Data Portability & Transfer Request Policy

Effective Date: 2026

Last Updated: 2026

This Data Portability & Transfer Request Policy explains how personal data portability requests, transfer requests, machine-readable data copies, structured data exports, account data transfer requests, privacy portability rights, creator data portability, business account portability, and related requests may be handled on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Privacy Rights Request Page, Data Backup & Export Policy, Data Retention Policy, Account Deletion & Data Removal Policy, Security Policy & Responsible Disclosure, API & Developer Terms, and Platform Availability & Service Changes Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Privacy Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Some users may have legal rights to request a copy of certain personal data in a structured, commonly used, and machine-readable format, or to request transfer of certain data to another service where technically feasible and legally required.

This policy explains:

What a data portability request is
What data may be included or excluded
How identity verification may apply
How transfer requests may be limited
How third-party service limitations may affect transfer
How users may submit a portability request

3. Data Portability Compared With Data Export

Data portability is a privacy rights process and may differ from general account export, creator export, analytics export, billing export, API export, or backup tools.

Data portability requests usually focus on certain personal data that a user provided to Playflick or that may be covered by applicable portability rights.

General backup and export tools are explained in our Data Backup & Export Policy.

4. Eligibility for Portability Requests

Data portability rights may depend on applicable privacy laws, user location, account type, data type, legal basis for processing, identity verification, and technical feasibility.

Playflick may decline, limit, or request clarification for portability requests where:

The user is not eligible under applicable law
The request cannot be verified
The request is excessive, abusive, or repetitive
The data is not covered by portability rights
The request affects another person’s rights or privacy
The data is legally restricted
The transfer is not technically feasible

5. Data That May Be Portable

Where required and available, portable data may include certain personal data associated with the user’s account.

Examples may include:

Basic account information
Profile information
Account settings
Uploaded content metadata
Playlist or watchlist information where available
Subscription records where applicable
Purchase history where applicable
User-provided preferences where available
Certain creator account information where applicable

6. Data That May Be Excluded

Some data may be excluded from portability requests.

Excluded or limited data may include:

Data that belongs to other users
Internal fraud or security signals
Moderation notes or investigation records
Confidential business information
Trade secrets or proprietary platform systems
Data retained only for legal compliance
Data covered by legal privilege
Data that cannot be safely disclosed
Deleted or expired data no longer available

7. Privacy of Other Users

Playflick may limit portability responses where providing data would reveal another person’s private data, safety information, report information, account details, payment details, or confidential information.

For example, a portability response may limit or exclude:

Private information of message recipients
Details of users who reported content
Private viewer information
Payment information of other users
Children’s personal information
Confidential safety or fraud records

8. Machine-Readable Formats

Where required and technically feasible, Playflick may provide portable data in a structured, commonly used, machine-readable format.

Formats may include:

JSON
CSV
XML
ZIP archive
Other suitable formats where available

Playflick does not guarantee that every data type will be provided in the user’s preferred format.

9. Transfer to Another Service

Where required by applicable law and technically feasible, a user may request that certain portable data be transferred to another service provider.

Transfer requests may depend on:

Identity verification
Technical compatibility
Security requirements
The receiving provider’s capabilities
Legal requirements
Data category
API availability
Reasonable technical feasibility

Playflick may provide the data directly to the user instead of transferring it directly to another provider where direct transfer is not technically feasible or legally required.

10. Receiving Provider Responsibility

If data is transferred to another service, that receiving provider is responsible for how it handles, secures, processes, stores, deletes, or uses the data after receiving it.

Users should review the receiving provider’s terms, privacy policy, security practices, and import limitations before requesting a transfer.

11. Identity Verification

Playflick may require identity verification before responding to a data portability or transfer request.

Verification may be required to protect:

Personal data
Account security
Creator records
Billing records
Business account information
Private communications
Children’s information
Other users’ privacy

Playflick may refuse or limit a request if identity or authority cannot be verified.

12. Authorised Agents and Representatives

Where permitted by law, a user may appoint an authorised agent or representative to submit a portability request.

Playflick may require proof that the agent is authorised to act for the user.

For business, organisation, studio, agency, or team-managed accounts, Playflick may require evidence that the requester has authority to make the request on behalf of the organisation.

13. Children and Young Users

Portability requests involving children or young users may require additional checks.

Playflick may need to verify:

The identity of the requester
The relationship between the requester and the child
Whether parent or guardian authority is valid
Whether disclosure could create safety or privacy risks
Whether applicable law permits or requires the request

Playflick may refuse, delay, or limit requests where child safety or privacy concerns exist.

14. Business, Creator, and Organisation Accounts

Portability requests involving business accounts, creator accounts, advertiser accounts, organisation accounts, or team-managed accounts may require additional review.

Playflick may limit portability where data includes:

Business confidential information
Team member data
Advertiser campaign data
Creator analytics involving other users
Payment or payout records
Fraud or risk records
Third-party rights information

15. Data Portability and Deleted Accounts

If an account has been deleted, some data may no longer be available for portability.

Playflick may still retain certain records where required or permitted for:

Legal compliance
Tax and accounting
Payment disputes
Fraud prevention
Security
Moderation
Rights disputes
Platform integrity

Retained records may not always be portable.

16. Data Portability and Restricted Accounts

Account restrictions, suspensions, terminations, legal holds, fraud reviews, security investigations, or payment disputes may affect portability requests.

Playflick may delay, limit, or refuse portability where providing data could interfere with safety, fraud prevention, security, legal compliance, rights protection, or platform integrity.

17. Timeframes

Playflick aims to respond to valid portability requests within timeframes required by applicable law.

Response times may depend on:

Identity verification
Request complexity
Data volume
Technical availability
Legal requirements
Third-party provider involvement
Whether clarification is needed

Playflick may extend response times where permitted by law.

18. Fees

Playflick does not usually charge a fee for standard valid portability requests where applicable law requires them.

However, Playflick may refuse or charge a reasonable fee where permitted by law for requests that are manifestly unfounded, excessive, repetitive, abusive, or technically unreasonable.

19. Security of Portable Data

Portable data files may contain sensitive information.

Users should protect downloaded data by:

Using trusted devices
Storing files securely
Deleting files when no longer needed
Not sharing exports with unauthorised people
Checking receiving providers carefully before transfer
Avoiding public computers or insecure networks

Playflick is not responsible for misuse of portable data after it has been securely provided to an authorised requester, except where required by law.

20. Limits on Repeated Requests

Playflick may limit repeated, abusive, excessive, or overlapping portability requests where permitted by law.

Users should make requests clearly and provide enough detail to help Playflick identify the data requested.

21. How to Submit a Portability Request

Users may submit a data portability or transfer request through Playflick’s privacy request process where available.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
Your username, channel, business, or organisation name if relevant
The data categories requested
Whether you want a copy or a transfer, if applicable
The receiving provider details if requesting direct transfer
Any information needed to verify your identity or authority

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

22. Refusal or Limitation of Requests

Playflick may refuse, limit, or ask for clarification about a portability request where allowed by law.

Reasons may include:

Identity cannot be verified
The requester lacks authority
The request is unclear
The data is not covered by portability rights
The request affects another person’s rights
Legal restrictions apply
Security or fraud concerns apply
The request is excessive, repetitive, or abusive
Direct transfer is not technically feasible

23. Appeals or Complaints

If you disagree with Playflick’s response to a portability request, you may contact Playflick and explain why you believe the decision should be reviewed.

Depending on your location, you may also have the right to contact a data protection authority or regulator about privacy rights concerns.

24. Privacy and Data Retention

Playflick may process and retain portability requests, transfer request records, verification records, support messages, response records, refusal records, complaint records, technical logs, security signals, fraud signals, and related privacy records.

These records may be retained for privacy compliance, security, fraud prevention, legal compliance, audits, support, dispute handling, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

25. Changes to This Policy

We may update this Data Portability & Transfer Request Policy from time to time.

Changes may reflect new privacy laws, export tools, transfer tools, data formats, verification processes, security practices, API tools, legal requirements, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

26. Contact Us

For data portability questions, transfer requests, privacy rights issues, export concerns, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Privacy Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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