Payments & Billing Terms

Effective Date: 2026

Last Updated: 2026

These Payments & Billing Terms explain how payments, purchases, subscriptions, billing, refunds, chargebacks, wallet credits, creator payouts, advertising payments, paid content, taxes, and payment-provider rules may apply on Playflick.com, operated by Playflick™ Media .ltd.

These terms should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, Paid Content Terms, Creator Monetisation Terms, Advertising Policy, Wallet & Credits Terms, Subscriptions Terms, Creator Verification Policy, and Account Deletion & Data Removal Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Scope of These Terms

These Payments & Billing Terms may apply to:

Paid videos
Video rentals
Channel subscriptions
Creator memberships
Pro or premium features
Wallet credits
Advertising credits
Promoted content
Creator monetisation
Creator payouts
Donations or tips where available
API or developer paid features where available
Other paid services, products, or digital features offered through Playflick

3. Payment Providers

Playflick may use third-party payment providers to process payments, subscriptions, refunds, payouts, fraud checks, identity verification, tax checks, and transaction records.

Payment providers may include card processors, banks, wallet providers, payment gateways, payout providers, fraud-prevention services, tax tools, or other financial technology providers.

Your use of payment features may also be subject to the terms, privacy policies, fees, restrictions, and decisions of those third-party payment providers.

4. Accepted Payment Methods

Playflick may support different payment methods depending on your location, account type, currency, payment provider, and the feature being purchased.

Payment methods may include:

Debit cards
Credit cards
Online payment wallets
Bank payment methods
Wallet balance or platform credits where available
Other payment methods made available by Playflick or payment providers

Playflick may add, remove, restrict, or change payment methods at any time.

5. Prices and Currencies

Prices may be displayed in the currency selected or supported by Playflick, the creator, the advertiser, the payment provider, or your location.

Prices may change at any time unless a specific price has already been confirmed for a completed purchase.

You are responsible for reviewing the price, currency, renewal terms, billing frequency, taxes, fees, and purchase details before completing a payment.

6. Taxes and Fees

Prices may or may not include taxes, VAT, sales tax, platform fees, payment-provider fees, currency conversion fees, bank fees, or other charges, depending on your location, the product, and the payment method.

You are responsible for any taxes, charges, currency conversion fees, bank fees, or payment-provider fees that apply to your purchase, subscription, payout, refund, or transaction.

Playflick may collect and remit taxes where required by law.

7. Billing Authorisation

By making a payment on Playflick, you confirm that:

You are authorised to use the selected payment method
The billing information you provide is accurate
You authorise Playflick and its payment providers to charge the relevant amount
You agree to any recurring billing terms shown at checkout
You will not use stolen, unauthorised, fraudulent, or misleading payment information

If a payment fails, is reversed, disputed, refunded, charged back, or flagged as suspicious, Playflick may restrict access to paid features, paid content, subscriptions, advertising, wallet credits, or creator tools.

8. Subscriptions and Recurring Billing

Some Playflick features may be offered as subscriptions or recurring payments.

Subscription features may include channel subscriptions, creator memberships, Pro features, premium tools, advertising services, API features, or other recurring digital services.

Where subscriptions are offered, the checkout page or feature page should explain:

The subscription price
The billing frequency
The renewal date or renewal period
What the subscription includes
How to cancel where available
Whether any trial period applies

Unless cancelled before renewal, subscriptions may automatically renew and your payment method may be charged.

9. Cancelling Subscriptions

You are responsible for cancelling subscriptions before the next billing date if you do not want to be charged again.

Cancellation tools may be available in your account settings, subscription settings, payment-provider account, app store account, or by contacting Playflick where appropriate.

Cancelling a subscription may stop future renewals, but it may not automatically refund past payments or unused time unless required by law or allowed under our Refund Policy.

10. Paid Content and Digital Access

Paid videos, rentals, subscriptions, memberships, and digital features give you a limited, personal, non-transferable right to access the relevant content or feature according to the terms shown at purchase.

You do not own paid content or digital features unless Playflick expressly states otherwise.

Access may end or be restricted if:

The content is removed
The creator deletes or restricts the content
The content violates Playflick policies
The content is subject to a copyright, trademark, privacy, safety, or legal complaint
Your account is suspended or terminated
Your payment fails or is reversed
The feature is discontinued
Required rights, licences, or service-provider access expire

11. Wallet Credits and Platform Balances

Playflick may offer wallet credits, ad credits, platform balances, or similar digital credits where available.

Unless stated otherwise:

Credits are not cash
Credits are not a bank deposit
Credits do not earn interest
Credits may be limited to Playflick services
Credits may be non-transferable
Credits may expire where permitted and disclosed
Credits may be removed, reversed, or restricted if obtained through fraud, abuse, error, chargeback, or policy violation

More details may be provided in our Wallet & Credits Terms.

12. Refunds

Refunds are handled under our Refund Policy and applicable law.

Refund availability may depend on:

The type of purchase
Whether the content was accessed or consumed
Whether the purchase was a digital product
Whether the purchase involved a subscription renewal
Whether there was a technical issue caused by Playflick
Whether the content was removed for policy reasons
Whether fraud, abuse, chargeback, or account misuse is suspected
Legal rights that apply in your location

Playflick may refuse refunds where a purchase was used, abused, fraudulent, reversed, outside the refund window, or otherwise not eligible under our Refund Policy.

13. Chargebacks and Payment Disputes

If you dispute a payment with your bank, card issuer, wallet provider, or payment provider, Playflick may receive a chargeback or payment dispute.

Chargebacks may result in:

Temporary or permanent loss of access to paid content
Suspension of subscriptions
Removal of wallet credits or ad credits
Restriction of purchases
Account review
Account suspension
Recovery of disputed amounts where permitted
Restrictions on creator payouts or advertiser access

You should contact Playflick first if you believe there has been a billing error.

14. Failed Payments

If a payment fails, Playflick or the payment provider may retry the payment where permitted.

Failed payments may result in:

Loss of subscription access
Delayed access to paid content
Paused advertising campaigns
Unprocessed wallet top-ups
Creator payout delays
Account restrictions where payment abuse is suspected

15. Fraud Prevention

Playflick may use fraud-prevention checks to protect users, creators, advertisers, payment providers, and the platform.

We may restrict, delay, reverse, cancel, or investigate transactions involving:

Stolen payment methods
Unauthorised payment use
Suspicious account activity
Chargeback abuse
Refund abuse
Fake engagement
Invalid ad traffic
Money laundering concerns
Sanctions or restricted-party concerns
False billing information
Suspicious creator payouts
Payment-provider warnings

16. Creator Payouts

Creator payouts may be available only to eligible creators who meet Playflick’s requirements.

Payouts may require:

Creator eligibility approval
Identity verification
Payment account verification
Tax information where required
Compliance with Creator Monetisation Terms
No unresolved copyright, fraud, safety, payment, or policy issues

Playflick may withhold, delay, reduce, reverse, or cancel payouts where necessary for fraud prevention, chargebacks, refunds, copyright disputes, policy violations, payment-provider restrictions, tax compliance, sanctions compliance, legal obligations, or platform integrity.

17. Advertising Payments

Advertisers are responsible for all charges connected to their ads, promoted content, campaigns, targeting, budgets, clicks, impressions, views, or other advertising activity.

Playflick may pause or stop ads if payment fails, ad credits run out, fraud is suspected, the ad violates policy, or the advertiser account is restricted.

Advertising refunds or credits may be handled under the Advertising Policy, Refund Policy, campaign terms, and applicable law.

18. Billing Errors

If you believe there has been a billing error, contact Playflick as soon as possible.

Contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email
Your username or channel name
The transaction date
The transaction amount
The payment method used, without sending full card details
The order, invoice, or transaction reference if available
A clear explanation of the issue

Do not send full card numbers, passwords, or unnecessary sensitive information.

19. Account Deletion and Payments

If you delete your account, you may lose access to paid content, subscriptions, wallet credits, advertising credits, creator tools, analytics, monetisation, and other paid features.

Account deletion does not automatically cancel all third-party subscriptions or create a refund right.

Before deleting your account, review your active subscriptions, paid content, wallet credits, advertising campaigns, creator payouts, and billing records.

20. Payment Data and Privacy

Playflick and payment providers may process payment, billing, transaction, fraud-prevention, tax, payout, refund, chargeback, and accounting data.

Payment data may be retained where needed for legal, tax, accounting, refund, dispute, fraud-prevention, security, creator monetisation, advertising, and payment-provider requirements.

More information is available in our Privacy Policy.

21. Changes to These Payments & Billing Terms

We may update these Payments & Billing Terms from time to time.

Changes may reflect new payment methods, billing systems, subscription features, creator payout systems, advertising tools, tax requirements, fraud-prevention practices, payment-provider rules, or legal requirements.

Your continued use of paid features after changes become effective means you agree to the updated terms.

22. Contact Us

For billing questions, payment issues, refunds, subscriptions, chargebacks, creator payouts, advertising payments, or wallet credit questions, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing Contact Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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