Creator Marketplace & Services Policy

Effective Date: 2026

Last Updated: 2026

This Creator Marketplace & Services Policy explains how creator marketplace features, creator service listings, paid creative services, commissions, collaborations, editing services, film services, promotional services, production support, creator offers, service orders, service disputes, and related marketplace tools may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Payments & Billing Terms, Refund Policy, Creator Monetisation Terms, Creator Payout Policy, Creator Collaboration & Co-Author Policy, Content Licensing & Distribution Policy, Advertising Policy, Sponsored Content & Affiliate Disclosure Policy, Anti-Spam & Platform Manipulation Policy, Complaint Handling Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Marketplace Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow creators, filmmakers, editors, designers, performers, studios, agencies, brands, or other users to offer or request creative services where marketplace features are available.

This policy explains:

What marketplace services may include
What sellers and buyers are responsible for
How service listings should be described
How payments, refunds, and disputes may be handled
What services are prohibited
How Playflick may enforce marketplace rules

3. No Guaranteed Marketplace Availability

Creator marketplace, service listings, order tools, messaging tools, delivery tools, escrow tools, review tools, and related features may not be available to every user, creator, account, country, payment method, or service category.

Playflick may add, remove, restrict, redesign, rename, suspend, or discontinue marketplace features at any time.

4. Examples of Creator Services

Where available and permitted, marketplace services may include:

Video editing
Trailer editing
Thumbnail design
Poster design
Captioning or subtitling
Voiceover work
Music composition
Sound design
Animation
Script feedback
Film consulting
Production assistance
Marketing support
Creator collaboration services
Brand or sponsorship services where permitted

5. Playflick Is Not Automatically a Party to Creator Services

Unless Playflick clearly states otherwise in writing, Playflick is not a party to service agreements between users, creators, sellers, buyers, agencies, studios, or brands.

Playflick may provide marketplace tools, but sellers and buyers remain responsible for their own agreements, communications, deliverables, deadlines, rights, taxes, payments, disputes, and legal compliance.

6. Seller Responsibility

Sellers offering services through Playflick are responsible for describing services honestly and delivering what they promise.

Sellers must:

Describe services accurately
State prices clearly where applicable
Explain delivery timelines
Explain revision limits where applicable
Disclose important restrictions
Use only work they own or have permission to use
Respect buyer privacy and project confidentiality
Comply with Playflick policies and applicable law

7. Buyer Responsibility

Buyers requesting services are responsible for providing clear instructions, lawful materials, accurate information, and timely responses.

Buyers must not:

Ask sellers to create illegal or harmful content
Provide stolen, infringing, or unauthorised materials
Ask sellers to impersonate others deceptively
Use services for scams, spam, phishing, or fake engagement
Demand extra work outside the agreed scope without agreement
Abuse refund, dispute, or chargeback processes
Harass, threaten, or exploit sellers

8. Accurate Service Listings

Service listings, profiles, offers, packages, descriptions, portfolios, prices, images, videos, and promotional materials must be accurate and not misleading.

Sellers must not:

Use fake portfolios
Claim work created by others as their own
Use fake reviews or testimonials
Misrepresent qualifications or experience
Promise guaranteed views, subscribers, rankings, or revenue
Hide important fees or restrictions
Falsely claim Playflick endorsement, certification, or partnership

9. Service Scope and Deliverables

Sellers and buyers should agree clear service details before payment or work begins.

Useful details may include:

What will be delivered
Delivery format
Delivery deadline
Number of revisions
Price and currency
Payment timing
Rights ownership after delivery
Use of third-party materials
Confidentiality expectations
Cancellation and refund terms

10. Rights and Ownership

Sellers and buyers should clearly agree who owns the final work and what rights are transferred, licensed, or retained.

Rights questions may include:

Can the buyer use the work commercially?
Can the buyer upload the work to Playflick?
Can the buyer monetise the work?
Can the seller show the work in a portfolio?
Are music, fonts, clips, images, or templates licensed?
Are source files included?
Are edits, remixes, or future uses allowed?

Playflick does not provide legal advice about ownership, licensing, contracts, or intellectual property.

11. Prohibited Marketplace Services

Users must not offer, request, buy, sell, or promote prohibited services through Playflick.

Prohibited services include:

Fake views, fake likes, fake comments, or fake subscribers
Bot traffic or engagement manipulation
Account selling or account renting
Credential theft, hacking, phishing, or malware services
Copyright piracy or illegal streaming services
Creation of non-consensual intimate content
Child exploitation or unsafe contact involving minors
Harassment, doxxing, or targeted abuse services
Scams, fraud, money laundering, or payment abuse
Illegal goods or services
Services designed to evade Playflick enforcement

12. No Guaranteed Results

Sellers must not promise guaranteed Playflick performance unless the promise is truthful, lawful, and supportable.

Sellers must not guarantee:

Views
Subscribers
Watch time
Trending placement
Homepage placement
Search ranking
Recommendation placement
Creator monetisation approval
Revenue or sales
Verification or awards

13. Payments

Marketplace payments may be handled through Playflick payment tools or third-party payment providers where available.

Payments may be affected by:

Service price
Platform fees
Payment-provider fees
Currency conversion
Taxes
Refunds
Chargebacks
Payment holds
Fraud checks
Country or payment-method restrictions

Payments made outside Playflick may not be protected by Playflick marketplace tools or support processes.

14. Refunds and Cancellations

Refund availability may depend on the service, order status, seller terms, buyer conduct, delivery status, payment-provider rules, Playflick policies, and applicable law.

Refunds may be limited or unavailable where:

The service was already delivered as agreed
The buyer changed their mind after delivery
The buyer gave unclear or incorrect instructions
The buyer requested work outside the agreed scope
The buyer used or downloaded the delivered work
Refund abuse or chargeback abuse is suspected

Refund requests should follow our Refund Policy and Refund Request Help Page.

15. Delivery Problems

Service delivery problems may include missed deadlines, incomplete work, poor quality, wrong format, missing files, rights issues, or failure to follow agreed instructions.

Buyers should contact the seller first where appropriate, unless the issue involves fraud, safety, abuse, illegal activity, account compromise, or urgent harm.

Playflick may review marketplace complaints where marketplace tools are used, but Playflick does not guarantee a particular outcome.

16. Reviews of Marketplace Services

Marketplace reviews, ratings, testimonials, and feedback must be honest and must follow our Review, Rating & Feedback Policy.

Users must not:

Post fake service reviews
Buy or sell reviews
Threaten bad reviews to get free work
Use fake accounts to boost services
Hide paid or incentivised testimonials where disclosure is required

17. Communication Between Buyers and Sellers

Communications between buyers and sellers must be respectful, lawful, and relevant to the service.

Users must not use marketplace communications for:

Harassment or threats
Scams or phishing
Spam
Sexual exploitation
Unsafe contact with children
Sharing malware or suspicious files
Pressuring users to move payments off-platform deceptively
Collecting unnecessary personal information

18. Confidentiality and Project Materials

Sellers and buyers should respect confidential project materials, unreleased films, scripts, private footage, business plans, login information, and personal information.

Users should not share passwords, payment card numbers, private keys, or unnecessary sensitive information through marketplace messages.

If confidential terms are important, buyers and sellers should use their own written agreement outside Playflick.

19. Children and Marketplace Services

Marketplace services involving children or young people must be handled with extra care.

Users must not offer or request services that:

Exploit children
Invite unsafe private contact with minors
Sexualise minors
Use children in unsafe promotions
Collect children’s personal information unlawfully
Pressure children to buy services without parent or guardian permission

Serious child-safety concerns may result in immediate account action and reporting where appropriate or required.

20. Off-Platform Transactions

Users may choose to communicate or transact outside Playflick, but doing so may reduce or remove Playflick’s ability to assist with payments, refunds, disputes, fraud, delivery, or evidence review.

Users should be careful with off-platform payment requests, especially where a seller or buyer pressures them to avoid Playflick protections, payment records, or marketplace rules.

21. Disputes

Marketplace disputes may involve delivery, quality, payment, refunds, rights, ownership, deadlines, communication, or service expectations.

Playflick may review marketplace disputes where appropriate, but Playflick is not a court, arbitrator, talent agent, production manager, or legal representative for users.

Complex contractual, ownership, royalty, or business disputes may need independent legal advice or formal dispute resolution.

22. Reports About Marketplace Abuse

Users may report marketplace scams, fake services, prohibited offers, delivery abuse, payment abuse, harassment, unsafe files, or rights issues.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The seller, buyer, service listing, or account involved
The order or transaction reference, if available
A clear explanation of the issue
Any screenshots, messages, receipts, files, or supporting evidence

23. Enforcement

Playflick may take action where marketplace activity violates this policy or other Playflick rules.

Enforcement may include:

Removing service listings
Restricting marketplace access
Removing misleading portfolios or claims
Restricting messaging or order tools
Issuing refunds or credits where appropriate
Withholding or reversing payments
Applying payout holds
Restricting monetisation
Suspending or terminating accounts
Preserving records for payment, legal, safety, fraud, or moderation reasons

24. Appeals

If your marketplace listing, order, payment, payout, account, or marketplace feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your username, channel, or business name
The affected service listing, order, payment, or feature
The decision you are appealing
Why you believe the decision was incorrect
Any supporting evidence, messages, receipts, rights evidence, or delivery records

25. Privacy and Data Retention

Playflick may process and retain marketplace listings, order records, payment records, payout records, service messages, delivery records, dispute records, refund records, chargeback records, reports, complaints, support messages, appeals, and enforcement records.

These records may be retained for marketplace operation, billing, tax, accounting, fraud prevention, payment disputes, moderation, legal compliance, appeals, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

26. Changes to This Policy

We may update this Creator Marketplace & Services Policy from time to time.

Changes may reflect new marketplace tools, creator service features, payment features, fraud risks, safety rules, dispute processes, legal requirements, or platform updates.

Your continued use of Playflick marketplace features after changes become effective means you agree to the updated policy.

27. Contact Us

For marketplace questions, creator service disputes, payment concerns, refund requests, abuse reports, appeals, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Marketplace Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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