Review, Rating & Feedback Policy

Effective Date: 2026

Last Updated: 2026

This Review, Rating & Feedback Policy explains the rules for reviews, ratings, star ratings, likes, dislikes, comments used as reviews, viewer feedback, creator feedback, film reviews, paid content reviews, creator ratings, platform feedback, reports, testimonials, and similar feedback features on Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Terms of Service, Community Guidelines, Content Policy, Anti-Spam & Platform Manipulation Policy, Advertising Policy, Sponsored Content & Affiliate Disclosure Policy, Creator Monetisation Terms, Paid Content Terms, Complaint Handling Policy, Moderation Policy, Appeals Policy, and Privacy Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Reviews, ratings, and feedback help viewers discover content, help creators improve their work, and help Playflick understand user experience.

This policy helps protect review and rating systems from:

Fake reviews
Paid or undisclosed reviews
Review bombing
Harassment disguised as feedback
Spam ratings
Manipulated likes, dislikes, or ratings
Misleading testimonials
Creator or advertiser review abuse

3. Honest Reviews and Ratings

Reviews, ratings, and feedback should be honest, relevant, and based on genuine experience where applicable.

Users should not submit ratings or reviews that are false, misleading, abusive, spammy, manipulated, or designed mainly to harm or artificially boost another user, creator, business, advertiser, or piece of content.

4. Review and Rating Features

Playflick may offer different feedback features where available.

These may include:

Star ratings
Likes or dislikes
Written reviews
Comments
Creator feedback
Film ratings
Paid content feedback
Watchlist feedback
Report forms
Platform surveys
Support feedback

Playflick may add, remove, hide, limit, redesign, or change feedback features at any time.

5. Prohibited Review Activity

Users must not misuse review, rating, or feedback systems.

Prohibited activity includes:

Posting fake reviews
Buying or selling reviews
Using bots to rate content
Creating multiple accounts to rate content repeatedly
Coordinating review bombing
Posting reviews for content you have not watched where this is misleading
Posting reviews mainly to harass, threaten, or abuse someone
Posting reviews containing scams, phishing, malware, or unsafe links
Using reviews to impersonate another person or brand
Using reviews to manipulate search, rankings, recommendations, or monetisation

6. Fake Reviews and Fake Ratings

Fake reviews and fake ratings are not allowed.

Fake review activity may include:

Reviewing your own content from another account without disclosure
Asking friends, staff, or paid workers to post false praise
Posting negative reviews of competitors using fake accounts
Using bots or automation to create ratings
Offering rewards for positive reviews without disclosure
Threatening creators or businesses with negative reviews unless they provide something
Posting reviews that falsely claim a purchase, rental, subscription, or viewing experience

7. Paid, Sponsored, or Incentivised Reviews

Paid, sponsored, gifted, affiliate, or incentivised reviews must be clearly disclosed where required.

This may include reviews where the reviewer received:

Money
Free access
Free products
Discounts
Affiliate commission
Creator perks
Advertising benefits
Any other material benefit

Reviews must not mislead users about independence, sponsorship, payment, or the reviewer’s relationship with the creator, brand, advertiser, or content owner.

8. Creator Review Manipulation

Creators must not manipulate reviews, ratings, likes, dislikes, or feedback.

Creators must not:

Buy fake positive reviews
Use fake accounts to rate their own content
Pressure users to leave only positive reviews
Offer hidden rewards for positive reviews
Threaten users who leave negative reviews
Coordinate attacks on competing creators
Use giveaways to require fake reviews or fake ratings
Misrepresent review scores in advertising or metadata

9. Review Bombing

Review bombing means coordinated or artificial rating activity designed to harm, punish, pressure, or manipulate content, creators, brands, films, or accounts.

Playflick may limit, remove, discount, or investigate reviews and ratings where review bombing is suspected.

Review bombing signals may include:

Large unusual spikes in ratings
Coordinated off-platform campaigns
Repeated identical comments
New accounts created mainly to rate one item
Ratings unrelated to the actual content
Harassment or threats connected to rating activity

10. Harassment and Abusive Reviews

Reviews and feedback must follow Playflick’s Community Guidelines.

Reviews must not include:

Threats
Targeted harassment
Hate speech
Sexual harassment
Private personal information
Defamatory or knowingly false claims
Abuse aimed at children or vulnerable people
Encouragement of self-harm, violence, or illegal activity

Critical reviews are allowed, but abuse, threats, and harassment are not.

11. Spoilers

Reviews may include spoilers, especially for films, series, episodes, trailers, or story-based content.

Where spoiler tools or warnings are available, users should use them respectfully.

Playflick may hide, label, or reduce visibility of reviews that intentionally spoil content in a misleading, harassing, or abusive way.

12. Reviews of Paid Content

Reviews of paid videos, rentals, subscriptions, memberships, or premium content should be honest and based on genuine experience where applicable.

Users must not:

Falsely claim they paid for content they did not buy
Use reviews to demand refunds unfairly
Post fake negative reviews to harm a creator’s revenue
Post fake positive reviews to increase sales
Use reviews to reveal paid content unlawfully
Share pirated links, download links, or private access links in reviews

13. Reviews and Advertising

Advertisers, brands, creators, and businesses must not use fake or misleading reviews in ads, promoted content, landing pages, sponsored videos, or affiliate campaigns.

Advertising that includes reviews, ratings, testimonials, or endorsements must be truthful, supportable, and properly disclosed where required.

Playflick may reject or remove ads that use fake reviews, fake ratings, fake testimonials, or misleading endorsement claims.

14. Platform Feedback

Users may provide feedback about Playflick features, policies, support, technical issues, accessibility, safety, payments, search, recommendations, or user experience.

By submitting platform feedback, you understand that Playflick may review, use, analyse, summarise, or act on feedback to improve the platform, without owing compensation unless separately agreed.

Feedback should not include passwords, full card numbers, private security codes, or unnecessary sensitive information.

15. Review Visibility

Playflick does not guarantee that every review, rating, like, dislike, or feedback item will be displayed, counted, ranked, recommended, or shown publicly.

Review visibility may be affected by:

Privacy settings
Moderation
Spam detection
Fake engagement signals
Account status
Content status
Policy violations
Technical issues
Ranking or recommendation systems

16. Review Removal or Restriction

Playflick may remove, hide, restrict, label, discount, or reduce the impact of reviews or ratings that violate this policy or other Playflick rules.

Reviews or ratings may be restricted if they are:

Fake
Spam
Abusive
Harassing
Manipulated
Paid without disclosure
Generated by bots
Connected to review bombing
Designed to manipulate monetisation, search, or recommendations
Containing scams, unsafe links, or personal information

17. Disputes About Reviews

Creators, businesses, advertisers, or users may contact Playflick if they believe a review or rating violates Playflick policies.

Playflick may review the complaint, but Playflick does not guarantee removal of negative, critical, unpopular, or unfavourable reviews that do not violate policy.

Playflick may refuse requests that attempt to suppress lawful criticism, commentary, review, parody, or honest opinion.

18. Reporting Review Abuse

If you believe a review, rating, feedback item, or rating pattern is fake, abusive, manipulated, misleading, or unsafe, contact Playflick.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

The content, profile, film, ad, or review URL
The username or channel involved, if known
A clear explanation of the issue
Any screenshots, timestamps, or supporting evidence
Whether the issue involves harassment, threats, scams, or fake engagement

19. Review Data and Analytics

Playflick may use review, rating, like, dislike, watch, engagement, and feedback signals to operate, improve, protect, and personalise the platform.

These signals may affect:

Search
Recommendations
Trending where available
Creator analytics
Content quality signals
Spam detection
Safety review
Advertising suitability
Paid content quality review

Playflick does not guarantee that ratings or reviews will have any specific effect on ranking, reach, monetisation, or revenue.

20. Enforcement

Playflick may take action where reviews, ratings, or feedback violate this policy or other Playflick rules.

Enforcement may include:

Removing reviews or ratings
Discounting manipulated ratings
Restricting review or comment features
Restricting likes, dislikes, or rating features
Reducing visibility
Removing misleading testimonials from ads
Disabling monetisation where review manipulation affects revenue
Restricting accounts, creators, advertisers, or developers
Suspending or terminating accounts
Preserving records for safety, fraud, moderation, payment, or legal reasons

21. Appeals

If your review, rating, content, account, monetisation, or ad was restricted and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your username or channel name
The affected review, rating, content, ad, or account URL
The decision you are appealing
Why you believe the decision was incorrect
Any supporting context or evidence

22. Privacy and Data Retention

Playflick may process and retain reviews, ratings, likes, dislikes, feedback, reports, moderation decisions, appeal records, spam signals, fake engagement signals, support messages, and enforcement records.

These records may be retained for platform operation, safety, fraud prevention, moderation, analytics, legal compliance, appeals, creator protection, advertising integrity, and platform integrity.

More information is available in our Privacy Policy, Data Retention Policy, and Evidence Preservation Policy.

23. Changes to This Policy

We may update this Review, Rating & Feedback Policy from time to time.

Changes may reflect new review tools, rating features, creator tools, anti-spam systems, advertising rules, paid content features, legal requirements, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

24. Contact Us

For review disputes, fake rating reports, feedback concerns, appeal requests, creator review issues, advertising testimonial concerns, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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