Notification & Email Preferences Policy

Effective Date: 2026

Last Updated: 2026

This Notification & Email Preferences Policy explains how notifications, emails, account alerts, creator updates, subscription notices, security messages, billing messages, marketing emails, service notices, push notifications, platform announcements, and user preference controls may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Cookie Settings & Consent Preferences, Official Communications Policy, Account Recovery Policy, Payments & Billing Terms, Subscriptions Terms, Creator Monetisation Terms, Platform Availability & Service Changes Policy, and Watchlist, Favourites & Personalisation Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may send or display notifications and emails to help users manage accounts, discover content, receive creator updates, protect account security, understand billing, follow policy changes, and receive support information.

This policy explains:

What types of notifications Playflick may send
Which messages may be optional
Which messages may still be sent even if marketing is disabled
How users may manage preferences where controls are available
Why notifications may not always be delivered
How privacy and data retention may apply

3. Types of Notifications

Playflick notifications may include:

Email notifications
Website notifications
Account dashboard notices
Creator update alerts
Subscription and membership notices
Billing and payment notices
Security alerts
Policy update notices
Support replies
Mobile push notifications where available
Browser notifications where available
Marketing and promotional emails where permitted

4. Account and Service Notifications

Playflick may send important account and service notifications even if you opt out of marketing messages.

These may include notices about:

Account registration
Email verification
Password resets
Security alerts
Account recovery
Account restrictions, suspensions, or terminations
Policy updates
Privacy or cookie updates
Service changes
Support requests
Legal notices where required

5. Security Alerts

Security alerts help protect your account.

Playflick may send security alerts about:

New login activity
Password changes
Email address changes
Two-factor authentication changes where available
Account recovery requests
Suspicious account activity
Security holds
API token or developer access activity where relevant

You should review security alerts carefully and contact Playflick if you do not recognise the activity.

6. Billing, Payment, and Subscription Notices

Playflick may send billing, payment, and subscription notices where relevant.

These may include:

Payment confirmations
Receipts or invoices
Failed payment notices
Subscription renewal notices where available
Subscription cancellation notices
Refund updates
Chargeback or dispute notices
Wallet or credit notices
Creator payout notices
Tax information requests where required

Some billing notices may also be sent by third-party payment providers.

7. Creator and Channel Notifications

Playflick may allow users to receive notifications from creators, channels, films, livestreams, premieres, subscriptions, or followed accounts where features are available.

Creator notifications may include:

New video alerts
New short alerts
Premiere reminders
Livestream reminders
New trailer alerts
Membership benefit updates
Subscriber-only content alerts
Creator announcements where available

Playflick does not guarantee that every follower, subscriber, or viewer will receive every creator notification.

8. Watchlist, Favourites, and Recommendation Notifications

Playflick may send reminders or alerts connected to watchlists, favourites, saved content, recommendations, viewing history, or personalisation where available.

These may include:

Saved content reminders
New content from followed creators
Recommended videos or films
Continue watching reminders
Watchlist availability alerts
New release alerts
Content expiring or becoming unavailable where available

9. Marketing Communications

Playflick may send marketing communications where permitted.

Marketing communications may include:

Platform news
Feature announcements
Creator opportunities
Promotions
Partner offers where permitted
Surveys
Recommendations or highlights
Advertising opportunities

Users may be able to unsubscribe from marketing emails or manage marketing preferences where required or where Playflick provides such controls.

10. Notifications That May Still Be Sent After Opt-Out

Even if you opt out of marketing messages, Playflick may still send important non-marketing communications.

These may include:

Security alerts
Password reset emails
Account verification emails
Billing and payment notices
Subscription notices
Refund or chargeback notices
Legal or policy notices
Content moderation notices
Account suspension or termination notices
Support replies

11. Managing Email Preferences

Playflick may provide tools to manage email preferences where available.

These tools may allow users to:

Subscribe to certain emails
Unsubscribe from marketing emails
Manage creator notifications
Manage recommendation emails
Manage newsletter preferences
Update account email address
Change notification categories where available

Some preference changes may take time to take effect.

12. Managing Push and Browser Notifications

Where mobile app, browser, or device notifications are available, users may need to manage them through Playflick settings, browser settings, device settings, or operating system settings.

Push or browser notifications may be affected by:

Device permissions
Browser permissions
App settings
Operating system settings
Battery or background app restrictions
Network availability
Notification limits

13. Updating Your Contact Information

Users are responsible for keeping their account email address and contact information accurate and up to date.

If your email address is incorrect, unavailable, full, blocked, or no longer controlled by you, you may miss important account, billing, security, legal, or support messages.

If you believe your account email has been changed without permission, contact Playflick quickly.

14. Delivery Is Not Guaranteed

Playflick does not guarantee that every notification or email will be sent, received, opened, displayed, delivered on time, or free from error.

Delivery may be affected by:

Email provider filtering
Spam folders
Incorrect email address
Blocked senders
Device settings
Browser settings
App permissions
Network issues
Platform outages
Notification limits or technical failures

15. Spam, Abuse, and Notification Misuse

Users, creators, advertisers, and developers must not misuse Playflick notification or messaging systems.

Prohibited misuse includes:

Sending spam
Sending phishing links
Impersonating Playflick
Sending fake support notices
Sending scam promotions
Using notifications to harass or threaten users
Using automation to send abusive notifications
Using misleading titles or descriptions to trigger notification clicks

16. Fake Notification and Email Scams

Scammers may send fake emails or messages pretending to be from Playflick.

Be careful with emails or notifications that:

Ask for your password or login code
Ask for full payment card details
Use misspelled domain names
Threaten urgent suspension unless you click a link
Offer guaranteed verification, monetisation, followers, or revenue
Ask you to download suspicious files
Send fake refund, payout, or prize claim links

Playflick’s official contact page is: https://playflick.com/contact-us.

17. Notifications and Children

Notification features involving children or younger users may be limited, adjusted, or restricted for safety, privacy, legal compliance, age suitability, and parental guidance reasons.

Users under 18 should use Playflick with appropriate parent or guardian guidance.

18. Notifications and Account Restrictions

If an account is restricted, suspended, terminated, under review, or affected by security holds, Playflick may limit or disable certain notifications.

Account restrictions may affect:

Creator notifications
Marketing emails
Comment notifications
Membership notices
Livestream reminders
API or developer alerts
Monetisation and payout notifications

19. Data Used for Notifications

Playflick may use account information, preferences, watchlist activity, follows, subscriptions, purchases, viewing activity, device information, and platform activity to send relevant notifications where permitted.

Notification data may be used to:

Deliver account alerts
Send creator updates
Send billing notices
Send security alerts
Send support replies
Personalise recommendations
Measure notification performance
Prevent spam, fraud, and abuse

20. Privacy and Data Retention

Playflick may process and retain email preferences, notification settings, delivery records, unsubscribe records, security alert records, billing notice records, support communications, marketing consent records, and related technical logs.

These records may be retained for account management, legal compliance, consent management, security, billing, fraud prevention, support, moderation, analytics, and platform integrity.

More information is available in our Privacy Policy and Data Retention Policy.

21. Reports and Support

If you have notification issues, email preference problems, unsubscribe issues, suspicious emails, fake Playflick messages, or account alert concerns, contact Playflick.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
The type of notification or email involved
The date and time received or expected
A clear explanation of the issue
Any screenshots, headers, links, or error messages where useful and safe

22. Changes to This Policy

We may update this Notification & Email Preferences Policy from time to time.

Changes may reflect new notification tools, email preference controls, mobile app features, marketing settings, consent tools, security alerts, legal requirements, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

23. Contact Us

For notification questions, email preference issues, unsubscribe concerns, suspicious email reports, account alert questions, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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