Refund Policy

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Playflick Refund Policy

Effective date: 1 July 2026
Last updated: 1 July 2026

This Refund Policy explains how refunds, cancellations, subscription payments, digital purchases, wallet credits, advertising spend, creator tools, paid videos, chargebacks, and billing disputes are handled on Playflick, available at https://playflick.com.

This Refund Policy applies to purchases made through Playflick, including Pro Packages, subscriptions, paid videos, promotional features, advertising tools, wallet credits, creator tools, digital services, and any other paid feature we offer.

This Refund Policy should be read together with our Terms of Use, Privacy Policy, Cookie Policy, Community Guidelines, and Copyright / Takedown Policy.

The operator of Playflick is:

Playflick Media Inc.
41 Norman Avenue
London
N22 5ES
United Kingdom

For billing and refund matters, contact:

Billing email: billing@playflick.com
Support email: support@playflick.com

1. Important Summary

Playflick provides digital services and digital content. Many paid features are delivered immediately after purchase.

Refunds may be available where required by law or where Playflick agrees that a refund is appropriate.

Refunds are not automatically available simply because:

  • you changed your mind after using a digital feature;

  • you forgot to cancel a subscription;

  • you did not use your account;

  • your content was removed for breaching our rules;

  • your account was suspended for policy violations;

  • your video did not get the views, likes, earnings, or engagement you expected;

  • an advertisement, promotion, boost, or campaign did not achieve the result you hoped for;

  • a creator, viewer, subscriber, or third party behaved in a way outside our control.

Nothing in this Refund Policy limits your mandatory legal rights.

2. Products and Services Covered

This Refund Policy applies to purchases including, but not limited to:

  • Pro Packages;

  • account upgrades;

  • subscriptions;

  • creator tools;

  • paid videos;

  • pay-per-view content;

  • channel subscriptions;

  • wallet credits;

  • points or platform credits;

  • advertising credits;

  • promotional boosts;

  • featured placement;

  • video promotion;

  • monetisation tools;

  • verification-related paid features, where applicable;

  • storage upgrades;

  • upload-related paid features;

  • digital services supplied through Playflick.

3. Consumer Rights

If you are a consumer, you may have legal rights under applicable consumer protection laws.

In the United Kingdom, online purchases may include cancellation rights, and digital content or digital services may have specific rules where access begins immediately with your consent.

Nothing in this Refund Policy removes, reduces, or limits any legal rights that cannot lawfully be excluded.

Where this Refund Policy conflicts with mandatory consumer law, the mandatory consumer law applies.

4. Digital Content and Immediate Access

Many Playflick purchases are digital and may be supplied immediately.

Examples include:

  • instant Pro Package activation;

  • instant subscription access;

  • instant paid video access;

  • instant advertising campaign activation;

  • instant promotional credit use;

  • instant wallet credit application;

  • instant creator tool access;

  • instant feature upgrades;

  • instant digital delivery.

Where you request or agree that digital content or digital services begin immediately, you may lose or limit your right to cancel or receive a refund, where permitted by law.

During checkout, Playflick may ask you to confirm that:

  • you want immediate access to the digital service or digital content;

  • you understand that cancellation rights may be affected once the digital service or digital content begins;

  • you agree to the applicable terms of the purchase.

5. 14-Day Cancellation Period

Where applicable law gives you a 14-day cancellation period, you may cancel within that period unless an exception applies.

For digital content or digital services, the right to cancel may be lost or reduced once:

  • the digital content has been accessed, streamed, downloaded, viewed, supplied, activated, used, or made available;

  • the digital service has started with your consent;

  • credits, boosts, ads, tools, or paid features have been used;

  • a campaign has started;

  • a subscription has been activated and used;

  • you have agreed to immediate performance.

If you cancel a service within a valid cancellation period after partial use, we may deduct or withhold an amount proportionate to the service already provided, where permitted by law.

6. Pro Packages

Pro Packages may include features such as:

  • upgraded account status;

  • extra upload permissions;

  • creator tools;

  • ad-free or reduced-ad experiences where offered;

  • increased limits;

  • special badges;

  • promotional tools;

  • paid video features;

  • analytics;

  • monetisation-related features;

  • other benefits shown at purchase.

6.1 Refunds for Pro Packages

A Pro Package may be refundable if:

  • the purchase was accidental and no meaningful benefit was used;

  • the package was not activated due to a technical error caused by Playflick;

  • you were charged incorrectly;

  • you were charged more than the advertised price;

  • mandatory consumer law requires a refund.

A Pro Package is normally not refundable if:

  • it has already been activated and used;

  • you uploaded content using Pro limits;

  • you used Pro creator tools;

  • you used Pro promotional benefits;

  • you accessed Pro-only features;

  • your account was restricted or suspended for violating our Terms;

  • you bought the wrong package but used it;

  • you changed your mind after the digital service began;

  • you expected more views, subscribers, earnings, or engagement.

7. Subscriptions and Auto-Renewals

Some Playflick services may renew automatically.

Where auto-renewal applies, the purchase page, account page, or payment flow should explain:

  • the subscription price;

  • the billing period;

  • the renewal date;

  • how to cancel;

  • what features are included.

7.1 Cancelling a Subscription

You are responsible for cancelling your subscription before the next renewal date if you do not want to be charged again.

You can cancel through your Playflick account settings where available, or by contacting:

billing@playflick.com

Please include:

  • your account email;

  • username or channel name;

  • subscription type;

  • transaction ID, if available;

  • reason for cancellation.

7.2 Refunds for Renewals

Renewal payments are normally non-refundable once the new billing period has started, unless:

  • required by law;

  • the renewal charge was made in error;

  • you cancelled before the renewal but were still charged;

  • there was a technical issue caused by Playflick;

  • Playflick agrees to provide a goodwill refund.

We may provide a full refund, partial refund, account credit, or no refund depending on the circumstances and applicable law.

7.3 No Refund for Non-Use

Not using your account, not logging in, not uploading, not watching videos, or not using the subscription features does not automatically entitle you to a refund.

8. Paid Videos and Pay-Per-View Content

Playflick may allow creators or Playflick to offer paid videos, pay-per-view videos, paid content, or subscriber-only content.

8.1 Refunds for Paid Videos

Paid video purchases are normally non-refundable once the video has been accessed, streamed, watched, unlocked, or made available to your account.

Refunds may be considered if:

  • the video was not accessible due to a technical issue caused by Playflick;

  • you were charged incorrectly;

  • the paid content was materially misdescribed;

  • the content was removed before you had a reasonable opportunity to access it;

  • mandatory consumer law requires a refund.

Refunds are normally not available if:

  • you disliked the content;

  • you watched the content and changed your mind;

  • the video did not meet your personal expectations;

  • the creator later changed their channel;

  • the content was removed because it breached our policies;

  • your account was suspended for rule violations.

9. Advertising, Boosts, and Promotional Features

Playflick may offer advertising, boosting, promotion, featured placement, sponsored placement, or campaign tools.

These features may involve digital advertising delivery, including impressions, clicks, views, placements, budget spend, or campaign activation.

9.1 No Guaranteed Results

Playflick does not guarantee:

  • views;

  • clicks;

  • likes;

  • subscribers;

  • followers;

  • watch time;

  • comments;

  • sales;

  • conversions;

  • monetisation;

  • ranking;

  • trending placement;

  • search position;

  • audience growth;

  • campaign success.

9.2 Refunds for Advertising or Promotion

Advertising or promotional payments are normally non-refundable once a campaign, boost, placement, or promotion has started.

Refunds may be considered if:

  • the campaign did not start due to a technical error caused by Playflick;

  • you were charged incorrectly;

  • a duplicate payment was taken;

  • the purchased credit was not added to your account;

  • the campaign was rejected before delivery and no spend was used;

  • Playflick cancelled the campaign before delivery;

  • mandatory consumer law requires a refund.

Refunds are normally not available for:

  • delivered impressions;

  • delivered clicks;

  • delivered views;

  • partially used ad spend;

  • campaigns that underperformed;

  • campaigns rejected because the advert breached our rules;

  • campaigns stopped because your account or content breached our Terms;

  • incorrect targeting choices made by you;

  • low engagement;

  • lack of conversions.

Unused advertising credit may, at Playflick’s discretion, be refunded, credited, or left in your account for future use.

10. Wallet Credits, Points, and Platform Credits

Playflick may offer wallet credits, points, account balance, promotional credits, advertising credits, or other platform credits.

Unless stated otherwise:

  • wallet credits are not bank deposits;

  • wallet credits do not earn interest;

  • wallet credits are not transferable;

  • wallet credits cannot be exchanged for cash except where Playflick expressly allows withdrawals or where required by law;

  • promotional credits may expire;

  • bonus credits may have restrictions;

  • credits may be reversed if issued by mistake, fraud, abuse, chargeback, or technical error.

10.1 Refunds for Wallet Credits

Wallet credit purchases may be refundable if:

  • the credit was not added due to a Playflick error;

  • you were charged twice;

  • the payment was unauthorised and verified as such;

  • mandatory law requires a refund.

Wallet credits are normally not refundable if:

  • they have been spent;

  • they were used for ads, boosts, paid videos, subscriptions, or creator tools;

  • they were promotional or free credits;

  • they were obtained through abuse, fraud, or system manipulation;

  • your account was suspended for violating our Terms.

11. Creator Earnings and Withdrawals

This Refund Policy does not guarantee creator earnings, revenue share, donations, withdrawals, or monetisation payments.

Creator earnings may be delayed, adjusted, reversed, withheld, cancelled, or refused where there is:

  • invalid traffic;

  • fake views;

  • fake engagement;

  • copyright infringement;

  • payment fraud;

  • refund risk;

  • chargeback risk;

  • policy violations;

  • advertiser disputes;

  • duplicate payments;

  • technical errors;

  • tax or verification issues;

  • legal or regulatory concerns;

  • suspicious activity.

If a buyer receives a refund for paid content, subscription access, advertising, or another paid service, related creator earnings may be deducted, reversed, or adjusted.

12. Account Suspensions and Policy Violations

Refunds are normally not provided where a purchase becomes unavailable because:

  • your account is suspended;

  • your account is terminated;

  • your content is removed;

  • your monetisation is disabled;

  • your paid features are restricted;

  • your campaign is rejected;

  • your video is demonetised;

  • your access is limited;

and the reason is that you breached our Terms of Use, Community Guidelines, Copyright Policy, or any other Playflick policy.

Examples include:

  • copyright infringement;

  • uploading prohibited content;

  • spam;

  • scams;

  • fake engagement;

  • harassment;

  • hate speech;

  • child safety violations;

  • illegal activity;

  • malware;

  • payment fraud;

  • chargeback abuse;

  • impersonation;

  • account manipulation.

13. Technical Problems

If you experience a technical issue with a paid feature, contact us as soon as possible at:

billing@playflick.com

Include:

  • account email;

  • username or channel name;

  • transaction ID;

  • purchase date;

  • description of the issue;

  • screenshots or evidence;

  • device and browser details if relevant.

We may try to fix the issue before offering a refund.

Depending on the issue, we may provide:

  • technical support;

  • reactivation;

  • replacement access;

  • account credit;

  • partial refund;

  • full refund;

  • extension of service;

  • no refund, if the issue was not caused by Playflick or was not verified.

14. Duplicate Payments and Incorrect Charges

If you believe you were charged twice or charged incorrectly, contact:

billing@playflick.com

We will investigate.

If we confirm that a duplicate or incorrect charge occurred, we may issue:

  • a full refund;

  • a partial refund;

  • account credit;

  • reversal of the duplicate charge;

  • correction of your subscription or account balance.

You must report duplicate or incorrect charges promptly.

15. Unauthorised Payments

If you believe a payment was unauthorised, contact us immediately at:

billing@playflick.com

You should also contact your payment provider, bank, or card issuer.

We may request evidence to investigate the claim.

We may suspend related accounts, purchases, wallet balances, subscriptions, or withdrawals while investigating suspected unauthorised payments.

If a payment is confirmed as fraudulent, unauthorised, or reversed, Playflick may remove related credits, subscriptions, paid access, campaign delivery, creator earnings, or other benefits connected with that payment.

16. Chargebacks

A chargeback is when you dispute a payment through your bank, card issuer, or payment provider.

You should contact Playflick first before starting a chargeback, unless you reasonably believe the payment was fraudulent or unauthorised.

Chargebacks may result in:

  • temporary account restriction;

  • suspension of paid features;

  • removal of wallet credits;

  • cancellation of subscriptions;

  • reversal of creator earnings;

  • blocking of future purchases;

  • investigation of fraud or abuse;

  • recovery of unpaid amounts;

  • termination of your account in serious cases.

If a chargeback is found to be abusive, false, fraudulent, or made in bad faith, Playflick may permanently restrict your account.

17. Refund Method

Approved refunds are normally returned to the original payment method.

If this is not possible, we may offer another reasonable refund method, such as:

  • account credit;

  • wallet credit;

  • alternative payment return;

  • manual refund method.

Refunds may take time to appear depending on your bank, card issuer, payment processor, or country.

Playflick is not responsible for delays caused by banks, card issuers, payment processors, or third-party providers.

18. Refund Processing Time

Once Playflick approves a refund, we aim to process it within a reasonable period.

Where required by law, refunds will be processed within the legally required timeframe.

Depending on the payment method, it may take additional time for the refund to appear on your statement.

19. Currency, Fees, and Taxes

Refunds are normally issued in the original transaction currency where possible.

The final amount you receive may be affected by:

  • currency exchange rates;

  • payment processor fees;

  • bank fees;

  • card issuer fees;

  • tax rules;

  • partial use;

  • discounts;

  • promotional credits;

  • previous refunds;

  • chargebacks.

Unless required by law, Playflick is not responsible for losses caused by currency conversion, bank fees, or third-party payment fees.

20. Promotions, Discounts, and Trials

Promotional purchases, discounted subscriptions, free trials, bonus credits, coupons, and special offers may have additional terms.

Unless stated otherwise:

  • discounts are not redeemable for cash;

  • promotional credits may expire;

  • trial periods may convert into paid subscriptions;

  • you must cancel before the trial ends to avoid being charged;

  • refunds are not guaranteed for missed trial cancellations;

  • bonus credits may be removed if the related purchase is refunded.

If specific promotional terms conflict with this Refund Policy, the specific promotional terms will apply to that promotion.

21. Partial Refunds

Playflick may issue partial refunds where appropriate.

Partial refunds may apply where:

  • a service was partly used;

  • a subscription period has partly passed;

  • ad spend was partly delivered;

  • wallet credit was partly spent;

  • paid access was partly used;

  • a technical issue affected only part of the service;

  • required by law;

  • Playflick decides a partial refund is fair.

Partial refund decisions are made case by case.

22. Non-Refundable Items

Unless required by law, the following are normally non-refundable:

  • used Pro Packages;

  • used subscriptions;

  • used paid video access;

  • watched pay-per-view content;

  • delivered advertising spend;

  • started campaigns;

  • used boosts;

  • used promotional placements;

  • spent wallet credits;

  • spent points;

  • expired credits;

  • free or bonus credits;

  • purchases connected to accounts suspended for policy violations;

  • purchases affected by user error;

  • purchases affected by third-party platform issues;

  • creator earnings reversed due to refunds or invalid activity;

  • services already supplied with your consent.

23. Third-Party Payment Processors

Payments may be handled by third-party payment processors.

These providers may have their own refund timelines, dispute procedures, security checks, and payment rules.

Playflick is not responsible for third-party payment processor delays, errors, restrictions, account holds, currency conversion fees, or payment account issues, except where required by law.

24. Third-Party Content and External Services

Some Playflick features may involve third-party platforms, embeds, links, imports, APIs, payment tools, hosting providers, advertising networks, or creator content.

Refunds are not normally provided for problems caused by third-party services outside Playflick’s control, including:

  • external platform outages;

  • removed third-party videos;

  • API failures;

  • payment processor holds;

  • social login issues;

  • external embed restrictions;

  • bank delays;

  • browser issues;

  • device incompatibility;

  • internet connection problems;

  • third-party account bans or limits.

25. How to Request a Refund

To request a refund, contact:

billing@playflick.com

Your request should include:

  • full name;

  • account email;

  • username or channel name;

  • transaction ID;

  • payment method used;

  • payment date;

  • amount paid;

  • item purchased;

  • reason for refund request;

  • screenshots or evidence where relevant.

Incomplete requests may take longer to review.

26. Refund Review Process

When we review a refund request, we may consider:

  • purchase type;

  • purchase date;

  • whether the service was used;

  • whether digital access began;

  • whether content was watched, unlocked, promoted, or delivered;

  • whether credits were spent;

  • whether a campaign started;

  • whether a technical issue occurred;

  • whether the account breached our policies;

  • whether the request is required by law;

  • previous refunds or disputes;

  • fraud, abuse, or chargeback history.

We may approve, reject, partially approve, or ask for more information.

27. Abuse of the Refund System

We may refuse refunds and restrict accounts where we detect refund abuse.

Refund abuse may include:

  • repeated purchases and refund requests;

  • watching paid content and requesting refunds repeatedly;

  • using Pro features and then requesting refunds repeatedly;

  • running ads or boosts and then disputing payment;

  • false claims of technical issues;

  • false claims of unauthorised payment;

  • chargeback abuse;

  • refund requests linked to fraud, bots, spam, or fake engagement;

  • creating multiple accounts to exploit trials or promotions.

28. Changes to This Refund Policy

We may update this Refund Policy from time to time.

When we update it, we may:

  • change the “Last updated” date;

  • post the updated policy on Playflick;

  • notify users where appropriate;

  • apply new terms to future purchases.

The Refund Policy in force at the time of your purchase will normally apply to that purchase, unless a change is required by law or is more favourable to you.

29. Contact Information

For refund, billing, payment, chargeback, or subscription questions, contact:

Playflick Media Inc.
41 Norman Avenue
London
N22 5ES
United Kingdom

Billing email: billing@playflick.com
Support email: support@playflick.com
Privacy email: privacy@playflick.com
Copyright email: copyright@playflick.com

Please include enough information for us to identify your account and transaction.

30. Related Policies

You should also read:

  • Terms of Use;

  • Privacy Policy;

  • Cookie Policy;

  • Community Guidelines;

  • Copyright / Takedown Policy.

These documents explain your rights, responsibilities, and how Playflick handles accounts, content, privacy, payments, moderation, and platform safety.