Captions, Subtitles & Audio Description Policy

Effective Date: 2026

Last Updated: 2026

This Captions, Subtitles & Audio Description Policy explains how captions, subtitles, translated subtitles, automatic captions, manual caption files, audio description, accessibility metadata, language labels, transcript features, timing accuracy, caption errors, user reports, and related accessibility media features may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Accessibility Policy, Autoplay, Playback & Streaming Quality Policy, Video Upload & Processing Policy, Content Policy, Community Guidelines, Copyright & Takedown Policy, Privacy Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Accessibility Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may provide caption, subtitle, transcript, translation, and audio description features to improve accessibility, comprehension, searchability, and viewing experience where features are available.

This policy explains:

How captions, subtitles, and audio description may work
What creators are responsible for when uploading accessibility files
How automatic captions and translations may contain errors
How accessibility metadata and language labels should be used
How users may report caption, subtitle, or audio description issues
How Playflick may restrict, remove, or correct accessibility files

3. Feature Availability

Captions, subtitles, translated subtitles, automatic captions, transcripts, audio description, language selection, accessibility metadata, caption styling, and related features may not be available for every user, creator, device, browser, country, app version, content type, or video.

Playflick may add, remove, restrict, redesign, suspend, or discontinue caption, subtitle, transcript, translation, or audio description features at any time.

4. Captions

Captions may display spoken words and relevant audio information as text.

Captions may include:

Dialogue
Speaker identification
Important sound effects
Music descriptions
Non-speech audio cues
Timing aligned with video playback

Captions may be creator-provided, manually uploaded, automatically generated, or otherwise supported where features are available.

5. Subtitles

Subtitles may display spoken words, translations, or language support for viewers who want or need text while watching.

Subtitles may include:

Same-language subtitles
Translated subtitles
Foreign-language dialogue subtitles
Creator-uploaded subtitle files
Platform-generated subtitle options where available

6. Audio Description

Audio description may provide spoken narration describing important visual information for viewers who are blind, partially sighted, or who benefit from additional visual context.

Audio description may describe:

Scene changes
Actions
Facial expressions
On-screen text
Visual jokes or cues
Important objects or settings

Audio description availability may depend on creator uploads, rights, content type, platform support, and device compatibility.

7. Transcripts

Playflick may provide transcript features where available.

Transcripts may be generated from captions, subtitles, automatic speech recognition, creator-provided files, or other supported sources.

Transcripts may contain errors, timing issues, missing sections, or formatting problems.

8. Automatic Captions

Playflick may use automatic speech recognition or other automated tools to generate captions where available.

Automatic captions may be inaccurate because of:

Background noise
Multiple speakers
Accents or dialects
Low audio quality
Music or sound effects
Technical terms
Language switching
Speech recognition limitations

Automatic captions should not be treated as guaranteed accurate transcripts.

9. Automatic Translation

Playflick may offer automatic translation of captions, subtitles, transcripts, titles, descriptions, or related text where features are available.

Automatic translations may be incomplete, inaccurate, culturally inappropriate, misleading, or unsuitable for legal, medical, financial, safety, or professional use.

Users and creators should review important translations carefully.

10. Creator-Provided Caption and Subtitle Files

Creators may be able to upload caption, subtitle, transcript, or audio description files where features are available.

Creator-provided files should be:

Accurate
Timed correctly
Labelled with the correct language
Consistent with the video content
Free from spam or unrelated text
Compliant with Playflick policies
Uploaded only where the creator has the rights to use the content

11. Language Labels

Captions, subtitles, audio tracks, and audio description should use accurate language labels where available.

Misleading language labels may confuse viewers and may reduce accessibility.

Playflick may correct, hide, or remove language labels that are inaccurate, misleading, abusive, or policy-violating.

12. Timing and Synchronisation

Captions, subtitles, transcripts, and audio description may not always be perfectly timed.

Timing issues may happen because of:

Upload errors
Encoding changes
Video edits
Livestream delays
Automatic caption limitations
Device or browser playback issues
Technical processing errors

13. Livestream Captions

Livestream captions may be available for some livestreams where features and technology support them.

Livestream captions may have:

Delays
Missed words
Incorrect speaker labels
Automatic transcription errors
Language detection errors
Temporary outages

Livestream caption quality may depend on the stream audio, creator setup, platform tools, and technical conditions.

14. Accessibility Metadata

Playflick may support accessibility metadata where available.

Accessibility metadata may indicate:

Caption availability
Subtitle availability
Audio description availability
Transcript availability
Language options
Accessibility features provided by the creator

Creators should not misrepresent accessibility features that are not actually available.

15. Caption and Subtitle Misuse

Users must not misuse captions, subtitles, transcripts, audio descriptions, or accessibility metadata.

Prohibited misuse may include:

Adding spam or unrelated text
Adding scam links or phishing text
Adding harassment or hate speech
Adding misleading translations
Adding hidden advertising or keyword stuffing
Adding sexualised minor content
Using captions to evade moderation
Using accessibility files to impersonate another creator or brand

16. Rights and Permissions

Users and creators must have the rights, licences, permissions, or lawful basis needed to upload or use caption files, subtitle files, translations, transcripts, audio description tracks, or related accessibility materials.

Caption, subtitle, transcript, or audio description materials may be removed if they infringe copyright, trademark, privacy, publicity, contractual, confidentiality, or other rights.

17. Captions and Sensitive Content

Captions, subtitles, transcripts, and audio description should not be used to add policy-violating content that is not in the original video.

Accessibility text must not be used to introduce:

Threats
Harassment
Hate speech
Scams or phishing links
Malware instructions
Sexualised minor content
Private personal information
Dangerous or illegal instructions

18. Children and Young Users

Captions, subtitles, translations, transcripts, and audio description for child-directed content or content involving children must be safe and appropriate.

Users must not use accessibility text or audio to exploit, sexualise, identify, groom, harass, or endanger children or young users.

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

19. No Guaranteed Availability or Accuracy

Playflick does not guarantee that every video will include captions, subtitles, translations, transcripts, or audio description.

Playflick also does not guarantee that available accessibility features will be complete, error-free, perfectly timed, or suitable for every viewer or use case.

20. User Settings

Users may be able to adjust caption, subtitle, language, audio, style, size, colour, background, transcript, or accessibility settings where features are available.

Settings may vary by device, browser, operating system, app version, content type, and accessibility support.

21. Reports About Captions, Subtitles, or Audio Description

Users may report missing captions, inaccurate captions, incorrect subtitles, offensive subtitles, wrong language labels, timing issues, missing audio description, transcript problems, or accessibility metadata errors.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The video, film, episode, trailer, livestream, or content involved
The caption, subtitle, transcript, language, or audio description issue
The date and time of the issue
Any timestamps where the issue appears
A clear explanation of the problem
Any screenshots, examples, or device details where helpful

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Enforcement

Playflick may take action where captions, subtitles, translations, transcripts, audio description, accessibility metadata, or related features violate this policy or other Playflick rules.

Enforcement may include:

Removing caption or subtitle files
Removing transcripts
Removing audio description tracks
Correcting or hiding language labels
Restricting accessibility file uploads
Restricting content or account features
Removing spam or abusive accessibility text
Suspending or terminating accounts for serious or repeated violations
Preserving records for legal, safety, rights, or moderation reasons

23. Appeals

If your caption, subtitle, transcript, translation, audio description, accessibility metadata, content, account, or related feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The caption, subtitle, transcript, translation, audio description, content, or feature involved
The decision you are appealing
Why you believe the decision was incorrect
Any supporting screenshots, timestamps, rights information, or accessibility context

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Privacy and Data Retention

Playflick may process and retain caption records, subtitle records, transcript records, translation records, audio description records, accessibility metadata records, user setting records, reports, rights notices, support messages, appeal records, safety records, and enforcement records.

These records may be retained for platform operation, accessibility support, legal compliance, rights protection, moderation, appeals, analytics, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Captions, Subtitles & Audio Description Policy from time to time.

Changes may reflect new accessibility tools, caption systems, translation systems, audio description tools, creator upload tools, rights protection systems, legal requirements, or platform updates.

Your continued use of Playflick caption, subtitle, transcript, translation, or audio description features after changes become effective means you agree to the updated policy.

26. Contact Us

For caption questions, subtitle issues, transcript concerns, audio description problems, accessibility reports, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Accessibility Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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