Data Backup & Export Policy

Effective Date: 2026

Last Updated: 2026

This Data Backup & Export Policy explains how data backups, user exports, creator exports, content downloads, account data copies, transaction exports, analytics exports, profile exports, playlist exports, watchlist exports, business account exports, and related data portability tools may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Data Retention Policy, Privacy Rights Request Page, Account Deletion & Data Removal Policy, Creator Studio & Analytics Terms, Downloading & Offline Viewing Policy, Platform Availability & Service Changes Policy, API & Developer Terms, and Security Policy & Responsible Disclosure.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may provide tools that allow users, creators, businesses, advertisers, or developers to download, export, copy, or request certain account data where available and where required.

This policy explains:

What data may be available for export
What data may be unavailable or limited
How creator and business exports may work
How deleted, removed, restricted, or unavailable data may be handled
What users should back up themselves
How privacy and security checks may apply to export requests

3. Export Features May Not Always Be Available

Data export, content download, backup, archive, API export, analytics export, billing export, playlist export, watchlist export, and related tools may not be available to every account, country, device, account type, data category, or platform feature.

Playflick may add, remove, restrict, redesign, suspend, or discontinue export features at any time.

4. User Responsibility to Keep Backups

Users and creators are responsible for keeping their own copies of important content, files, business records, creative materials, contracts, billing records, production files, and account information.

Users should not rely on Playflick as their only storage location for important files or records.

Important materials to back up may include:

Original videos
Thumbnails and artwork
Scripts and production notes
Subtitles and caption files
Project files
Licences and rights documents
Invoices and receipts
Creator analytics exports
Business records

5. Types of Data That May Be Exported

Where available, Playflick may allow users to export or request copies of certain data.

Exportable data may include:

Profile information
Account settings
Uploaded content metadata
Video titles and descriptions
Playlist or watchlist information
Comment history where available
Purchase history
Subscription records
Billing records
Creator analytics where available
Advertiser reports where available
API data where permitted

6. Data That May Not Be Available

Some data may not be available for export.

Data may be unavailable because of:

Technical limitations
Security restrictions
Privacy of other users
Legal restrictions
Moderation or safety restrictions
Fraud prevention restrictions
Deleted or expired records
Third-party provider limitations
Data retention limits
Platform feature changes

7. Content Backups

Creators should keep their own original copies of videos, images, audio, subtitles, livestream recordings, thumbnails, posters, and other content files.

Playflick may not be able to provide original source files, previous versions, edited versions, processing files, raw uploads, deleted files, removed files, or files affected by technical issues.

Download or export tools may provide compressed, processed, converted, or limited versions where available.

8. Creator Data Exports

Creators may be able to export certain creator-related data where tools are available.

Creator exports may include:

Video metadata
Upload history
Creator analytics
Revenue estimates
Paid content records
Subscription or membership summaries
Supporter payment records
Comment moderation records where available
Storefront or marketplace records where available

Creator analytics and revenue data may be delayed, estimated, corrected, limited, or unavailable.

9. Business and Organisation Exports

Business accounts, organisation accounts, advertiser accounts, studio accounts, or team-managed accounts may have access to additional exports where available.

Business exports may include:

Business profile records
Team access records
Billing records
Advertising reports
Campaign reports
Invoice or receipt records
Marketplace or storefront records
API usage records where available

Business exports may require appropriate admin permissions, verification, or authorisation.

10. Billing, Invoice, and Payment Exports

Users, creators, advertisers, sellers, and businesses may be able to export certain billing, invoice, receipt, payout, tax, wallet, or transaction records where available.

Billing exports may be subject to payment-provider rules, tax retention rules, fraud review, account status, legal requirements, and data retention limits.

More information is available in our Invoice, Receipt & Tax Document Policy and Account Balance & Ledger Policy.

11. Privacy Rights Requests

Some users may have legal rights to request access to, deletion of, correction of, or portability of certain personal data.

Privacy rights requests are handled under our Privacy Policy and Privacy Rights Request Page.

A privacy rights request may not provide the same files, formats, categories, or business records as a platform export tool.

12. Verification for Export Requests

Playflick may require verification before providing account exports, personal data copies, billing records, creator records, business records, or other sensitive information.

Verification may be required to protect:

Account security
Personal data
Creator earnings information
Billing records
Business records
Private communications
Children’s information
Confidential platform information

13. Export Formats

Exported data may be provided in different formats depending on the feature, data type, account type, and technical availability.

Formats may include:

CSV
JSON
PDF
ZIP archive
Image or media files where available
Account dashboard exports
API responses where permitted

Playflick does not guarantee that every export will be provided in a user’s preferred format.

14. Export Limits

Export tools may be subject to limits.

Limits may include:

Date range limits
File size limits
Download frequency limits
Account permission limits
Rate limits
Export queue limits
Regional or legal limits
Security or fraud limits

Large exports may take longer to prepare or may be split into multiple files where available.

15. Deleted or Removed Content

Deleted, removed, restricted, expired, or unavailable content may not be exportable.

Content may be unavailable because:

The user deleted it
The creator deleted it
The account was deleted
The content was removed for policy reasons
The content was removed for rights reasons
The content expired
The content was corrupted or lost
Retention periods ended

Playflick may retain certain records after deletion where required or permitted for legal, safety, fraud, tax, accounting, moderation, or platform integrity reasons.

16. Restricted Accounts

Account restrictions, suspensions, terminations, payment holds, legal holds, fraud reviews, or security reviews may limit access to export tools.

Playflick may restrict exports where providing data could create safety, fraud, privacy, rights, legal, security, or platform integrity risks.

17. Private Data of Other Users

Exports may exclude or limit data that belongs to other users or could affect another person’s privacy, safety, security, or legal rights.

For example, exports may limit:

Private messages involving other users
Moderation reports submitted by other users
Private account details of viewers
Payment details of other users
Personal data of children
Confidential safety or fraud signals

18. Security of Export Files

Export files may contain sensitive information.

Users should protect export files by:

Downloading only on trusted devices
Storing files securely
Deleting files when no longer needed
Avoiding public computers
Not sharing exports with unauthorised people
Using secure storage for business records

Playflick is not responsible for misuse of exported files after they are downloaded by an authorised user, except where required by law.

19. API Exports and Developer Access

API exports, automated backups, integrations, and developer access must comply with Playflick’s API & Developer Terms and rate-limit rules.

Developers must not use API exports to:

Scrape data unlawfully
Bypass privacy controls
Collect personal data without permission
Reconstruct deleted or restricted data
Ignore rate limits or access controls
Share exported data with unauthorised third parties

20. Export Errors or Missing Data

Export tools may sometimes produce incomplete, delayed, duplicated, corrupted, or unavailable data.

Export issues may happen because of:

Technical errors
Large file sizes
Data conversion issues
Delayed processing
Feature changes
Account restrictions
Provider issues
Data retention limits

Users may contact Playflick if they believe an export is missing important available data.

21. No Permanent Storage Guarantee

Playflick does not guarantee that user content, account records, creator analytics, billing records, messages, comments, or platform data will remain stored forever or remain available for export forever.

Data may be deleted, anonymised, aggregated, restricted, archived, or retained according to Playflick policies, legal requirements, technical needs, and platform operations.

22. Reports and Export Support

Users may contact Playflick about export issues, missing files, backup concerns, data access requests, creator export problems, advertiser export problems, or business export access.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The type of export requested
The date range, if relevant
The affected feature or account area
A clear explanation of the issue
Any screenshots, error messages, or export references where available

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

23. Privacy and Data Retention

Playflick may process and retain export requests, backup records, export logs, download records, verification records, support messages, error reports, privacy request records, security signals, fraud signals, and enforcement records.

These records may be retained for account operation, privacy compliance, security, fraud prevention, legal compliance, payment disputes, support, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Data Backup & Export Policy from time to time.

Changes may reflect new export tools, privacy rights processes, creator tools, advertiser tools, API tools, data formats, security practices, legal requirements, or platform updates.

Your continued use of Playflick backup or export features after changes become effective means you agree to the updated policy.

25. Contact Us

For data export questions, backup issues, creator export concerns, business export access, privacy rights requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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