Fraud Prevention & Risk Review Policy

Effective Date: 2026

Last Updated: 2026

This Fraud Prevention & Risk Review Policy explains how fraud prevention, risk reviews, suspicious activity checks, identity risk, payment risk, account abuse, seller risk, creator risk, advertiser risk, wallet risk, payout risk, chargeback risk, and platform integrity reviews may work on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Privacy Policy, Payments & Billing Terms, Account Balance & Ledger Policy, Chargeback & Payment Dispute Policy, Creator Payout Policy, Creator Verification Policy, Anti-Spam & Platform Manipulation Policy, Security Policy & Responsible Disclosure, Sanctions & Restricted Countries Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Risk and Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick uses fraud prevention and risk review processes to help protect users, creators, viewers, advertisers, sellers, rights holders, payment providers, and the platform.

This policy explains:

Why Playflick may review accounts, payments, payouts, content, or activity
What types of fraud and abuse may be reviewed
Why holds, restrictions, or additional checks may apply
How suspicious activity may affect access to features
How users may contact Playflick about a risk review

3. Fraud Prevention Reviews

Playflick may review activity that appears suspicious, fraudulent, abusive, manipulated, unsafe, unlawful, or inconsistent with normal platform use.

Reviews may involve:

Account activity
Payment activity
Wallet activity
Creator payout activity
Advertising activity
Marketplace or storefront activity
Gift card or promo code activity
Referral activity
Upload activity
Login and security activity
Reports from users, payment providers, or third parties

4. Activity That May Trigger Review

Risk review may be triggered by activity such as:

Unusual login patterns
Repeated failed payments
High refund or chargeback rates
Large or unusual wallet top-ups
Suspicious payout changes
Multiple accounts using similar details
Use of stolen or suspicious payment methods
Fake engagement or bot activity
Suspicious referral or promo code use
Unusual advertiser spending patterns
Reports of scams, phishing, or impersonation
Attempted evasion of sanctions or restricted-country rules

5. Account Risk Reviews

Playflick may review accounts where account behaviour suggests fraud, abuse, evasion, compromise, impersonation, or platform risk.

Account risk reviews may consider:

Account creation history
Login history
Device and browser signals
IP and network signals
Email verification status
Identity or business verification status
Payment and payout records
Prior enforcement history
Linked accounts or related activity
User reports or third-party reports

6. Payment Risk Reviews

Playflick may review payments, purchases, subscriptions, wallet top-ups, advertising charges, marketplace purchases, supporter payments, or paid content transactions for fraud and risk.

Payment risk reviews may consider:

Payment method validity
Bank or card issuer responses
Payment-provider risk signals
Chargeback history
Refund history
Transaction amount
Transaction frequency
Country or currency mismatch
Unusual device or login activity
Suspicious purchase patterns

7. Payout Risk Reviews

Playflick may review creator, seller, advertiser, or business payouts before releasing funds.

Payout risk reviews may involve:

Identity verification
Business verification
Tax information checks
Bank or payout method checks
Sanctions screening
Fraud review
Chargeback risk review
Refund risk review
Rights or ownership disputes
Policy compliance review

Payouts may be delayed, held, adjusted, reversed, or refused where risk concerns exist.

8. Wallet, Credits, and Promo Risk

Playflick may review wallet balances, gift cards, promo codes, vouchers, referral credits, account credits, and promotional value for misuse or fraud.

Risk concerns may include:

Stolen gift cards
Unauthorised code resale
Code guessing or code generation
Multiple fake accounts redeeming codes
Suspicious wallet top-ups
Chargebacks after credits are spent
Referral abuse
Promotional credit misuse

9. Creator and Seller Risk

Creators, sellers, marketplace users, storefront operators, and paid content providers may be reviewed for fraud, payment abuse, rights abuse, delivery abuse, or misleading activity.

Creator or seller risk may include:

Misleading paid content
Fake services or products
Failure to deliver purchased items
Counterfeit or infringing goods
Suspicious payout patterns
High refund or chargeback rates
Fake reviews or fake engagement
Use of stolen content or unauthorised rights

10. Advertiser Risk

Playflick may review advertiser accounts, campaigns, billing activity, ad credits, business details, landing pages, and payment methods for fraud and risk.

Advertiser risk may include:

Misleading ads
Unsafe landing pages
Phishing or malware links
Suspicious ad spend
Failed payments or chargebacks
Fake business information
Attempts to evade ad review
Promotion of prohibited goods or services

11. Fake Identity and Misrepresentation

Users must not provide false, misleading, forged, stolen, or unauthorised identity, business, tax, payment, or payout information.

Prohibited identity misuse includes:

Using another person’s identity without permission
Using fake documents
Using stolen business details
Misrepresenting company ownership
Providing false tax information
Using payment methods without permission
Creating accounts to evade enforcement
Impersonating Playflick, creators, brands, or businesses

12. Account Compromise and Security Risk

If Playflick detects or suspects account compromise, unauthorised access, stolen credentials, suspicious login activity, or unusual account changes, Playflick may take protective action.

Protective action may include:

Requiring password reset
Requiring email verification
Requiring additional identity checks
Restricting payments or payouts
Restricting account settings changes
Temporarily limiting uploads, comments, messages, or purchases
Notifying the account holder where appropriate

13. Holds and Delays

Playflick may place holds or delays on payments, payouts, balances, wallet credits, creator earnings, advertiser credits, marketplace funds, paid content revenue, or account features during risk review.

Holds may remain until Playflick completes checks or receives required information.

Holds may be extended where risk, legal, payment-provider, sanctions, chargeback, refund, security, or policy concerns remain unresolved.

14. Information Requests

During a risk review, Playflick may request additional information.

Requested information may include:

Identity verification details
Business verification details
Tax information
Proof of payment authorisation
Proof of content rights
Proof of product or service delivery
Explanation of unusual account activity
Updated payout or billing details

Failure to provide requested information may result in continued restrictions, refused payments, withheld payouts, or account action.

15. Automated and Manual Review

Playflick may use automated systems, manual review, third-party provider checks, user reports, payment-provider signals, security tools, and other risk controls to detect and review suspicious activity.

Automated systems may make mistakes. Users may contact Playflick if they believe a review or restriction was applied incorrectly.

16. Third-Party Risk Providers

Playflick may work with third-party providers for payment processing, fraud detection, identity verification, sanctions screening, security monitoring, analytics, advertising review, and platform integrity.

These providers may apply their own rules, checks, limitations, privacy practices, and risk assessments.

17. Restricted Countries and Sanctions

Playflick may restrict accounts, payments, payouts, advertising, creator tools, marketplace features, or access where sanctions, restricted-country rules, export controls, payment-provider rules, or legal requirements apply.

Users must not attempt to bypass such restrictions using false information, VPNs, proxies, fake documents, third-party accounts, or unauthorised payment methods.

18. Fraudulent or Invalid Activity

Fraudulent or invalid activity is prohibited.

Examples include:

Stolen payment methods
Fake purchases
Fake subscriptions
Fake refunds or chargebacks
Fake engagement
Fake accounts
Fake identity documents
Money laundering or attempted money laundering
Using Playflick to move funds deceptively
Manipulating creator or advertiser payments

19. Balance Adjustments and Reversals

If Playflick identifies fraud, invalid activity, payment reversals, overpayments, incorrect credits, or suspicious transactions, Playflick may adjust balances.

Adjustments may include:

Removing wallet credits
Removing promotional credits
Reducing creator earnings
Reducing seller balances
Reducing advertiser balances
Reversing payouts where permitted
Creating or increasing negative balances
Offsetting amounts against future earnings or credits

20. Risk Review Outcomes

A risk review may result in different outcomes depending on the facts and available information.

Outcomes may include:

No action
Request for more information
Temporary account hold
Payment or payout hold
Balance adjustment
Feature restriction
Content, ad, or listing removal
Refund, reversal, or cancellation
Account suspension or termination
Reporting or cooperation with appropriate authorities where required or appropriate

21. User Responsibility

Users are responsible for keeping account, payment, payout, tax, business, and contact information accurate and secure.

Users should:

Use only authorised payment methods
Keep login credentials secure
Use accurate identity and business information
Respond to legitimate Playflick support requests
Review billing and balance records
Report unauthorised activity promptly
Avoid suspicious offers, scams, or off-platform payment requests

22. No Disclosure of Detection Methods

To protect users and platform integrity, Playflick may not disclose all fraud detection methods, risk rules, review signals, thresholds, provider tools, or investigation details.

This helps prevent bad actors from bypassing fraud prevention systems.

23. Reports About Fraud or Risk

Users may report suspected fraud, scams, payment abuse, fake accounts, impersonation, suspicious storefronts, fake services, fake ads, referral abuse, or account compromise.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The account, content, listing, payment, ad, or transaction involved
A clear explanation of the issue
Any screenshots, receipts, links, messages, or supporting evidence
Whether payment abuse, account compromise, phishing, or child-safety concerns are involved

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

24. Enforcement

Playflick may take action where fraud, risk, suspicious activity, or platform abuse is identified or reasonably suspected.

Enforcement may include:

Requesting verification or additional information
Restricting payments or payouts
Restricting wallet, credits, or gift cards
Restricting purchases, subscriptions, or paid content access
Restricting creator, seller, marketplace, or advertiser features
Removing content, ads, listings, or links
Withholding, reversing, or adjusting balances
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, or moderation reasons

25. Appeals

If your account, payment, payout, balance, wallet, credit, ad, listing, content, or feature access was restricted after a risk review and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
The affected account, payment, payout, balance, content, listing, ad, or feature
The decision you are appealing
Why you believe the decision was incorrect
Any supporting verification, payment, rights, delivery, or account-security information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

26. Privacy and Data Retention

Playflick may process and retain fraud signals, risk review records, payment records, payout records, wallet records, verification records, device and browser signals, IP and network signals, account records, support messages, reports, appeals, enforcement records, and third-party provider responses.

These records may be retained for fraud prevention, payment disputes, security, legal compliance, audits, moderation, appeals, account protection, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

27. Changes to This Policy

We may update this Fraud Prevention & Risk Review Policy from time to time.

Changes may reflect new fraud risks, payment-provider rules, wallet features, creator payout tools, advertiser tools, marketplace features, verification tools, security practices, legal requirements, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

28. Contact Us

For fraud reports, risk review questions, payment holds, payout holds, account security concerns, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Risk and Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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