Merchandise & Physical Goods Policy

Effective Date: 2026

Last Updated: 2026

This Merchandise & Physical Goods Policy explains the rules for creator merchandise, physical products, branded goods, external stores, product links, merch shelves, fulfilment, shipping, refunds, product claims, counterfeit goods, and related commerce activity connected to Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Community Guidelines, Content Policy, Advertising Policy, Sponsored Content & Affiliate Disclosure Policy, External Links Policy, Payments & Billing Terms, Refund Policy, Creator Marketplace & Services Policy, Trademark Policy, Copyright & Takedown Policy, Complaint Handling Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Commerce Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow creators, brands, businesses, studios, or users to promote merchandise or physical goods where features are available.

This policy helps protect users from:

• Misleading product claims
• Counterfeit goods
• Unsafe products
• Fake stores
• Hidden fees
• Shipping and fulfilment confusion
• Refund disputes
• Scams, phishing, and payment abuse
• Unauthorised use of intellectual property

3. Playflick Is Not the Seller Unless Stated

Unless Playflick clearly states otherwise in writing, merchandise or physical goods promoted by creators, brands, advertisers, sellers, or external stores are not sold, fulfilled, manufactured, shipped, guaranteed, endorsed, or administered by Playflick.

Sellers are responsible for product quality, product descriptions, pricing, fulfilment, shipping, taxes, customer service, returns, refunds, warranties, product safety, and legal compliance.

4. Merchandise Features May Not Always Be Available

Merch shelves, product links, creator stores, shopping integrations, product tags, affiliate links, external store links, and related commerce features may not be available to every user, creator, country, account, device, or product category.

Playflick may add, remove, restrict, redesign, suspend, or discontinue merchandise features at any time.

5. Accurate Product Information

Product listings, descriptions, videos, thumbnails, links, ads, posts, and promotional materials must be accurate and not misleading.

Sellers and creators should clearly explain:

• What the product is
• The seller or store responsible
• Price and currency
• Shipping costs where known
• Delivery estimates where known
• Return and refund terms
• Size, colour, material, or variant information where relevant
• Important limitations or conditions
• Whether links are affiliate or sponsored where disclosure is required

6. Prohibited Merchandise and Products

Users must not promote, sell, link to, or advertise prohibited goods or services through Playflick.

Prohibited or restricted products may include:

• Illegal goods or services
• Counterfeit goods
• Stolen goods
• Weapons or dangerous items
• Drugs or controlled substances
• Malware, hacking tools, or stolen accounts
• Pirated films, music, software, or games
• Non-consensual intimate material
• Products exploiting or sexualising minors
• Products promoting terrorism or violent extremism
• Products that violate sanctions, export controls, or applicable law

7. Counterfeit and Infringing Goods

Users must not sell or promote counterfeit, pirated, unauthorised, or infringing merchandise.

Infringing merchandise may include products that use without permission:

• Logos
• Film titles
• Character names
• Artwork
• Photos
• Music branding
• Creator names or likenesses
• Studio branding
• Sports or entertainment branding
• Playflick branding

Rights holders may report trademark, copyright, impersonation, or other rights concerns under the relevant policies.

8. Use of Playflick Branding

Users must not use Playflick’s name, logo, trademarks, design, screenshots, badges, or branding on merchandise without permission.

Users must not create merchandise that falsely suggests official Playflick approval, partnership, sponsorship, verification, certification, or endorsement.

9. Product Safety

Sellers and promoters are responsible for ensuring physical goods are safe, lawful, and suitable for sale in the relevant countries or regions.

Product safety concerns may include:

• Unsafe materials
• Product recalls
• Age-inappropriate products
• Choking hazards
• Electrical safety
• Mislabelled products
• Unsafe cosmetics or health products
• Missing safety warnings

Playflick may remove or restrict product promotions that appear unsafe, unlawful, misleading, or high-risk.

10. Health, Financial, or Legal Product Claims

Merchandise promotions must not make false, misleading, unsupported, or dangerous health, financial, legal, safety, or performance claims.

Sellers and creators must not promote products using:

• Fake medical claims
• Guaranteed income claims
• Unsupported safety claims
• Fake testimonials
• Misleading before-and-after claims
• Claims that exploit fear, urgency, or vulnerability
• Claims targeting children unfairly

11. Sponsored and Affiliate Merchandise

Sponsored products, affiliate links, gifted products, paid reviews, product placements, brand partnerships, and commission-based links must be clearly disclosed where required.

Clear disclosures may include:

• “Sponsored by [Brand].”
• “Paid promotion.”
• “Affiliate link.”
• “I may earn a commission.”
• “Product provided for review.”

More information is available in our Sponsored Content & Affiliate Disclosure Policy.

12. Pricing, Taxes, and Fees

Product promotions should not mislead users about pricing, taxes, shipping charges, customs fees, currency conversion, subscriptions, recurring payments, or additional costs.

Sellers are responsible for complying with pricing, tax, consumer protection, and disclosure rules that apply to their products and customers.

13. Shipping and Delivery

Sellers are responsible for shipping and delivery unless Playflick clearly states otherwise in writing.

Product promotions should not mislead users about:

• Delivery times
• Shipping costs
• Shipping countries
• Tracking availability
• Customs or import duties
• Lost or damaged packages
• Pre-orders or production delays

14. Returns and Refunds

Sellers are responsible for explaining return, exchange, cancellation, and refund rules for physical goods.

Refunds may depend on:

• The seller’s policy
• Product condition
• Delivery status
• Custom or personalised products
• Hygiene or safety restrictions
• Consumer protection laws
• Payment-provider rules
• Fraud or abuse concerns

Playflick may be unable to assist with refunds for purchases made through external stores or off-platform sellers.

15. External Stores and Links

Merchandise links may lead to external stores, platforms, payment providers, fulfilment providers, brand websites, or affiliate partners.

External links must not lead to:

• Phishing pages
• Malware downloads
• Fake stores
• Counterfeit goods
• Unsafe payment pages
• Illegal products
• Scam websites
• Websites that violate Playflick policies

Users should review external store terms, privacy policies, refund rules, and seller details before buying.

16. Children and Merchandise

Merchandise promotions involving children or young audiences must be handled carefully.

Sellers and creators must not:

• Pressure children to buy products
• Tell children to use a parent or guardian’s payment method without permission
• Promote unsafe or age-inappropriate products to children
• Use children in exploitative sales tactics
• Collect children’s personal information unlawfully
• Offer unsafe private contact as part of merchandise sales

Users under 18 should only purchase merchandise with permission from a parent or legal guardian.

17. Pre-Orders and Limited Drops

Pre-orders, limited drops, timed releases, exclusive items, or limited-edition merchandise must be described honestly.

Sellers should clearly explain:

• Expected production timeline
• Expected shipping date
• Whether the item is made-to-order
• Cancellation rules
• Refund rules
• Quantity limits where relevant
• What happens if production is delayed or cancelled

Fake scarcity, fake countdowns, or misleading “limited edition” claims are prohibited.

18. Reviews and Testimonials

Product reviews, testimonials, ratings, endorsements, and customer claims must be truthful and not misleading.

Users must not:

• Post fake product reviews
• Use fake testimonials
• Hide paid or gifted product relationships
• Manipulate ratings
• Use reviews to harass sellers or buyers
• Use reviews to promote scams or unsafe links

More information is available in our Review, Rating & Feedback Policy.

19. Product Disputes

Product disputes may involve quality, delivery, refunds, returns, counterfeit claims, misleading descriptions, missing items, damaged goods, or payment issues.

Users should contact the seller or store first where appropriate.

Playflick may review product-related reports where they involve Playflick policies, unsafe links, scams, counterfeit goods, misleading promotions, or policy violations.

20. Reports About Merchandise Abuse

Users may report fake stores, counterfeit merchandise, unsafe products, misleading product claims, scam links, hidden sponsorships, or prohibited goods.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• The product, content, profile, ad, or store link involved
• The seller, creator, brand, or account name
• A clear explanation of the issue
• Any screenshots, receipts, order details, or supporting evidence
• Whether the issue involves safety, counterfeit goods, fraud, or child-safety concerns

21. Enforcement

Playflick may take action where merchandise, physical goods, product links, stores, or related promotions violate this policy or other Playflick rules.

Enforcement may include:

• Removing product links
• Removing or restricting product promotions
• Rejecting or removing ads
• Removing misleading thumbnails, descriptions, or claims
• Restricting external links
• Restricting creator marketplace or commerce tools
• Disabling monetisation or advertising
• Restricting accounts, creators, sellers, or advertisers
• Suspending or terminating accounts
• Preserving records for legal, safety, fraud, payment, or moderation reasons

22. Appeals

If your merchandise link, product promotion, ad, marketplace listing, account, or feature access was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

• Your account email
• Your username, channel, brand, business, or seller name
• The affected product, promotion, ad, or link
• The decision you are appealing
• Why you believe the decision was incorrect
• Any supporting product, rights, safety, seller, or payment information

23. Privacy and Data Retention

Playflick may process and retain merchandise reports, product-link records, ad records, marketplace records, support messages, complaints, moderation decisions, appeal records, payment records where handled through Playflick, and enforcement records.

These records may be retained for safety, legal compliance, fraud prevention, payment disputes, advertising review, moderation, appeals, account security, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Merchandise & Physical Goods Policy from time to time.

Changes may reflect new commerce tools, product-link features, marketplace features, advertising rules, safety rules, legal requirements, consumer protection practices, fraud risks, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

25. Contact Us

For merchandise questions, product-link complaints, counterfeit goods reports, fake store concerns, advertising issues, appeals, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Commerce Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

26. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.