Notifications & Email Communications Policy

Effective Date: 2026

Last Updated: 2026

This Notifications & Email Communications Policy explains how platform notifications, email communications, account alerts, creator updates, billing emails, security alerts, marketing messages, product updates, service notices, push notifications, in-app notices, SMS messages where available, and related communication features may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Cookie Settings & Consent Preferences, Payments & Billing Terms, Security Policy & Responsible Disclosure, Account Recovery Policy, Direct Messages & Private Communications Policy, Advertising Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may send notifications and communications to help users manage accounts, receive updates, protect security, understand billing, follow creators, receive service notices, and use platform features.

This policy explains:

What types of notifications and emails Playflick may send
Which communications may be required for account or service operation
How users may manage notification preferences
How marketing and promotional messages may work
How security, billing, legal, and safety notices may be handled
How users can identify and report fake Playflick communications

3. Communication Features May Not Always Be Available

Email notices, push notifications, in-app alerts, account banners, SMS messages, creator updates, marketing messages, digest emails, and related communication features may not be available to every account, country, device, app, browser, or user type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue communication features at any time.

4. Types of Communications

Playflick communications may include:

Account emails
Security alerts
Login alerts
Password reset emails
Verification emails
Billing and payment emails
Subscription notices
Creator and channel updates
Comment, reply, mention, or message alerts
Policy and legal notices
Marketing and promotional emails
Product updates and platform announcements

5. Service and Account Notices

Some communications are necessary to operate your account or provide the service.

These may include:

Account creation confirmations
Email verification messages
Password reset messages
Security alerts
Account recovery messages
Suspension or restriction notices
Important policy updates
Legal notices
Service availability notices
Required privacy or data protection notices

Users may not be able to opt out of essential service, security, legal, or account-related communications.

6. Security Alerts

Playflick may send security alerts to help protect accounts.

Security alerts may relate to:

New logins
Password changes
Email address changes
Two-factor authentication changes
Suspicious login activity
Account recovery requests
Payment or payout changes
Team access changes
API or developer access changes

Users should review security alerts promptly and report unauthorised activity.

7. Billing and Payment Communications

Playflick may send billing, payment, wallet, subscription, refund, chargeback, invoice, receipt, payout, tax, or advertiser billing communications where relevant.

Billing communications may include:

Purchase confirmations
Receipts
Invoices
Refund notices
Failed payment notices
Subscription renewal notices
Subscription cancellation notices
Creator payout notices
Tax document notices
Advertiser billing notices

Users may not be able to opt out of important billing or payment communications connected to active transactions, subscriptions, balances, or legal obligations.

8. Creator, Channel, and Content Notifications

Playflick may send notifications about creators, channels, videos, livestreams, premieres, comments, replies, mentions, subscriptions, memberships, watchlists, saved items, or content updates where features are available.

These notifications may include:

New upload alerts
Livestream alerts
Premiere reminders
Comment reply alerts
Mention alerts
Creator post alerts
Watchlist reminders
Subscription or membership updates

9. Marketing and Promotional Messages

Playflick may send marketing or promotional communications where permitted.

Marketing messages may include:

Feature announcements
Creator programme updates
Promotional offers
Subscription offers
Event or screening promotions
Product updates
Creator tools announcements
Advertiser offers where relevant

Users may be able to opt out of marketing communications through unsubscribe links, account settings, email preferences, or support where available.

10. Push Notifications

Playflick may offer push notifications through supported browsers, devices, or mobile apps where available.

Push notifications may be controlled through Playflick settings, browser settings, device settings, operating system settings, or app settings.

Turning off push notifications may not stop essential emails, account notices, security alerts, billing notices, or legal communications.

11. SMS or Phone Communications

Playflick may use SMS, phone, or similar communication methods where available and where appropriate, such as for verification, security, account recovery, or urgent account issues.

Standard carrier charges may apply depending on the user’s mobile provider and country.

Playflick will not ask users for passwords or one-time login codes through suspicious calls or unofficial messages.

12. Notification Preferences

Users may be able to manage some notification preferences through account settings, email preferences, device settings, browser settings, app settings, or unsubscribe links.

Preferences may include:

Email notifications
Push notifications
Creator updates
Comment or reply alerts
Marketing emails
Product updates
Digest emails
Community notifications

Preference changes may take time to apply.

13. Unsubscribe and Opt-Out

Marketing emails may include an unsubscribe link or other opt-out method where required.

Users who unsubscribe from marketing messages may still receive essential communications such as:

Security alerts
Password reset emails
Account recovery emails
Billing notices
Subscription notices
Legal or policy notices
Support replies
Safety or enforcement notices

14. Accuracy of Contact Information

Users are responsible for keeping email addresses, phone numbers, billing contacts, business contacts, and notification preferences accurate and up to date.

If contact information is incorrect, users may miss important account, security, billing, legal, payout, or platform notices.

15. Failed or Delayed Delivery

Playflick does not guarantee that every notification or email will be delivered instantly or successfully.

Delivery may be affected by:

Incorrect email addresses
Spam filters
Email provider delays
Device settings
Browser or app notification settings
Network issues
Technical errors
Third-party provider issues

16. Notification Counts and Badges

Notification counts, unread badges, alert icons, and activity summaries may be delayed, estimated, corrected, hidden, or unavailable.

Counts may differ between devices, browsers, email inboxes, mobile apps, and account dashboards.

17. Personalisation of Communications

Playflick may personalise some notifications and communications based on account settings, follows, watch activity, creator subscriptions, purchases, language, region, device, preferences, and platform activity where permitted.

More information about data use is available in our Privacy Policy and Cookie Policy.

18. Fake Playflick Notifications and Email Scams

Scammers may send fake emails, fake notifications, fake SMS messages, fake support messages, or fake account alerts pretending to be Playflick.

Be cautious of messages that:

Ask for your password
Ask for one-time login codes
Ask for full payment card numbers
Threaten urgent account deletion unless you click a link
Promise guaranteed verification, monetisation, or payouts
Offer fake refunds, gift cards, or promo codes
Use suspicious domains or misspelled links
Ask you to install remote access software

Playflick will not ask for your password or one-time login code through email or messages.

19. Official Communications

Users should rely only on official Playflick channels for account, billing, security, legal, support, and policy communications.

If you are unsure whether a message is genuine, do not click suspicious links or download attachments. Instead, visit Playflick directly or contact support through official channels.

More information is available in our Official Communications Policy.

20. Reports About Fake Communications

Users may report fake Playflick emails, phishing messages, suspicious notifications, scam SMS messages, fake support pages, or fraudulent links.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The suspicious message, email, link, sender, or screenshot
When you received it
Whether you clicked a link or shared information
Whether your account, payment method, or device may be affected

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

21. Privacy and Data Retention

Playflick may process and retain notification records, email records, communication preferences, delivery logs, unsubscribe records, account alert records, security alert records, billing notice records, support messages, reports, fraud signals, and enforcement records.

These records may be retained for account operation, communication management, legal compliance, security, fraud prevention, billing, support, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

22. Changes to This Policy

We may update this Notifications & Email Communications Policy from time to time.

Changes may reflect new notification tools, email features, mobile app features, marketing preferences, security practices, legal requirements, privacy practices, or platform updates.

Your continued use of Playflick notification or communication features after changes become effective means you agree to the updated policy.

23. Contact Us

For notification questions, email preference issues, unsubscribe problems, suspicious email reports, fake notification reports, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

Veuillez noter que si vous avez moins de 18 ans, vous ne pourrez pas accéder à ce site.