Account Suspension & Termination Policy

Effective Date: 2026

Last Updated: 2026

This Account Suspension & Termination Policy explains when Playflick™ Media .ltd may restrict, suspend, disable, terminate, remove, or permanently close user accounts, creator accounts, business accounts, advertiser accounts, developer accounts, channels, monetisation features, paid features, or access to Playflick.com.

This policy should be read together with our Terms of Service, Community Guidelines, Content Policy, Moderation Policy, Content Moderation Standards, Appeals Policy, Account Recovery Policy, Anti-Spam & Platform Manipulation Policy, Creator Monetisation Terms, Creator Payout Policy, Payments & Billing Terms, Child Safety Policy, Online Safety Policy, Copyright & Takedown Policy, Repeat Infringer Policy, Security Policy & Responsible Disclosure, and Data Retention Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Purpose of This Policy

Playflick may restrict or terminate accounts to protect users, creators, children, advertisers, rights holders, payment systems, platform security, and the wider Playflick community.

This policy explains:

Why accounts may be restricted, suspended, or terminated
What types of restrictions may apply
How serious or repeated violations may affect accounts
How account suspension may affect paid content, monetisation, payouts, subscriptions, and data
How users may appeal certain decisions

3. Account Restrictions

Playflick may restrict an account without fully suspending or terminating it.

Restrictions may include:

Upload restrictions
Comment restrictions
Livestreaming restrictions
Messaging restrictions where available
Profile or channel editing restrictions
Search or recommendation visibility limits
Age-restricted access limits
Advertising restrictions
Paid content restrictions
Monetisation restrictions
Payout holds
API or developer access restrictions
Login or security restrictions

4. Temporary Suspension

Playflick may temporarily suspend an account while reviewing suspected violations, security issues, account ownership disputes, payment issues, fraud concerns, copyright complaints, or safety risks.

Temporary suspension may limit access to:

Your account
Your channel
Your uploaded content
Your comments
Your livestreaming access
Your paid content
Your subscriptions
Your wallet or credits
Your creator dashboard
Your advertising dashboard
Your API tools

5. Permanent Termination

Playflick may permanently terminate an account where violations are serious, repeated, unlawful, harmful, fraudulent, unsafe, or create unacceptable risk to users, Playflick, rights holders, advertisers, payment systems, children, or the public.

Termination may result in loss of access to:

Your account
Your username or handle
Your channel
Your uploaded videos
Your comments and community activity
Your subscriptions
Your paid content purchases
Your wallet credits
Your creator monetisation tools
Your creator balance or payouts where restricted by policy
Your advertising campaigns
Your API or developer tools

6. Reasons for Account Action

Playflick may restrict, suspend, or terminate accounts for reasons including:

Violating the Terms of Service
Violating Community Guidelines or Content Policy
Uploading illegal, harmful, or prohibited content
Child-safety violations
Harassment, threats, hate speech, or targeted abuse
Copyright infringement or repeat infringement
Trademark misuse or impersonation
Scams, phishing, malware, or fraud
Fake engagement, bots, spam, or platform manipulation
Invalid traffic affecting ads or monetisation
Payment fraud, refund abuse, or chargeback abuse
Unauthorised account access or security abuse
Attempting to evade enforcement
Legal, regulatory, sanctions, or safety requirements

7. Serious Violations

Serious violations may result in immediate suspension or termination without prior warning.

Serious violations may include:

Child sexual abuse material
Child grooming or exploitation
Sexual content involving minors
Non-consensual intimate content
Credible threats of violence
Terrorist or violent extremist content
Malware, phishing, credential theft, or account takeover
Fraud, scams, or serious payment abuse
Large-scale copyright piracy
Attempts to evade previous account termination
Conduct that creates serious legal, safety, or security risk

8. Repeat Violations

Repeated violations may lead to stronger account action, even if each individual violation is not severe on its own.

Repeat violations may include repeated:

Policy violations
Copyright complaints
Spam or fake engagement
Misleading metadata
Unsafe external links
Harassment or abusive comments
Livestream violations
Advertising violations
Paid content violations
Refund or payment abuse

Playflick may use strikes, warnings, enforcement history, account history, or other signals to assess repeat behaviour.

9. Enforcement Evasion

You must not try to evade Playflick enforcement.

Enforcement evasion may include:

Creating a new account after suspension or termination
Using another person’s account to continue banned activity
Moving prohibited content to another account
Changing usernames to hide violations
Using VPNs, proxies, bots, or automation to bypass restrictions
Re-uploading removed content
Directing users to external sites to continue prohibited activity
Using developer tools or APIs to bypass account restrictions

Enforcement evasion may lead to additional account removals and permanent restrictions.

10. Account Compromise and Security Holds

If Playflick believes an account may be compromised, hacked, stolen, or accessed without permission, we may apply temporary restrictions or security holds.

Security holds may affect:

Login access
Password changes
Email changes
Uploads
Livestreaming
Comments
Payments
Wallet activity
Advertising campaigns
Creator payouts
API tokens

More information is available in our Account Recovery Policy and Security Policy & Responsible Disclosure.

11. Copyright and Repeat Infringer Actions

Playflick may restrict, suspend, or terminate accounts involved in copyright infringement or repeat infringement.

Account action may occur where:

Valid copyright notices are received
Repeated infringing uploads occur
Paid content uses material without rights
Livestreams contain unauthorised protected material
An account is used mainly for piracy or illegal distribution
The user attempts to evade copyright enforcement

More information is available in our Copyright & Takedown Policy and Repeat Infringer Policy.

12. Paid Features, Purchases, and Subscriptions

Account suspension or termination may affect access to paid features, subscriptions, rentals, wallet credits, paid videos, memberships, ad credits, or other purchases.

Depending on the circumstances, Playflick may:

Cancel or restrict subscriptions
Restrict access to paid videos or rentals
Restrict wallet credits
Cancel or pause advertising campaigns
Review refunds or credits under the Refund Policy
Restrict future purchases
Preserve payment records for legal or fraud-prevention reasons

Suspension or termination caused by user violations may limit refund eligibility.

13. Creator Monetisation and Payouts

Account suspension or termination may affect creator monetisation, revenue share, paid content earnings, subscriptions, wallet balances, ad revenue, and payouts.

Playflick may:

Disable monetisation
Withhold pending earnings
Reverse invalid earnings
Apply payment holds
Deduct refunds, chargebacks, or invalid traffic adjustments
Require verification, tax, or rights information
Refuse payouts linked to fraud, invalid traffic, illegal activity, or policy violations

More information is available in our Creator Monetisation Terms, Creator Revenue Share Policy, Ad Revenue Share Policy, and Creator Payout Policy.

14. Advertiser Accounts

Playflick may restrict, suspend, or terminate advertiser accounts for policy violations, payment issues, unsafe landing pages, misleading ads, prohibited products, invalid traffic, fraud, or abuse.

Account action may affect:

Active campaigns
Ad credits
Billing access
Campaign reporting
Future ad approval
Refund eligibility

15. Developer and API Accounts

Playflick may restrict, suspend, or terminate developer accounts, API keys, tokens, apps, webhooks, or integrations for abuse, scraping, privacy violations, security risks, rate-limit evasion, or platform misuse.

More information is available in our API & Developer Terms and API Rate Limits & Fair Use Policy.

16. Business and Brand Accounts

Business, brand, studio, agency, organisation, or official accounts may be restricted, suspended, or terminated for impersonation, unauthorised representation, trademark misuse, fake support activity, scams, payment abuse, rights disputes, or account ownership disputes.

More information is available in our Business & Brand Accounts Policy, Trademark Policy, Impersonation Policy, and Account Recovery Policy.

17. Notice of Account Action

Where appropriate, Playflick may notify users about account restrictions, suspensions, or terminations.

Notices may include:

The general reason for the action
The affected account, content, or feature
Whether appeal is available
Any steps needed to restore access where possible

Playflick may limit notice where required for security, child safety, fraud prevention, legal compliance, investigation integrity, or protection of other users.

18. Appeals

If your account was restricted, suspended, or terminated and you believe Playflick made a mistake, you may request a review under our Appeals Policy where available.

Contact:

Email: hello@playflick.com

Please include:

Your account email
Your username or channel name
The decision you are appealing
Why you believe the decision was incorrect
Any supporting evidence, permissions, licences, identity information, payment records, or context

Submitting an appeal does not guarantee reinstatement.

19. Accounts That May Not Be Reinstated

Some accounts may not be reinstated, especially where the violation is serious, repeated, unlawful, harmful, fraudulent, or creates ongoing risk.

Playflick may refuse reinstatement for accounts connected to:

Child exploitation or grooming
Non-consensual intimate content
Threats of violence
Terrorism or violent extremism
Malware, phishing, or account takeover
Serious fraud or payment abuse
Repeated copyright infringement
Enforcement evasion
Legal or sanctions restrictions

20. Data After Suspension or Termination

After suspension or termination, Playflick may retain certain records where necessary for legal compliance, safety, fraud prevention, security, accounting, tax, payment disputes, rights disputes, moderation, appeals, or platform integrity.

Retained records may include:

Account identifiers
Moderation history
Reports and appeals
Payment records
Payout records
Copyright notices
Security logs
Fraud or invalid traffic signals
Communications with Playflick

More information is available in our Privacy Policy and Data Retention Policy.

21. Deleted or Terminated Account Content

Content connected to a terminated account may be removed, restricted, preserved, or made unavailable depending on the circumstances.

Playflick may preserve certain content or records where needed for:

Legal compliance
Child-safety reports
Law enforcement requests
Copyright disputes
Fraud investigations
Payment disputes
Appeals
Security investigations

22. No Obligation to Host Accounts Forever

Playflick is not required to host, support, preserve, restore, or provide access to any account forever.

Playflick may remove or restrict accounts where required by policy, law, safety, security, platform integrity, business needs, technical limitations, or account inactivity rules.

23. Changes to This Policy

We may update this Account Suspension & Termination Policy from time to time.

Changes may reflect new platform features, safety rules, enforcement processes, appeal processes, monetisation rules, payment rules, legal requirements, security practices, or platform updates.

Your continued use of Playflick after changes become effective means you agree to the updated policy.

24. Contact Us

For account suspension questions, termination appeals, account restriction issues, security holds, monetisation restrictions, or policy enquiries, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Account Support Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

Please note that if you are under 18, you won't be able to access this site.