Creator Storefront Policy

Effective Date: 2026

Last Updated: 2026

This Creator Storefront Policy explains how creator storefronts, creator shop pages, product displays, service displays, digital offers, physical merchandise links, collections, product cards, storefront banners, external store links, affiliate links, and related commerce features may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Merchandise & Physical Goods Policy, Creator Marketplace & Services Policy, Paid Content Terms, Payments & Billing Terms, Refund Policy, Advertising Policy, Sponsored Content & Affiliate Disclosure Policy, External Links Policy, Trademark Policy, Copyright & Takedown Policy, and Complaint Handling Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Storefront Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow creators, filmmakers, studios, brands, businesses, or verified sellers to display products, services, paid content, memberships, merchandise, digital goods, or external store links through creator storefront features where available.

This policy helps protect users from:

Misleading storefronts
Fake stores
Unsafe external links
Counterfeit or infringing goods
Hidden sponsored or affiliate relationships
Misleading prices or product claims
Scams, phishing, and payment abuse
Confusion about whether Playflick or the creator is the seller

3. Storefront Features May Not Always Be Available

Creator storefronts, shop tabs, product collections, product cards, service cards, external store links, affiliate integrations, shopping tools, and related features may not be available to every user, creator, country, account type, device, or product category.

Playflick may add, remove, restrict, redesign, suspend, or discontinue storefront features at any time.

4. Playflick Is Not the Seller Unless Stated

Unless Playflick clearly states otherwise in writing, products, services, merchandise, digital goods, or external offers displayed in a creator storefront are offered by the creator, seller, brand, business, marketplace provider, or external store, not by Playflick.

Sellers are responsible for pricing, descriptions, delivery, fulfilment, support, taxes, refunds, returns, warranties, safety, product rights, and legal compliance.

5. What May Appear in a Storefront?

Where permitted, a creator storefront may display:

Creator merchandise
Physical goods
Digital downloads where allowed
Paid videos or rentals
Subscriptions or memberships
Creator services
Film-related products
Posters, artwork, or collectibles
Tickets or event links where allowed
Affiliate products where disclosed
External store links

6. Accurate Storefront Information

Storefront information must be accurate, clear, and not misleading.

Creators and sellers should clearly explain:

What is being offered
Who is selling it
The price and currency
Whether the item is physical, digital, subscription-based, or service-based
Any delivery, access, or fulfilment limitations
Any refund or cancellation rules
Any sponsorship, affiliate, or paid relationship where disclosure is required

7. Prohibited Storefront Activity

Users must not use storefronts to promote, sell, link to, or display prohibited goods, services, or offers.

Prohibited storefront activity includes:

Fake stores
Phishing links
Malware or suspicious downloads
Counterfeit goods
Stolen goods
Illegal goods or services
Pirated films, music, software, or games
Fake engagement services
Account selling or account renting
Non-consensual intimate material
Products or services exploiting children
Offers designed to evade Playflick policies

8. Storefront Branding and Identity

Storefront names, banners, logos, product images, descriptions, and links must not mislead users about identity, ownership, official status, endorsement, or partnership.

Users must not falsely suggest:

That Playflick owns the storefront
That Playflick endorses the seller
That a storefront is official when it is not
That a creator represents a brand without permission
That products are licensed, verified, or certified when they are not
That a product is limited, exclusive, or discounted when that is false

9. Use of Playflick Branding

Creators must not use Playflick’s name, logos, trademarks, badges, screenshots, designs, or branding in a storefront without permission.

Storefronts must not imitate Playflick official pages, support pages, payment pages, login pages, verification pages, or policy pages.

10. Product Images and Media

Product images, videos, mockups, previews, and thumbnails must accurately represent the product or service.

Product media must not:

Use copyrighted images without permission
Use misleading mockups
Hide important product details
Show fake packaging or fake branding
Use another creator’s likeness without permission
Use Playflick badges or verification marks deceptively
Sexualise minors or exploit vulnerable people

11. External Store Links

Storefronts may link to external stores, payment providers, fulfilment providers, ticketing pages, marketplace listings, brand websites, or affiliate pages where allowed.

External links must not lead to:

Fake login pages
Unsafe payment pages
Malware downloads
Scam stores
Counterfeit goods
Illegal products or services
Phishing forms
Websites that violate Playflick policies

12. Affiliate and Sponsored Storefronts

Storefronts that include affiliate links, sponsored products, paid placements, gifted products, commission-based recommendations, or brand partnerships must clearly disclose those relationships where required.

Creators must not hide commercial relationships or falsely present paid recommendations as independent opinions.

13. Digital Goods

Digital goods displayed in storefronts must be lawful, safe, accurately described, and properly licensed.

Digital goods must not include:

Pirated films or videos
Pirated music or software
Stolen templates or artwork
Malware or harmful files
Stolen accounts or credentials
Non-consensual intimate material
Content involving child exploitation
Files that violate copyright, privacy, or trademark rights

14. Creator Services in Storefronts

If storefronts display creator services, those services must follow our Creator Marketplace & Services Policy.

Service offers must not promise guaranteed views, subscribers, search ranking, recommendations, monetisation approval, verification, revenue, or fake engagement.

15. Paid Content and Membership Offers

Storefronts may display paid content, subscriptions, memberships, rentals, or premium access where available.

These offers must clearly explain:

What users are buying
The price and currency
Whether access is one-time or recurring
Any access period or expiry
Any cancellation rules
Any refund limitations
Any age restrictions or content warnings

16. Refunds, Returns, and Support

Refunds, returns, exchanges, cancellations, and support may depend on whether the purchase is handled by Playflick, a creator, an external store, a payment provider, or another third party.

Users should review the seller’s terms before buying.

Playflick may be unable to assist with purchases completed outside Playflick or through third-party stores.

17. Children and Storefronts

Storefronts must not exploit children or young users.

Creators and sellers must not:

Pressure children to buy products or services
Tell children to use a parent or guardian’s payment method without permission
Promote age-inappropriate products to children
Use children in exploitative sales tactics
Collect children’s personal information unlawfully
Offer unsafe private contact as a paid benefit

Users under 18 should only make purchases with permission from a parent or legal guardian.

18. Storefront Reviews and Ratings

Storefront reviews, product reviews, service reviews, testimonials, and ratings must be honest and must follow our Review, Rating & Feedback Policy.

Users must not buy, sell, fake, manipulate, threaten, or hide reviews in a way that misleads users.

19. Storefront Suspension or Removal

Playflick may suspend, restrict, remove, hide, or disable a storefront or storefront feature where appropriate.

Reasons may include:

Policy violations
Fake store activity
Unsafe external links
Counterfeit or infringing goods
Payment abuse
Misleading product claims
Hidden sponsorships or affiliate links
Child-safety concerns
Fraud, phishing, or malware concerns
Legal or regulatory requirements

20. Reports About Storefront Abuse

Users may report fake storefronts, misleading product displays, unsafe links, counterfeit goods, scam stores, hidden affiliate relationships, or prohibited offers.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The storefront, product, service, content, ad, or link involved
The creator, seller, brand, or account name
A clear explanation of the issue
Any screenshots, receipts, order details, or supporting evidence
Whether the issue involves safety, fraud, counterfeit goods, or child-safety concerns

21. Enforcement

Playflick may take action where storefronts, product displays, service displays, external links, or related commerce activity violate this policy or other Playflick rules.

Enforcement may include:

Removing storefront items
Removing unsafe links
Restricting storefront features
Restricting creator marketplace tools
Removing misleading claims
Rejecting or removing ads
Disabling monetisation or commerce tools
Restricting accounts, creators, sellers, or advertisers
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, or moderation reasons

22. Appeals

If your storefront, product display, service display, link, ad, account, or feature access was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your username, channel, brand, business, or seller name
The affected storefront, product, service, link, or feature
The decision you are appealing
Why you believe the decision was incorrect
Any supporting product, rights, seller, safety, or payment information

23. Privacy and Data Retention

Playflick may process and retain storefront records, product-link records, marketplace records, reports, complaints, support messages, moderation decisions, appeal records, payment records where handled through Playflick, and enforcement records.

These records may be retained for safety, legal compliance, fraud prevention, payment disputes, advertising review, moderation, appeals, account security, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Creator Storefront Policy from time to time.

Changes may reflect new storefront tools, creator commerce features, product-link features, marketplace tools, advertising rules, safety rules, legal requirements, consumer protection practices, fraud risks, or platform updates.

Your continued use of Playflick storefront features after changes become effective means you agree to the updated policy.

25. Contact Us

For storefront questions, product display complaints, unsafe link reports, seller issues, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Storefront Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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