantee claims must be accurate and not misleading.

Users must not:

Claim “no refunds” where legal rights may still apply
Promise refunds that will not be honoured
Hide cancellation requirements
Misrepresent access after cancellation
Make refund terms difficult to find
Use confusing or unfair cancellation language

More information is available in our Refund Policy, Paid Content Terms, and Subscriptions Terms.

8. Product and Service Claims

Product and service claims must be truthful, accurate, and supported where required.

Users must not make false or unsupported claims about:

Product quality
Product performance
Health or medical benefits
Financial results
Audience growth
Creator earnings
Legal compliance
Official approval or certification
Availability or delivery timing
Rights, licences, or ownership

9. Fake Scarcity and Fake Urgency

Users must not use false scarcity, fake countdowns, fake deadlines, fake stock limits, fake waitlists, or false urgency to pressure consumers.

Prohibited practices may include:

Claiming “only 2 left” when stock is not limited
Using fake countdown timers
Claiming an offer ends soon when it does not
Claiming high demand without evidence
Repeatedly extending “final” offers deceptively
Using false pressure to force quick payment

10. Fake Reviews and Testimonials

Fake reviews, fake ratings, fake testimonials, fake endorsements, and manipulated feedback are prohibited.

Users must not:

Post fake positive reviews for their own products or services
Pay for fake reviews without disclosure
Use bots to create fake ratings
Hide negative reviews deceptively
Misrepresent paid testimonials as independent
Use fake customer screenshots or fabricated results
Coordinate review attacks against competitors

11. Clear Sponsorship and Commercial Disclosures

Sponsored content, paid partnerships, affiliate links, gifted products, commissions, brand incentives, or other material commercial relationships should be disclosed where required.

Commercial disclosures should be clear, visible, and easy to understand.

More information is available in our Sponsored Content & Affiliate Disclosure Policy, Brand Deals & Paid Partnership Policy, and Product Placement & Branded Content Policy.

12. Marketplace and Creator Service Listings

Marketplace listings, creator service offers, digital downloads, event access, paid tutorials, consulting services, storefront items, and similar offers must be accurate.

Listings should clearly explain:

What is being sold
Price and fees
Delivery method
Delivery timeline where relevant
Refund or cancellation terms
Rights or licence terms where relevant
Limitations or eligibility requirements

13. Digital Content and Paid Access

Paid videos, rentals, downloads, subscriptions, memberships, premium posts, supporter benefits, and other digital content should be described accurately.

Users must not mislead consumers about:

How long access lasts
Whether content can be downloaded
Whether content is exclusive
Whether content is official or licensed
Whether future content is guaranteed
Whether refunds are available
Whether access may end after cancellation

14. Prohibited Commercial Activity

Playflick may prohibit commercial activity involving unsafe, unlawful, fraudulent, deceptive, or exploitative products or services.

Prohibited activity may include:

Scams or phishing
Counterfeit goods
Illegal streaming or piracy services
Fake documents or fake verification services
Malware, spyware, or credential theft
Fake account recovery services
Fake monetisation or follower growth services
Products or services that exploit children

15. Children and Vulnerable Users

Commercial activity must not unfairly exploit children, young users, or vulnerable users.

Users must not:

Pressure children to buy, subscribe, donate, or send gifts
Use misleading child-directed sales tactics
Hide sponsorships in child-directed content where disclosure is required
Collect children’s personal information unlawfully
Use fear, shame, or manipulation to obtain payments
Direct children to unsafe payment pages or private contact

16. Financial, Health, and High-Risk Claims

Financial, medical, health, legal, tax, safety, or other high-risk claims must be handled carefully and must not be misleading.

Users must not:

Guarantee investment returns
Promote get-rich-quick schemes
Make unsupported medical claims
Misrepresent professional qualifications
Hide risks or important limitations
Encourage users to ignore professional advice
Target vulnerable people with exploitative claims

17. Clear Identity of Sellers and Businesses

Sellers, creators, advertisers, brands, agencies, and businesses should not mislead consumers about who they are or who is responsible for an offer.

Users must not:

Impersonate another business
Use fake business names
Hide relevant seller identity where required
Use another brand’s logo without permission
Falsely claim Playflick approval or partnership
Falsely claim official studio, film, celebrity, or brand status

18. Delivery and Fulfilment

Users offering products, services, digital goods, paid content, marketplace services, or creator services should deliver what they promised.

Users must not:

Take payment without intending to deliver
Repeatedly miss promised delivery timelines without explanation
Substitute different products or services deceptively
Hide important delivery limitations
Misrepresent availability or stock
Use delivery excuses to avoid refunds or support

19. Consumer Complaints

Consumers may report misleading commercial activity, unfair trading practices, fake reviews, hidden fees, refund problems, scam offers, unsafe products, or unfair sales pressure.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The creator, seller, advertiser, business, product, content, link, or listing involved
A clear explanation of the issue
Any screenshots, receipts, messages, links, or supporting evidence
Whether payment, refund, child safety, fraud, or unsafe products are involved

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

20. Review and Investigation

Playflick may review commercial activity where consumer protection, fair trading, fraud, payment, safety, advertising, or policy concerns exist.

Review may involve:

Listings
Descriptions
Prices and fees
Checkout flows
Refund claims
Reviews and ratings
Sponsored disclosures
Messages and support records
Payment and chargeback records

21. Enforcement

Playflick may take action where users engage in unfair, misleading, fraudulent, unsafe, or unlawful commercial activity.

Enforcement may include:

Removing or editing misleading claims
Removing unsafe links
Removing fake reviews or ratings
Restricting listings or marketplace tools
Restricting paid content or subscription tools
Restricting advertising or sponsorship tools
Restricting payments or payouts
Issuing refunds or credits where appropriate
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, or moderation reasons

22. Appeals

If your listing, commercial claim, paid content, subscription offer, marketplace feature, payment, payout, account, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your creator, seller, business, brand, or advertiser name
The consumer protection or fair trading decision you are appealing
Why you believe the decision was incorrect
Any supporting pricing, disclosure, delivery, refund, rights, or payment information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Privacy and Data Retention

Playflick may process and retain consumer complaint records, commercial listing records, pricing records, disclosure records, review records, payment records, refund records, chargeback records, marketplace records, fraud signals, support messages, appeal records, and enforcement records.

These records may be retained for consumer protection, fraud prevention, payment disputes, tax, accounting, legal compliance, moderation, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Consumer Protection & Fair Trading Policy from time to time.

Changes may reflect new marketplace tools, paid content features, subscription tools, advertising rules, consumer protection standards, fraud risks, legal requirements, or platform updates.

Your continued use of Playflick commercial, paid content, marketplace, advertising, or sponsorship features after changes become effective means you agree to the updated policy.

25. Contact Us

For consumer protection questions, fair trading reports, misleading commercial claims, fake review reports, refund concerns, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Consumer Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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