Direct Messages & Private Communications Policy

Effective Date: 2026

Last Updated: 2026

This Direct Messages & Private Communications Policy explains the rules for direct messages, private messages, inbox features, creator messages, business enquiries, collaboration messages, support-style messages, marketplace messages, event messages, casting messages, private group messages, and related private communication features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Community Guidelines, Content Policy, Online Safety Policy, Child Safety Policy, Anti-Spam & Platform Manipulation Policy, Creator Marketplace & Services Policy, Talent, Casting & Audition Safety Policy, External Links Policy, Privacy Policy, and Account Suspension & Termination Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Safety & Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may offer private communication features to help users communicate, collaborate, ask questions, discuss creative projects, manage business enquiries, or support platform activity.

This policy explains:

What private communication features may include
What conduct is prohibited in private messages
How spam, scams, harassment, and unsafe contact may be handled
How child-safety rules apply to private messages
How messages may be reported, reviewed, restricted, or retained

3. Messaging Features May Not Always Be Available

Direct messages, private messages, inbox features, creator messages, marketplace messages, business enquiries, message requests, attachments, group messages, and related communication tools may not be available to every account, creator, business, country, device, or user type.

Playflick may add, remove, restrict, redesign, suspend, or discontinue messaging features at any time.

4. Respectful Communication

Users must communicate respectfully and lawfully when using Playflick private communication features.

Users must not use private messages to:

Harass, threaten, or abuse others
Send hate speech
Send sexual harassment
Send scams, phishing links, or malware
Pressure users into payments, purchases, or private contact
Impersonate Playflick staff, creators, brands, or businesses
Send illegal, exploitative, or unsafe content
Evade moderation or account restrictions

5. No Expectation of Complete Privacy From Safety Review

Private communication features are private between users in ordinary use, but they are not exempt from Playflick policies, safety systems, legal obligations, fraud prevention, or abuse reporting.

Playflick may review messages, attachments, links, metadata, or reports where needed for safety, security, legal compliance, fraud prevention, moderation, appeals, or platform integrity.

6. Spam and Unwanted Messages

Users must not send spam or unwanted messages.

Prohibited messaging activity includes:

Mass unsolicited messages
Repeated unwanted contact
Automated messages without permission
Promotional spam
Referral spam
Fake giveaway messages
Repeated sales messages to users who did not request them
Using multiple accounts to continue unwanted contact

7. Scams, Phishing, and Malware

Users must not use private messages to run scams, phishing schemes, malware attacks, fake support activity, fake verification offers, fake account recovery services, fake casting calls, fake sponsorships, or fake payment requests.

Prohibited messages may include:

Fake Playflick support messages
Fake login or verification links
Malware or suspicious file attachments
Fake refund messages
Fake prize or giveaway messages
Messages asking for passwords or one-time login codes
Messages asking for full payment card numbers
Messages offering guaranteed followers, views, monetisation, or verification

8. Harassment and Threats

Private messages must not be used to harass, intimidate, threaten, shame, blackmail, stalk, or target another person.

Prohibited conduct includes:

Threats of violence
Threats to reveal private information
Sexual harassment
Repeated unwanted messages
Coordinated harassment
Doxxing
Blackmail or extortion
Abusive messages aimed at children or vulnerable users

9. Child Safety in Private Messages

Private messages must not be used to exploit, groom, manipulate, sexualise, endanger, or privately contact children in unsafe ways.

Users must not:

Request sexual, nude, intimate, or suggestive images from minors
Send sexual messages to minors
Ask children to hide communications from parents or guardians
Arrange unsafe private meetings with minors
Collect children’s private information unlawfully
Pressure children to send money, gifts, photos, videos, or personal details
Use casting, auditions, fan contact, mentoring, or collaboration as a cover for unsafe contact

Serious child-safety concerns may result in immediate account action, evidence preservation, and reporting where appropriate or required.

10. Sexual Content and Intimate Images

Users must not use private messages to send non-consensual sexual content, intimate images, sexual threats, sexual blackmail, or exploitative sexual material.

Prohibited activity includes:

Sending intimate images without consent
Requesting intimate images from minors
Threatening to share intimate images
Sharing non-consensual intimate content
Using messages for sexual extortion
Using private messages to advertise sexual services where prohibited

11. Business, Creator, and Collaboration Messages

Users may use messaging features for legitimate creator, business, marketplace, event, sponsorship, casting, or collaboration enquiries where available.

Business and collaboration messages must be honest and must not:

Misrepresent identity or authority
Offer fake sponsorships
Offer fake casting or audition opportunities
Use deceptive payment requests
Request unpaid work deceptively
Use false urgency or threats
Ask users to bypass Playflick policies or payment protections

12. Attachments and Files

Playflick may allow attachments, links, images, videos, documents, or files in messages where available.

Users must not send:

Malware, viruses, spyware, or harmful files
Phishing documents or fake login links
Pirated films, software, music, or games
Stolen identity documents or personal data
Non-consensual intimate images
Child exploitation material
Files intended to bypass Playflick rules or security

13. External Links in Messages

External links shared through private messages must be safe, lawful, and not misleading.

External links must not lead to:

Fake Playflick login pages
Phishing pages
Malware downloads
Scam stores
Unsafe payment pages
Illegal streaming or piracy sites
Fake support or account recovery pages
Websites that violate Playflick policies

14. Payment Requests in Messages

Users should be careful with payment requests sent through private messages.

Users must not use private messages for:

Payment scams
Fake invoices
Fake refunds
Fake gift card requests
Fake sponsorship fees
Fake casting fees
Unauthorised off-platform payment pressure
Money laundering, fraud, or payment abuse

Payments made outside Playflick may not be protected by Playflick payment, refund, or dispute processes.

15. Message Requests, Blocking, and Controls

Playflick may provide message requests, blocking, filtering, privacy settings, reporting, inbox controls, or notification settings where available.

Users may be able to:

Block accounts
Report messages
Delete or archive conversations
Limit who can message them
Mute message notifications
Filter message requests
Restrict business or creator enquiries

Playflick does not guarantee that every unwanted message will be prevented before it is received.

16. Deleted Messages

Deleting a message or conversation from your view may not delete all copies, logs, reports, backups, moderation records, recipient copies, or legally retained records.

Messages may be retained where needed for safety, legal compliance, fraud prevention, security, payment disputes, moderation, appeals, account recovery, or platform integrity.

17. Reports About Private Messages

Users may report private messages that involve harassment, threats, scams, phishing, malware, child-safety concerns, impersonation, spam, payment abuse, or other policy violations.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The account or user involved
The message, conversation, link, or attachment involved
A clear explanation of the issue
Any screenshots, timestamps, links, or supporting evidence
Whether the issue involves immediate danger, child safety, fraud, phishing, or account compromise

If someone is in immediate danger, contact emergency services or local law enforcement first.

18. Message Review and Enforcement

Playflick may review and act on private communications where appropriate under this policy, other Playflick policies, legal requirements, safety needs, fraud prevention, or platform integrity.

Enforcement may include:

Removing messages or attachments
Blocking unsafe links
Restricting messaging features
Restricting comments, uploads, or account features
Restricting marketplace, casting, or business tools
Restricting payment or payout features
Suspending or terminating accounts
Preserving records for legal, safety, fraud, payment, or moderation reasons

19. Appeals

If your message, messaging feature, account, marketplace feature, business feature, or related access was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your username, channel name, business name, or profile URL
The message or messaging decision you are appealing
Why you believe the decision was incorrect
Any supporting context, screenshots, safety information, or account-security information

Do not send passwords, full payment card numbers, bank passwords, or one-time login codes.

20. Privacy and Data Retention

Playflick may process and retain messages, message metadata, attachments, link records, reports, complaints, moderation records, safety records, fraud signals, support messages, appeal records, and enforcement records.

These records may be retained for account operation, safety, fraud prevention, security, legal compliance, moderation, account recovery, appeals, audits, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

21. Changes to This Policy

We may update this Direct Messages & Private Communications Policy from time to time.

Changes may reflect new messaging features, inbox controls, safety tools, marketplace tools, creator tools, child-safety practices, fraud risks, legal requirements, or platform updates.

Your continued use of Playflick messaging or private communication features after changes become effective means you agree to the updated policy.

22. Contact Us

For message safety concerns, harassment reports, spam reports, phishing reports, private communication issues, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Safety & Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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