Official Communications Policy

Effective Date: 2026

Last Updated: 2026

This Official Communications Policy explains how Playflick™ Media .ltd may contact users, creators, advertisers, businesses, developers, rights holders, parents, guardians, and other parties about accounts, content, payments, safety, legal matters, security, support, policies, and platform updates on Playflick.com.

This policy should be read together with our Terms of Service, Privacy Policy, Security Policy & Responsible Disclosure, Account Recovery Policy, Account Suspension & Termination Policy, Payments & Billing Terms, Creator Payout Policy, Law Enforcement Request Policy, Copyright & Takedown Policy, External Links Policy, and Support page.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Official Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may contact users for important service, account, legal, payment, safety, and support reasons. This policy helps users understand which communications may be official and how to avoid fake messages, phishing, impersonation, scams, and fraudulent support attempts.

3. Types of Official Communications

Playflick may send or display official communications about:

• Account registration
• Email verification
• Password reset requests
• Security alerts
• Account recovery
• Login or session activity
• Policy updates
• Terms, privacy, or cookie updates
• Content moderation decisions
• Copyright or trademark notices
• Appeals
• Payments, invoices, refunds, or chargebacks
• Subscriptions and renewals
• Creator monetisation and payouts
• Advertising campaigns
• Technical support
• Service changes or maintenance
• Legal or safety matters

4. Communication Channels

Playflick may communicate through different channels depending on the issue and available features.

These channels may include:

• Email
• Website notices
• Account dashboard messages
• Admin panel notices where applicable
• Support replies
• Billing or payment provider messages
• Security alerts
• Mobile app notifications where available
• Legal notices where required

5. Official Email Address

Playflick’s main official contact email is:

hello@playflick.com

Playflick may also use other official domain-based email addresses in the future, but users should be cautious of messages claiming to be from Playflick that come from unrelated, misspelled, or suspicious domains.

6. Playflick Will Not Ask for Certain Information

Playflick will not ask users to send the following through comments, public posts, suspicious links, unofficial social media messages, or unknown third-party websites:

• Your password
• Your one-time login code
• Your full payment card number
• Your bank password
• Your private wallet seed phrase
• Your full identity documents unless specifically required through a secure verification process
• Your account recovery codes through public messages
• Your private security answers through public comments

If someone asks for this information while claiming to represent Playflick, treat it as suspicious and contact Playflick directly.

7. Fake Support and Impersonation

Users must not create fake Playflick support, admin, legal, billing, copyright, security, verification, or moderation accounts.

Fake support activity may include:

• Pretending to be Playflick staff
• Using names such as “Playflick Support” without authorisation
• Using Playflick logos or branding to mislead users
• Sending fake suspension, copyright, or verification notices
• Asking users for passwords or payment details
• Sending fake refund or payout links
• Directing users to phishing pages
• Charging users for fake account recovery or verification

8. Phishing and Suspicious Links

Users should be careful with links in emails, comments, private messages, social media messages, advertisements, or third-party websites.

Warning signs may include:

• Misspelled domain names
• Urgent threats to suspend your account unless you click a link
• Requests for passwords or login codes
• Fake copyright strike removal links
• Fake monetisation approval links
• Fake creator payout forms
• Fake refund or wallet credit pages
• Attachments or downloads you were not expecting
• Messages offering guaranteed verification, views, revenue, or followers

If in doubt, do not click the link. Visit Playflick directly or contact us through the official contact page.

9. Account and Security Alerts

Playflick may send account or security alerts where available.

These may include alerts about:

• Password changes
• Email changes
• New login activity
• Suspicious account activity
• Two-factor authentication changes where available
• Account recovery attempts
• Security holds
• API token or developer access changes

If you receive an alert for activity you do not recognise, secure your account and contact Playflick.

10. Policy and Legal Notices

Playflick may send or display notices about changes to terms, policies, privacy practices, cookie practices, creator tools, payment terms, advertising rules, developer terms, or legal requirements.

Notices may be provided by email, website notice, account dashboard notice, policy page update, or another reasonable method.

Continued use of Playflick after policy changes become effective may mean you accept or acknowledge the updated terms where stated in the relevant policy.

11. Moderation and Enforcement Notices

Playflick may send notices about content removals, age restrictions, reduced visibility, demonetisation, livestream restrictions, comment restrictions, account warnings, suspensions, or terminations.

Notices may include:

• The general reason for the action
• The affected content or account feature
• Whether appeal is available
• How to contact Playflick

Playflick may limit details where needed to protect users, children, privacy, security, investigations, legal obligations, or platform integrity.

12. Payment, Billing, and Payout Communications

Playflick may send communications about payments, subscriptions, refunds, wallet credits, creator payouts, advertising spend, invoices, receipts, chargebacks, or tax information.

Billing communications may include:

• Payment confirmations
• Subscription renewal notices where available
• Refund updates
• Chargeback notices
• Failed payment notices
• Creator payout updates
• Tax information requests
• Advertising billing notices

Playflick may also use third-party payment providers, and those providers may send their own official payment notices.

13. Copyright and Rights Communications

Playflick may contact users, creators, or rights holders about copyright, trademark, impersonation, privacy, or other rights-related complaints.

Rights communications may involve:

• Copyright takedown notices
• Counter-notices where applicable
• Repeat infringer actions
• Trademark complaints
• Impersonation complaints
• Privacy complaints
• Requests for supporting evidence

Users must not send fake copyright, trademark, or legal notices.

14. Marketing Communications

Playflick may send marketing communications where permitted, such as product updates, creator opportunities, platform news, promotions, or feature announcements.

Users may be able to unsubscribe or manage marketing preferences where required by law or where Playflick provides those controls.

Important service, security, legal, billing, or account communications may still be sent even if you opt out of marketing messages.

15. Social Media Communications

Playflick may operate official social media accounts where available.

Users should be careful when receiving messages from social media accounts claiming to represent Playflick. Fake accounts may try to offer support, verification, refunds, monetisation, sponsorships, or account recovery.

For important account, billing, safety, legal, or privacy matters, use Playflick’s official contact page or official email.

16. No Guaranteed Response Through Unofficial Channels

Playflick may not respond to support requests sent through unofficial channels, unrelated social media accounts, public comments, third-party forums, or messages sent to people who are not authorised Playflick representatives.

For support, contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

17. User Responsibility

Users are responsible for keeping their contact information up to date and checking official Playflick communications.

You should:

• Keep your account email current
• Check important account notices
• Keep your email account secure
• Review security alerts quickly
• Be careful with suspicious links
• Report fake Playflick communications
• Never share passwords or one-time codes

18. Reports About Fake Communications

If you receive a suspicious message claiming to be from Playflick, please report it.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

• The suspicious email address, username, account, or link
• A screenshot of the message where safe
• The date and time received
• Whether you clicked any links or entered any information
• Any related Playflick account or content URL

Do not forward malicious attachments unless Playflick specifically asks you to do so safely.

19. Enforcement

Playflick may take action against users or accounts that misuse Playflick communications, impersonate Playflick, send fake notices, create phishing pages, or mislead users.

Enforcement may include:

• Removing fake messages, comments, profiles, or links
• Blocking unsafe links or domains
• Restricting usernames, handles, or profile branding
• Suspending or terminating accounts
• Restricting ads, monetisation, or API access
• Preserving evidence
• Reporting serious fraud, phishing, or security issues where appropriate

20. Privacy and Data Retention

Playflick may process and retain communications, support messages, notices, security alerts, billing messages, legal notices, moderation notices, phishing reports, and related records.

These records may be retained for account support, security, fraud prevention, legal compliance, moderation, billing, rights disputes, account recovery, and platform integrity.

More information is available in our Privacy Policy and Data Retention Policy.

21. Changes to This Policy

We may update this Official Communications Policy from time to time.

Changes may reflect new support tools, notification features, legal requirements, security practices, fraud risks, payment systems, creator tools, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

22. Contact Us

For official communication questions, suspicious message reports, fake support reports, phishing concerns, account notices, billing messages, legal notices, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Official Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

23. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.