Support

Support

Effective Date: 2026

Last Updated: 2026

Thank you for visiting Playflick. This page explains how to contact Playflick™ Media .ltd for general enquiries, support, legal matters, safety reports, copyright issues, privacy requests, billing questions, advertising enquiries, and creator support.

Playflick is a video discovery and creator platform for independent entertainment, short films, trailers, creators, and community videos.

1. Main Contact Page

You can contact Playflick through our official contact page:

Contact Form: https://playflick.com/contact-us

You may also contact us by email:

Email: hello@playflick.com

2. Business Information

Business Name: Playflick™ Media .ltd
Short Name: Playflick
Website: https://playflick.com

Business Address:
41 Norman Avenue
London
N22 5ES
United Kingdom

3. General Enquiries

For general questions about Playflick, the website, platform features, accounts, videos, creators, or community features, please use:

Contact Form: https://playflick.com/contact-us
Email: hello@playflick.com

4. Account Support

Contact us if you need help with:

• Account access
• Login problems
• Password issues
• Email changes
• Profile problems
• Channel issues
• Account suspension questions
• Account deletion requests

Please include your username, account email, and a clear description of the issue.

5. Safety Reports

Contact us immediately if you need to report unsafe, harmful, abusive, illegal, or suspicious content or behaviour on Playflick.

Safety reports may include:

• Illegal content
• Child safety concerns
• Harassment or bullying
• Threats of violence
• Hate speech
• Scams or fraud
• Phishing or malware
• Impersonation
• Privacy violations
• Non-consensual intimate content
• Spam or fake engagement

Please include the relevant URL, username or channel name, screenshots if available, and a clear explanation of the issue.

Safety Contact: hello@playflick.com

6. Emergency Situations

If someone is in immediate danger, please contact emergency services or local law enforcement immediately.

In the United Kingdom, call 999 in an emergency.

Playflick is not an emergency service and cannot guarantee immediate review of reports.

7. Child Safety Reports

Playflick has zero tolerance for child sexual abuse, child exploitation, grooming, predatory behaviour, or content that endangers children.

If you believe a child may be at risk, contact emergency services first if there is immediate danger.

You can also report child-safety concerns to Playflick at:

Email: hello@playflick.com

Do not download, copy, forward, save, or redistribute suspected child sexual abuse material. Report it immediately.

8. Copyright and Takedown Notices

If you believe your copyrighted work has been uploaded or used on Playflick without permission, please send a copyright takedown notice.

Copyright Contact: hello@playflick.com

Please include:

• Your full legal name
• Your company or organisation name, if applicable
• Your email address
• Your postal address
• A description of the copyrighted work
• The Playflick URL of the allegedly infringing content
• A good-faith statement that the use is not authorised
• A statement that the information is accurate
• A statement that you are the copyright owner or authorised representative
• Your physical or electronic signature

More details are available in our Copyright & Takedown Policy.

9. Privacy and Data Protection Requests

For privacy questions, data access requests, correction requests, account deletion requests, data deletion requests, consent withdrawal, or other data protection matters, contact:

Privacy Contact: hello@playflick.com

Please include enough information for us to identify your account and verify your request.

10. Billing, Refunds, and Payment Support

Contact us for questions about:

• Subscriptions
• Paid videos
• Video rentals
• Wallet credits
• Advertising credits
• Duplicate charges
• Refund requests
• Failed payments
• Chargebacks
• Creator payouts

Please include your account email, username, transaction reference, payment date, amount, and a short explanation of the issue.

Billing Contact: hello@playflick.com

11. Advertising Enquiries

For advertising, promoted content, campaign support, billing issues, ad reviews, or business promotion enquiries, contact:

Advertising Contact: hello@playflick.com

Please include your business name, website, campaign details, and the issue or enquiry.

12. Creator Support

Creators may contact Playflick for help with:

• Uploading videos
• Channel settings
• Paid content
• Creator monetisation
• Payouts
• Copyright disputes
• Appeals
• Content restrictions
• Account standing

Creator Support: hello@playflick.com

13. Appeals

If your content, account, monetisation, ad, paid content, or upload access has been restricted and you believe Playflick made a mistake, you may contact us to request a review.

Please include:

• Your account email
• Your username or channel name
• The affected content URL, if relevant
• The decision you are appealing
• Why you believe the decision was incorrect
• Any supporting evidence

Appeals Contact: hello@playflick.com

14. Response Times

We aim to review messages as soon as reasonably possible. Response times may vary depending on the type of request, complexity, evidence required, safety risk, legal requirements, and volume of enquiries.

Safety, child-safety, legal, copyright, privacy, and billing issues may require additional checks before we can respond.

15. Important Notes

• Please do not send passwords, full card numbers, or unnecessary sensitive information by email.
• Please provide accurate information so we can review your request properly.
• False, abusive, misleading, or malicious reports may result in account restrictions.
• Submitting a report does not guarantee removal of content or account action.
• For urgent danger, contact emergency services first.

16. Contact Summary

17. Footer Notice

© 2026 Playflick™ Media .ltd. All rights reserved.
Playflick™ is a trademark of Playflick™ Media .ltd.