Wallet & Credits Terms

Effective Date: 2026

Last Updated: 2026

These Wallet & Credits Terms explain how wallet balances, platform credits, advertising credits, creator balances, promotional credits, refunds as credits, and similar digital balances may work on Playflick.com, operated by Playflick™ Media .ltd.

These terms should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, Payments & Billing Terms, Paid Content Terms, Creator Monetisation Terms, Advertising Policy, Subscriptions Terms, and Account Deletion & Data Removal Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. What Are Wallet Balances and Credits?

Playflick may offer digital wallet balances, platform credits, ad credits, promotional credits, creator balances, subscription credits, refund credits, or other internal balances.

These balances may be used for certain Playflick features, such as:

Buying paid videos
Renting videos
Paying for creator subscriptions or memberships
Running advertising campaigns
Promoting content
Using Pro or premium features
Paying for eligible digital services on Playflick
Receiving creator earnings where available

Available wallet and credit features may vary by account type, location, payment method, platform configuration, and Playflick feature availability.

3. Credits Are Not Cash

Unless Playflick expressly states otherwise in writing, wallet credits and platform credits:

Are not cash
Are not legal tender
Are not a bank account
Are not a deposit account
Do not earn interest
Are not protected by financial compensation schemes
May only be used for eligible Playflick services
May be non-transferable
May be restricted, reversed, removed, or adjusted under these terms

Wallet credits do not create ownership of Playflick, creator content, paid videos, subscriptions, advertising inventory, or other platform assets.

4. Adding Funds or Credits

Where available, users may be able to add funds or credits to a Playflick wallet using supported payment methods.

You are responsible for checking:

The amount being added
The currency
Any applicable taxes or fees
The payment method
The account receiving the credits
Any restrictions or expiry terms shown at purchase

Playflick may refuse, delay, reverse, or cancel wallet top-ups where payment fails, fraud is suspected, a chargeback occurs, the payment provider rejects the transaction, or the transaction breaches Playflick policies.

5. Promotional Credits

Playflick may offer promotional credits, bonus credits, trial credits, referral credits, campaign credits, goodwill credits, or other free credits.

Promotional credits may:

Be limited to specific features
Have an expiry date
Be non-refundable
Be non-transferable
Be limited to one account, one campaign, or one user
Be withdrawn if abused, obtained fraudulently, or used in breach of Playflick policies
Be subject to additional promotional terms

Playflick may change, cancel, or withdraw promotional credits at any time where permitted by law.

6. Advertising Credits

Advertising credits may be used only for eligible advertising or promoted content features on Playflick.

Advertising credits may be subject to:

Campaign approval
Ad review
Advertising Policy compliance
Minimum spend requirements
Budget limits
Expiry dates
Invalid traffic adjustments
Fraud checks
Payment-provider rules

Advertising credits do not guarantee ad approval, delivery, impressions, clicks, views, conversions, results, sales, subscribers, revenue, or campaign performance.

7. Creator Balances and Earnings

Playflick may show creator earnings, pending balances, available balances, estimated revenue, or payout balances where creator monetisation is available.

Creator balances may be affected by:

Ad revenue calculations
Paid content sales
Subscription revenue
Refunds
Chargebacks
Payment-provider fees
Platform fees or commissions
Taxes or withholding where applicable
Invalid traffic
Fake engagement
Copyright claims
Policy violations
Fraud reviews
Minimum payout thresholds
Payout provider restrictions

Estimated balances are not guaranteed final earnings. Final payable amounts may be adjusted before payout.

8. Using Wallet Credits

Wallet credits may be used only for eligible Playflick features where wallet payments are supported.

Playflick may restrict use of wallet credits for:

Unavailable features
Restricted accounts
Suspended accounts
Age-restricted features
Payment-risk accounts
Fraud-risk accounts
Unsupported currencies
Unsupported countries or regions
Features requiring direct payment through a third-party provider

9. Refunds to Wallet Credits

Playflick may offer refunds as wallet credits where permitted by law and allowed under our Refund Policy.

Refund credits may be subject to:

Use restrictions
Expiry dates
Non-transferability
Anti-fraud checks
Payment-provider rules
Refund Policy terms

Receiving a refund as wallet credit does not guarantee that the credit can be converted into cash.

10. Withdrawals

Wallet credits are generally not withdrawable unless Playflick expressly allows withdrawal for a specific balance, such as eligible creator earnings.

Creator withdrawals may require:

Monetisation eligibility
Identity verification
Payment account verification
Tax information where required
Minimum payout threshold
No unresolved policy issues
No unresolved copyright disputes
No fraud, chargeback, or payment abuse concerns
Compliance with Creator Monetisation Terms

Playflick may delay, withhold, reduce, reverse, or cancel withdrawals where necessary for legal, tax, fraud, copyright, payment, safety, or policy reasons.

11. Transfers

Unless Playflick expressly allows it, wallet credits, ad credits, promotional credits, and platform balances may not be transferred, sold, traded, exchanged, gifted, assigned, or moved between accounts.

Unauthorised transfers or attempts to sell credits may result in credit removal, account restrictions, suspension, or termination.

12. Expiry

Some credits may expire if disclosed at the time they are issued or where permitted by law.

Expiry may apply to:

Promotional credits
Advertising credits
Trial credits
Bonus credits
Referral credits
Goodwill credits
Credits linked to limited campaigns

Playflick may remove expired credits from your account without further notice where the expiry terms were disclosed or permitted by applicable law.

13. Chargebacks and Reversals

If a payment used to buy credits is charged back, reversed, disputed, refunded, cancelled, or found to be fraudulent, Playflick may remove the corresponding credits or recover the equivalent value.

This may result in:

Negative wallet balance
Loss of paid content access
Paused subscriptions
Paused advertising campaigns
Account restrictions
Creator payout holds
Suspension or termination for payment abuse

14. Negative Balances

Your account may show a negative balance if credits are reversed after being spent, if payments fail, if refunds or chargebacks occur, or if fraud or abuse is detected.

Playflick may require repayment, offset future credits or earnings, restrict account features, or suspend access until the balance is resolved.

15. Fraud, Abuse, and Invalid Activity

Playflick may restrict, remove, reverse, or freeze credits or balances connected to:

Stolen payment methods
Unauthorised payment use
Chargeback abuse
Refund abuse
Fake views
Fake clicks
Fake subscribers
Invalid ad traffic
Bot activity
Spam
Scams
Money laundering concerns
Sanctions or restricted-party concerns
False identity or billing information
Policy violations

16. Account Suspension or Termination

If your account is suspended or terminated, you may lose access to wallet credits, ad credits, promotional credits, paid content, subscriptions, creator balances, monetisation tools, advertising tools, and other platform balances.

Playflick may retain, reverse, refund, withhold, or cancel balances depending on the reason for suspension or termination, applicable law, payment-provider rules, fraud risk, refund obligations, copyright issues, and policy enforcement.

17. Account Deletion

If you delete your account, you may lose access to wallet credits, ad credits, promotional credits, creator balances, paid content, subscriptions, advertising campaigns, and other digital balances.

Before deleting your account, review your balances, subscriptions, creator payouts, advertising campaigns, and paid content access.

Account deletion does not automatically create a refund right.

18. Errors and Adjustments

Playflick may correct wallet, credit, billing, payout, advertising, or balance errors at any time.

This may include:

Removing credits added by mistake
Adding credits that should have been credited
Reversing duplicate credits
Correcting incorrect campaign charges
Correcting creator balance calculations
Adjusting balances after refunds, chargebacks, fraud reviews, or payment-provider corrections

19. No Guarantee of Availability

Playflick does not guarantee that wallet or credit features will always be available.

Wallet and credit features may be changed, paused, restricted, discontinued, or unavailable due to:

Technical issues
Payment-provider changes
Legal requirements
Fraud prevention
Business decisions
Unsupported regions
Account restrictions
Platform updates

20. Privacy and Wallet Data

Playflick and payment providers may process wallet, credit, transaction, billing, payout, refund, chargeback, advertising, fraud-prevention, and tax-related data.

This data may be retained where needed for legal compliance, accounting, fraud prevention, payment disputes, creator monetisation, advertising records, tax obligations, audits, or platform integrity.

More information is available in our Privacy Policy.

21. Changes to These Wallet & Credits Terms

We may update these Wallet & Credits Terms from time to time.

Changes may reflect new wallet features, payment methods, advertising tools, creator payout systems, tax requirements, fraud-prevention practices, legal obligations, or platform updates.

Your continued use of wallet or credit features after changes become effective means you agree to the updated terms.

22. Contact Us

For wallet, credits, balance, advertising credits, creator balance, payout, refund, or billing questions, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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