Gift Cards, Promo Codes & Vouchers Policy.

Effective Date: 2026

Last Updated: 2026

This Gift Cards, Promo Codes & Vouchers Policy explains how gift cards, promo codes, discount codes, vouchers, coupons, promotional credits, referral codes, creator codes, campaign codes, trial codes, redemption codes, and similar promotional value tools may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Payments & Billing Terms, Wallet & Credits Terms, Paid Content Terms, Subscriptions Terms, Refund Policy, Promotions, Giveaways & Competitions Policy, Advertising Policy, Sponsored Content & Affiliate Disclosure Policy, Anti-Spam & Platform Manipulation Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may offer or allow gift cards, promo codes, vouchers, coupons, promotional credits, or similar offers where available.

This policy explains:

• How codes and vouchers may be used
• What restrictions may apply
• How expiry dates and redemption limits may work
• When promotional value may be refused, removed, or cancelled
• How refunds may be handled
• What code misuse is prohibited

3. No Guaranteed Availability

Gift cards, promo codes, vouchers, coupons, referral codes, promotional credits, discounts, and similar offers may not be available to every user, creator, country, account, payment method, currency, device, or product type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue promotional code features at any time.

4. Types of Promotional Value

Where available, Playflick promotional value may include:

• Gift cards
• Promo codes
• Discount codes
• Coupons
• Vouchers
• Trial codes
• Referral codes
• Creator codes
• Ad credits
• Wallet credits
• Subscription discounts
• Paid content discounts
• Event or screening discounts where available

5. Redemption

Promo codes, vouchers, gift cards, or credits may need to be redeemed through a Playflick account, checkout page, wallet page, subscription flow, creator tool, advertiser dashboard, or other approved method.

Redemption may depend on:

• Account status
• Country or region
• Payment method
• Currency
• Product or service type
• Code expiry date
• Minimum spend requirements
• Eligibility rules
• Fraud or abuse checks

6. Code Restrictions

Promo codes, vouchers, discounts, and gift cards may be subject to restrictions.

Restrictions may include:

• One use per account
• One use per household
• One use per payment method
• Limited countries or regions
• Limited currencies
• Limited products or services
• Minimum purchase amount
• Maximum discount value
• Expiry date
• Non-transferability
• Not combinable with other offers

7. Expiry Dates

Promo codes, vouchers, coupons, trials, credits, and similar offers may expire.

Users are responsible for checking expiry dates and any time limits before using a code or voucher.

Expired promotional value may be refused, removed, or become unavailable unless Playflick is required by law to honour it.

8. Promotional Credits

Promotional credits may be different from paid wallet balances or cash value.

Promotional credits may:

• Expire
• Be limited to certain purchases
• Be non-refundable
• Be non-transferable
• Be removed if an account is suspended or terminated
• Be revoked if obtained through fraud or misuse
• Have no cash redemption value unless required by law

9. Gift Cards

If Playflick offers gift cards, gift card use may be subject to additional terms shown at purchase or redemption.

Gift card terms may include:

• Supported countries
• Supported currencies
• Eligible products or services
• Balance rules
• Expiry rules where lawful
• Lost or stolen card rules
• Refund restrictions
• Fraud prevention checks

Users should keep gift card codes secure. Playflick may not be able to replace lost, stolen, disclosed, or misused codes.

10. Trial Codes and Free Trials

Trial codes or free trial offers may be available for certain paid features, subscriptions, memberships, creator tools, advertiser tools, or platform features.

Trial offers may require a payment method and may convert to a paid subscription unless cancelled before the trial ends, where stated in the offer terms.

Users should review trial length, renewal terms, cancellation options, and charges before redeeming a trial code.

11. Referral Codes

Playflick may offer referral codes where available.

Referral codes must not be used for spam, fake accounts, fake engagement, self-referrals, misleading promotions, paid sign-up schemes, or platform manipulation.

Playflick may refuse, reverse, or remove referral rewards connected to suspicious, invalid, fraudulent, or abusive activity.

12. Creator Codes

Playflick may allow creator codes or creator-linked discounts where available.

Creator codes must be promoted honestly and must not mislead users about:

• The discount amount
• The creator’s relationship with Playflick
• Whether the creator receives commission
• Whether the code is sponsored or affiliate-based
• Eligibility restrictions
• Expiry dates
• Renewal or subscription terms

Sponsored or affiliate creator codes must be disclosed where required.

13. Ad Credits and Business Credits

Playflick may offer ad credits, campaign credits, business credits, or promotional advertising value where available.

Advertising credits may be subject to:

• Advertiser eligibility
• Campaign approval
• Ad policy compliance
• Minimum spend requirements
• Expiry dates
• Country or currency limits
• Fraud checks
• Non-transferability

Advertising credits may not be redeemable for cash unless required by law.

14. No Cash Redemption

Unless Playflick clearly states otherwise or applicable law requires otherwise, promo codes, vouchers, coupons, promotional credits, trial codes, and similar offers have no cash value and cannot be exchanged for cash.

Promotional value may not be transferable, refundable, resold, or used outside the permitted purpose.

15. Refunds

Refunds involving promo codes, vouchers, gift cards, or promotional credits may be handled differently from normal cash payments.

Refunds may depend on:

• The type of promotional value used
• Whether a cash payment was also made
• Whether the purchase was consumed or accessed
• The refund policy for the product or service
• Payment-provider rules
• Fraud or abuse concerns
• Applicable law

Promotional value may be returned as credit, refused, partially restored, or handled according to the offer terms and applicable refund rules.

16. Lost, Stolen, or Shared Codes

Users are responsible for keeping gift cards, promo codes, vouchers, and redemption codes secure.

Playflick may not replace or refund codes that are:

• Lost
• Stolen
• Shared publicly
• Redeemed by someone else
• Sent to the wrong person
• Purchased from unauthorised sellers
• Obtained through scams or phishing

17. Unauthorised Resale

Users must not resell, trade, broker, transfer, or commercially distribute gift cards, promo codes, vouchers, coupons, referral codes, or promotional credits unless Playflick expressly permits it.

Codes purchased or obtained from unauthorised third parties may be invalid, stolen, already redeemed, fraudulent, or unsafe.

18. Code Abuse and Fraud

Users must not misuse codes, vouchers, credits, or gift cards.

Prohibited conduct includes:

• Using fake accounts to redeem multiple codes
• Using stolen payment methods to buy gift cards
• Using bots to redeem codes
• Guessing or generating codes
• Exploiting checkout bugs
• Using codes for money laundering or payment abuse
• Reselling codes without permission
• Using referral codes for self-referral or fake sign-ups
• Sharing codes obtained through phishing or scams

19. Scams Involving Gift Cards or Codes

Scammers may use fake Playflick gift cards, fake promo codes, fake prize codes, fake refunds, or fake support messages to trick users.

Warning signs may include:

• Someone asking you to pay using gift cards
• Fake Playflick code generators
• Websites promising unlimited free codes
• Messages asking for your code to “verify” your account
• Fake giveaways requiring passwords or login codes
• Codes sold at suspicious discounts by unknown sellers
• Fake refund messages asking for payment first

Playflick will not ask for your password or one-time login code to redeem a promotion.

20. Children and Promotional Codes

Promotional offers must not exploit children or young users.

Users and creators must not:

• Pressure children to buy gift cards or redeem codes
• Tell children to use a parent or guardian’s payment method without permission
• Use codes to encourage unsafe private contact
• Use fake giveaways to collect children’s personal information
• Use promotions to manipulate children into purchases or subscriptions

Users under 18 should only redeem paid gift cards, vouchers, or promotional offers with permission from a parent or legal guardian.

21. Account Suspension or Termination

If an account is restricted, suspended, terminated, deleted, or involved in suspected fraud or abuse, Playflick may restrict, cancel, remove, withhold, or refuse promotional value connected to that account.

Promotional value connected to serious abuse, fraud, illegal activity, payment abuse, or policy violations may be permanently removed where permitted.

22. Reports About Code Abuse

Users may report fake codes, stolen gift cards, suspicious promotions, referral abuse, creator code misuse, scam vouchers, or unauthorised resale.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• The code type involved, without sharing sensitive code details publicly
• The account, creator, seller, or website involved
• A clear explanation of the issue
• Any screenshots, receipts, links, or payment records
• Whether fraud, phishing, unauthorised resale, or child-safety concerns are involved

23. Enforcement

Playflick may take action where gift cards, promo codes, vouchers, coupons, referral codes, or promotional credits are misused.

Enforcement may include:

• Refusing code redemption
• Removing promotional credits
• Cancelling suspicious gift cards
• Reversing discounts or rewards
• Restricting accounts or payment methods
• Disabling referral or creator code access
• Withholding or reversing creator or advertiser benefits
• Suspending or terminating accounts
• Preserving records for fraud, legal, payment, safety, or moderation reasons

24. Appeals

If your code, voucher, gift card, credit, account, or promotional feature was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

• Your account email
• The type of code, voucher, gift card, or credit involved
• The purchase or redemption date, if known
• The decision you are appealing
• Why you believe the decision was incorrect
• Any receipts, screenshots, payment records, or supporting context

Do not send full gift card codes, passwords, login codes, or full payment card numbers through insecure channels.

25. Privacy and Data Retention

Playflick may process and retain code redemption records, gift card records, voucher records, promotional credit records, payment records, refund records, fraud signals, referral records, support messages, reports, appeals, and enforcement records.

These records may be retained for billing, tax, accounting, fraud prevention, payment disputes, support, moderation, legal compliance, appeals, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

26. Changes to This Policy

We may update this Gift Cards, Promo Codes & Vouchers Policy from time to time.

Changes may reflect new gift card tools, promotional offers, referral programmes, creator codes, payment-provider rules, fraud risks, tax requirements, legal requirements, or platform updates.

Your continued use of Playflick promotional code features after changes become effective means you agree to the updated policy.

27. Contact Us

For gift card questions, promo code issues, voucher problems, suspicious code reports, refund questions, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

28. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.