Account Deletion & Data Removal Policy

Effective Date: 2026

Last Updated: 2026

This Account Deletion & Data Removal Policy explains how users can request account deletion, content removal, and personal data removal from Playflick.com, operated by Playflick™ Media .ltd.

This policy should be read together with our Privacy Policy, Terms of Service, Cookie Policy, Community Guidelines, Copyright & Takedown Policy, Online Safety Policy, Child Safety Policy, Paid Content Terms, Creator Monetisation Terms, and Refund Policy.

1. Who We Are

Operator: Playflick™ Media .ltd

Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

2. Account Deletion Requests

You may request deletion of your Playflick account by contacting us or using account settings where available.

To request account deletion, contact:

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us

Please include:

Your account email address
Your username or channel name
A clear request to delete your account
Any relevant details that help us identify your account

We may need to verify your identity before deleting an account.

3. What Happens When Your Account Is Deleted?

When your account is deleted, Playflick may remove, anonymise, restrict, or disable access to account-related data, depending on the type of data and our legal, safety, technical, and operational requirements.

Account deletion may affect:

Your profile
Your username or display name
Your profile image
Your channel page
Your uploaded videos
Your playlists
Your comments
Your likes or dislikes
Your subscriptions or followers
Your watch history
Your paid content access
Your wallet balance or credits
Your creator monetisation access
Your advertising campaigns
Your API or developer access

Some data may not be deleted immediately or may be retained where necessary, as explained below.

4. Content Removal

If you delete your account, your public videos and channel content may be removed or made unavailable.

However, some information may remain in limited, anonymised, cached, backup, or legally retained form.

Content may also remain where:

It has been shared by others
It appears in backups for a limited period
It is needed for legal compliance
It is connected to a copyright dispute
It is connected to a safety investigation
It is connected to fraud prevention
It is connected to payment, refund, chargeback, tax, or accounting records
It is needed to protect Playflick, users, creators, rights holders, or third parties

5. Comments and Community Activity

When an account is deleted, comments, replies, likes, dislikes, playlist activity, subscriptions, or other community activity may be deleted, anonymised, or retained in limited form.

For example, a comment may be removed entirely, or it may remain without your identifiable account details where needed to preserve discussion context, moderation records, legal records, or platform integrity.

6. Paid Content, Wallet Credits, and Subscriptions

Deleting your account may cause you to lose access to paid content, subscriptions, rentals, wallet credits, advertising credits, creator tools, premium features, and other digital services.

Before requesting deletion, you should review:

Active subscriptions
Paid videos or rentals
Wallet credits
Advertising balances
Creator earnings
Pending payouts
Open refund requests
Open chargebacks or disputes

Account deletion does not automatically create a refund right. Refunds are handled under our Refund Policy and applicable law.

7. Creator Accounts and Monetisation

If you are a creator, deleting your account may affect your videos, channel, subscribers, monetisation access, paid content, earnings, payouts, tax records, and creator tools.

Playflick may retain certain creator records where necessary for:

Payment processing
Tax and accounting records
Fraud prevention
Chargeback handling
Refund processing
Copyright disputes
Creator monetisation enforcement
Legal compliance
Audit records

Unpaid earnings may be withheld, delayed, cancelled, or processed according to our Creator Monetisation Terms, Refund Policy, payment-provider rules, and applicable law.

8. Advertising Accounts and Campaigns

If you used advertising tools, deleting your account may affect active ads, ad credits, campaigns, billing records, invoices, and advertiser data.

Playflick may retain advertising records where necessary for:

Billing
Campaign reporting
Fraud prevention
Invalid traffic review
Refunds
Chargebacks
Tax and accounting
Legal compliance
Advertiser policy enforcement

9. Data We May Retain After Deletion

We may retain some data after account deletion where reasonably necessary or legally required.

This may include data needed for:

Legal compliance
Tax and accounting obligations
Payment and transaction records
Refunds and chargebacks
Fraud prevention
Security logs
Spam and abuse prevention
Copyright complaints and repeat infringer enforcement
Safety investigations
Child-safety reports
Law enforcement requests
Regulatory obligations
Dispute resolution
Enforcement of our Terms and policies
Protection of Playflick, users, creators, rights holders, advertisers, payment providers, and third parties

Retained data will be handled according to our Privacy Policy.

10. Backup Copies

Deleted data may remain in backups for a limited period until those backups are overwritten, deleted, or rotated.

During this period, backup data is not normally used for active platform purposes unless needed for restoration, security, legal compliance, fraud prevention, safety, or dispute resolution.

11. Search Engines and Cached Pages

Search engines, social platforms, archive services, browsers, or third-party websites may keep cached copies, previews, thumbnails, snippets, or links to Playflick content after it has been removed from Playflick.

Playflick does not control third-party caches or search engine results.

You may need to contact the relevant search engine or third-party website directly to request removal from their systems.

12. Removing Specific Content Without Deleting Your Account

You may be able to remove specific videos, profile details, comments, playlists, or other content without deleting your full account.

Where available, use your account tools to delete or edit specific content.

If you need help, contact:

Email: hello@playflick.com

13. Account Deactivation vs Account Deletion

Playflick may offer different options, such as account deactivation, suspension, or deletion.

Account deactivation may hide or limit your account while allowing some data to remain available for restoration.

Account deletion is intended to remove or permanently disable your account, subject to legal, safety, technical, and operational retention needs.

If both options are available, choose carefully before proceeding.

14. Underage Account Removal

Playflick is not intended for children under 13.

If a parent or legal guardian believes a child under 13 has created a Playflick account, they may request review and deletion.

Contact:

Email: hello@playflick.com

Please include enough information for us to identify the relevant account.

We may request verification of parental or guardian authority before taking action.

15. Deleting Data Connected to Reports, Safety, or Legal Issues

Some data cannot be deleted immediately if it is connected to a report, complaint, safety issue, copyright dispute, law enforcement request, chargeback, fraud review, or legal claim.

We may preserve such data where necessary to:

Protect children or vulnerable users
Investigate abuse
Respond to legal claims
Comply with law
Prevent repeat abuse
Protect rights holders
Prevent fraud
Protect Playflick and third parties

16. How Long Deletion Takes

We aim to process deletion requests within a reasonable time after receiving a valid request and completing any required verification.

Some deletion requests may take longer where:

We need to verify your identity
The account is connected to payments or payouts
The account is connected to active subscriptions
The account is connected to copyright complaints
The account is connected to safety reports
The account is connected to fraud or security reviews
The account is connected to legal obligations
Technical processing or backup deletion requires additional time

17. Reopening Deleted Accounts

Once an account is deleted, it may not be possible to restore it.

Deleted videos, comments, playlists, paid content access, wallet credits, account settings, subscribers, analytics, and creator data may be permanently unavailable.

If restoration is possible, Playflick may decide whether to allow it at our discretion and subject to technical, legal, safety, and operational limitations.

18. Refusal or Limitation of Deletion Requests

We may refuse, delay, or limit a deletion request where permitted or required by law.

Reasons may include:

We cannot verify your identity
The request is fraudulent or abusive
The data is needed for legal compliance
The data is needed for tax or accounting records
The data is needed for payment disputes or chargebacks
The data is needed for safety, child protection, or abuse prevention
The data is needed for copyright enforcement or repeat infringer records
The data is needed to establish, exercise, or defend legal claims
The request affects the rights and freedoms of others

19. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.

More details are provided in our Privacy Policy.

To make a privacy request, contact:

Email: hello@playflick.com

20. Changes to This Policy

We may update this Account Deletion & Data Removal Policy from time to time.

Changes may reflect new account tools, privacy laws, platform features, safety requirements, payment systems, technical processes, or operational needs.

Your continued use of Playflick after changes become effective means you acknowledge the updated policy.

21. Contact Us

For account deletion, data removal, privacy requests, underage account reports, or related questions, contact:

Playflick™ Media .ltd
41 Norman Avenue
London
N22 5ES
United Kingdom

Email: hello@playflick.com
Contact Page: https://playflick.com/contact-us
Website: https://playflick.com

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