Digital Downloads & File Delivery Policy

Effective Date: 2026

Last Updated: 2026

This Digital Downloads & File Delivery Policy explains the rules for digital downloads, downloadable files, file delivery links, digital products, creator resources, templates, posters, scripts, subtitles, audio files, project files, bonus content, paid downloads, free downloads, and related file delivery features connected to Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Paid Content Terms, Payments & Billing Terms, Refund Policy, Creator Storefront Policy, Creator Marketplace & Services Policy, Content Licensing & Distribution Policy, Copyright & Takedown Policy, External Links Policy, Security Policy & Responsible Disclosure, and Platform Availability & Service Changes Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Download Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may allow creators, sellers, studios, businesses, or users to offer downloadable digital files where features are available.

This policy helps protect users from:

• Unsafe downloads
• Malware or suspicious files
• Misleading digital products
• Broken or corrupted files
• Copyright-infringing downloads
• Fake access links
• Hidden licence restrictions
• Refund and delivery disputes

3. Download Features May Not Always Be Available

Digital download, file delivery, bonus content, creator resource, paid download, and related features may not be available to every creator, seller, account, country, device, file type, or payment method.

Playflick may add, remove, restrict, redesign, suspend, or discontinue download features at any time.

4. Playflick Is Not the Seller Unless Stated

Unless Playflick clearly states otherwise in writing, digital files offered by creators, sellers, brands, studios, or external stores are provided by those creators, sellers, brands, studios, or stores, not by Playflick.

Sellers are responsible for file accuracy, file safety, rights, licences, delivery, support, refunds, taxes, and legal compliance.

5. Types of Digital Downloads

Where allowed, digital downloads may include:

• Bonus videos
• Posters and artwork
• Scripts or screenplays
• Subtitles or caption files
• Creator templates
• Editing presets
• Sound effects
• Music files where properly licensed
• Production documents
• Educational resources
• Digital magazines or guides
• Project files where allowed

6. Accurate File Descriptions

Download listings, storefront items, product cards, descriptions, videos, thumbnails, and promotional materials must accurately describe the digital file.

Sellers should clearly state:

• What the file contains
• File format
• Approximate file size where useful
• Compatibility requirements
• Licence terms
• Whether commercial use is allowed
• Whether refunds are limited after download
• Whether the file is delivered by Playflick or an external provider

7. Rights and Licensing

Sellers must have the rights needed to offer digital downloads.

Digital files must not include unauthorised:

• Films or videos
• Music or sound recordings
• Images or artwork
• Fonts or templates
• Software or plugins
• Scripts or written works
• Personal data
• Voice or likeness material
• Third-party brand assets

Sellers should clearly explain what buyers may and may not do with downloaded files.

8. Prohibited Downloads

Users must not offer, sell, link to, upload, or deliver prohibited digital files through Playflick.

Prohibited downloads include:

• Malware, viruses, spyware, ransomware, or harmful code
• Phishing kits or credential-theft tools
• Hacking tools intended for abuse
• Stolen accounts, passwords, keys, or tokens
• Pirated films, music, games, or software
• Non-consensual intimate material
• Child sexual abuse material or child exploitation content
• Stolen personal data
• Counterfeit documents
• Files designed to evade Playflick policies

9. Malware and Security

Digital downloads must not contain malware, harmful scripts, suspicious executables, hidden trackers, credential theft tools, or unsafe payloads.

Playflick may scan, block, remove, restrict, or review files and links for security reasons.

Users should be cautious before downloading, opening, installing, or running files from any creator, seller, or external link.

10. External File Delivery Links

Digital downloads may sometimes be delivered through external storage, external stores, file hosts, payment providers, creator websites, or third-party platforms.

External download links must not lead to:

• Malware downloads
• Phishing pages
• Fake Playflick login pages
• Fake payment pages
• Piracy sites
• Unsafe file hosts
• Illegal content
• Websites that violate Playflick policies

11. File Delivery and Access

Sellers should make reasonable efforts to deliver purchased or promised files as described.

File delivery may be affected by:

• Payment status
• Account status
• File availability
• Download limits
• Expiry dates
• Storage provider issues
• Security review
• Regional restrictions
• Technical issues

12. Download Limits and Expiry

Digital downloads may be subject to limits.

Limits may include:

• Download expiry dates
• Maximum number of downloads
• Account-only access
• Device limits
• Regional limits
• File-size limits
• Paid access verification
• Security or fraud limits

Sellers should disclose important limits before purchase where applicable.

13. Corrupted, Missing, or Incorrect Files

If a purchased digital file is missing, corrupted, incomplete, inaccessible, or significantly different from the description, users may contact the seller or Playflick where Playflick tools are involved.

Useful information may include:

• Account email
• Order or payment reference
• Product or download name
• Download link or URL
• Error message
• Device and browser details
• Clear explanation of the problem

14. Refunds

Digital downloads may have limited refund availability, especially after a file has been accessed, downloaded, used, copied, or delivered.

Refund eligibility may depend on:

• Whether the file was downloaded
• Whether the file was defective or misleading
• Whether the seller delivered the correct file
• Whether access failed for technical reasons
• Payment-provider rules
• Fraud or abuse concerns
• Applicable law
• Playflick’s Refund Policy

15. Buyer Responsibility

Buyers should review digital download details carefully before purchasing or downloading.

Buyers are responsible for checking:

• File format compatibility
• Licence restrictions
• Commercial-use rights
• Software requirements
• Device storage
• Download expiry limits
• Refund terms
• External store terms where applicable

16. Seller Responsibility

Sellers offering digital downloads are responsible for:

• Providing accurate files
• Ensuring files are safe
• Ensuring they have rights to sell or share the files
• Explaining licence terms
• Responding to reasonable support questions
• Correcting broken or incorrect file links where appropriate
• Complying with consumer protection and digital content laws that apply to them

17. Children and Digital Downloads

Digital download offers must not exploit children or young users.

Sellers must not:

• Pressure children to buy downloads
• Tell children to use a parent or guardian’s payment method without permission
• Offer age-inappropriate downloads to children
• Collect children’s personal information unlawfully
• Offer downloads involving child exploitation
• Use downloads to encourage unsafe private contact

Users under 18 should only purchase downloads with permission from a parent or legal guardian.

18. Digital Download Reviews

Reviews, ratings, testimonials, or feedback for digital downloads must be honest and must follow our Review, Rating & Feedback Policy.

Users must not post fake download reviews, hide sponsored relationships, or manipulate ratings.

19. Reports About Download Abuse

Users may report unsafe downloads, malware, broken paid downloads, piracy, fake files, misleading digital products, or suspicious external file links.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• The download, product, storefront, content, or link involved
• The creator, seller, or account name
• A clear explanation of the issue
• Any screenshots, receipts, order details, or error messages
• Whether the issue involves malware, piracy, fraud, or child-safety concerns

20. Enforcement

Playflick may take action where digital downloads, file delivery links, digital products, or related commerce activity violate this policy or other Playflick rules.

Enforcement may include:

• Removing download links
• Removing digital products
• Restricting storefront or marketplace features
• Blocking unsafe files or domains
• Issuing refunds or credits where appropriate
• Withholding or reversing earnings
• Restricting monetisation or paid features
• Restricting accounts, creators, sellers, or advertisers
• Suspending or terminating accounts
• Preserving records for legal, safety, fraud, payment, or moderation reasons

21. Appeals

If your digital download, file link, storefront item, payment, account, or feature access was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

• Your account email
• Your username, channel, brand, business, or seller name
• The affected file, download, product, link, or feature
• The decision you are appealing
• Why you believe the decision was incorrect
• Any supporting file, rights, seller, safety, or payment information

22. Privacy and Data Retention

Playflick may process and retain digital download records, file delivery records, payment records, support messages, reports, complaints, moderation decisions, appeal records, security signals, and enforcement records.

These records may be retained for safety, legal compliance, fraud prevention, payment disputes, security, moderation, appeals, account protection, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

23. Changes to This Policy

We may update this Digital Downloads & File Delivery Policy from time to time.

Changes may reflect new download tools, storefront features, marketplace tools, payment rules, security practices, file scanning practices, legal requirements, fraud risks, or platform updates.

Your continued use of Playflick digital download features after changes become effective means you agree to the updated policy.

24. Contact Us

For download issues, file delivery problems, unsafe file reports, refund questions, appeal requests, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Download Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

25. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.