Invoice, Receipt & Tax Document Policy

Effective Date: 2026

Last Updated: 2026

This Invoice, Receipt & Tax Document Policy explains how invoices, receipts, billing statements, payment confirmations, refund receipts, tax documents, VAT or GST records, creator payout statements, advertiser invoices, transaction summaries, account statements, and related billing documents may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Payments & Billing Terms, Wallet & Credits Terms, Account Balance & Ledger Policy, Creator Payout Policy, Creator Revenue Share Policy, Tax Information Policy, Refund Policy, Paid Content Terms, Subscriptions Terms, Advertising Policy, and Privacy Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may provide invoices, receipts, billing records, payout records, tax documents, or transaction summaries where available and where required.

This policy explains:

When invoices or receipts may be issued
What information billing documents may contain
How users may request corrections
How refunds may affect invoices or receipts
How tax documents may be handled
Why some documents may be unavailable, delayed, or corrected later

3. Document Availability

Invoice, receipt, tax document, statement, payout summary, and billing-document features may not be available for every account, product, payment method, country, currency, transaction, or user type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue billing-document features at any time.

4. Types of Documents

Playflick may provide different types of billing or tax-related documents where available.

These may include:

Purchase receipts
Payment confirmations
Refund confirmations
Invoices
Billing statements
Wallet top-up records
Subscription billing records
Paid content receipts
Advertising invoices
Creator payout statements
Marketplace transaction records
Tax withholding statements where required
VAT, GST, or sales tax information where applicable

5. Receipts

Playflick may issue receipts or payment confirmations for eligible purchases, payments, subscriptions, paid content, wallet top-ups, advertising spend, creator services, or other transactions where available.

A receipt may include:

Transaction date
Transaction amount
Currency
Product or service name
Payment method summary
Order or transaction reference
Tax information where applicable
Account or billing email

6. Invoices

Playflick may provide invoices for certain business, advertising, subscription, paid content, marketplace, or account transactions where available and where required.

An invoice may include:

Invoice number
Invoice date
Billing period
Buyer or account details
Seller or platform details
Description of goods or services
Net amount
Tax amount where applicable
Total amount
Currency
Payment status

7. Advertiser Invoices

Advertisers may receive invoices, receipts, campaign spend records, billing summaries, or ad credit records where advertising tools are available.

Advertiser billing documents may include:

Campaign name or reference
Billing period
Ad spend
Credits used
Taxes where applicable
Payment method summary
Refunds or adjustments
Account or business details

Advertising reports and advertiser invoices may differ because of timing, invalid traffic adjustments, taxes, billing cycles, refunds, or payment-provider processing.

8. Creator Payout Statements

Creators may receive payout statements, earnings summaries, tax records, or payout confirmations where creator monetisation and payout features are available.

Creator payout documents may include:

Payout period
Gross earnings where available
Platform fees
Payment-provider fees
Refunds and chargebacks
Tax withholding where applicable
Currency conversion where applicable
Net payout amount
Payout method summary
Payout status

Estimated creator analytics may not match final payout statements.

9. Tax Information on Documents

Billing documents may include tax information where applicable.

Tax information may include:

VAT
GST
Sales tax
Withholding tax
Tax identification details where required
Billing country or region
Tax rate
Tax amount
Tax exemption information where accepted

Tax treatment may depend on user location, billing address, product type, payment method, business status, tax registration, and applicable law.

10. User Responsibility for Billing Details

Users, creators, advertisers, sellers, and businesses are responsible for keeping billing details accurate and up to date.

Billing details may include:

Legal name
Business name
Billing address
Country or region
Tax identification number
Email address
Payment method information
Business verification information where required

Incorrect billing information may affect invoices, tax treatment, receipts, payout records, and account statements.

11. Updating Billing Details

Users may be able to update billing details through account settings, billing settings, advertiser settings, creator payout settings, or support where available.

Updates may not always apply retroactively to previous invoices, receipts, tax documents, or billing statements.

Playflick may require verification before changing certain billing or tax details.

12. Correction Requests

Users may contact Playflick if they believe an invoice, receipt, tax document, payout statement, or billing record contains an error.

Correction requests may involve:

Incorrect billing name
Incorrect business details
Incorrect billing address
Incorrect tax number
Incorrect payment amount
Incorrect currency
Missing refund or adjustment
Duplicate invoice or receipt
Missing invoice or receipt

Playflick may review available records but does not guarantee that every document can be changed.

13. Refunds and Document Changes

Refunds, chargebacks, reversals, credits, or adjustments may affect invoices, receipts, statements, tax records, and creator payout records.

A refund may result in:

A refund receipt
A credit note where available
An adjusted invoice
An updated ledger entry
A reduced creator balance
A reduced advertiser balance
A tax adjustment where applicable

Refund timing and document updates may vary depending on the payment provider and platform systems.

14. Chargebacks and Payment Disputes

Chargebacks, payment disputes, failed payments, unauthorised payment claims, or payment-provider reversals may affect billing documents and ledger records.

Playflick may issue, correct, reverse, or annotate records where chargebacks or payment disputes occur.

Related creator earnings, advertiser balances, or wallet balances may also be adjusted.

15. Promotional Credits and Gift Cards

Purchases involving promotional credits, gift cards, vouchers, coupons, or wallet credits may be documented differently from normal cash payments.

Documents may show:

Cash amount paid
Promotional credit applied
Gift card balance used
Discount amount
Taxable amount where applicable
Remaining balance where available

Promotional credits may not always appear as refundable cash value.

16. Currency and Exchange Rates

Invoices, receipts, payouts, refunds, and statements may involve currency conversion.

The displayed amount may differ from the amount charged, refunded, or received because of:

Exchange rates
Bank fees
Payment-provider fees
Currency conversion timing
Tax calculation timing
Refund or chargeback timing

Playflick does not control fees charged by banks, card issuers, or payment providers.

17. Document Delivery

Playflick may deliver billing documents through account dashboards, email, billing pages, creator dashboards, advertiser dashboards, payment-provider portals, or support where available.

Delivery may be affected by:

Email settings
Spam filters
Incorrect email addresses
Account access issues
Payment-provider systems
Technical issues
Document generation delays

18. Document Access After Account Closure

If an account is deleted, suspended, terminated, or closed, access to invoices, receipts, payout statements, tax documents, or billing history may be limited or unavailable through the account dashboard.

Some records may still be retained by Playflick where required or permitted for tax, accounting, fraud prevention, payment disputes, legal compliance, or platform integrity.

19. Record Retention

Playflick may retain invoices, receipts, tax documents, payout statements, billing records, refund records, chargeback records, and ledger records for as long as needed.

Retention may be needed for:

Tax and accounting obligations
Payment disputes
Refunds and chargebacks
Creator payouts
Advertiser billing
Fraud prevention
Legal compliance
Audits
Platform integrity

20. No Tax Advice

Playflick does not provide tax, accounting, legal, or financial advice.

Invoices, receipts, statements, and tax documents provided by Playflick may help with records, but users, creators, advertisers, sellers, and businesses are responsible for understanding their own tax and accounting obligations.

If you are unsure how to treat a document for tax or accounting purposes, seek advice from a qualified professional.

21. Document Fraud and Misuse

Users must not misuse invoices, receipts, tax documents, payout statements, or billing records.

Prohibited conduct includes:

Altering documents fraudulently
Creating fake Playflick invoices or receipts
Submitting forged tax documents
Using another person’s billing documents without permission
Misrepresenting Playflick charges or payouts
Using documents for scams, phishing, or impersonation
Claiming false refunds or false tax treatment

22. Information to Include in a Document Request

If you contact Playflick about an invoice, receipt, statement, or tax document, include:

Your account email
Your username, channel, advertiser, business, or seller name if relevant
The transaction date or billing period
The amount and currency
The transaction, receipt, invoice, payout, or order reference if available
A clear explanation of what you need
Any supporting screenshots or payment-provider records where helpful

Do not send passwords, full payment card numbers, bank passwords, login codes, or unnecessary sensitive information.

23. Privacy and Data Retention

Playflick may process and retain invoices, receipts, billing records, payment records, refund records, chargeback records, payout statements, tax documents, support messages, correction requests, fraud signals, appeal records, and enforcement records.

These records may be retained for billing, tax, accounting, fraud prevention, payment disputes, legal compliance, support, audits, appeals, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

24. Changes to This Policy

We may update this Invoice, Receipt & Tax Document Policy from time to time.

Changes may reflect new billing tools, invoice systems, creator payout tools, advertiser billing tools, tax requirements, payment-provider rules, legal requirements, fraud controls, or platform updates.

Your continued use of Playflick billing, invoice, receipt, payout, or tax document features after changes become effective means you agree to the updated policy.

25. Contact Us

For invoice requests, receipt questions, tax document issues, billing statement corrections, creator payout documents, advertiser invoices, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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