Refund Policy

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Refund Policy

Playflick™ Media® .Inc
Effective Date: Thursday 1st May 2025 @ 7am GMT

Thank you for choosing Playflick (https://www.playflick.com). We value your trust and want you to be fully satisfied with our services. This Refund Policy explains when and how refunds are provided.

1. Overview

Playflick offers both free and paid services (such as premium subscriptions, advertising credits, and special features). Refunds apply only to paid transactions, subject to the conditions below.

2. Eligibility for Refunds

We provide refunds under the following conditions:
✅ Technical issues on our side that prevent you from accessing a paid service (after troubleshooting).
✅ Duplicate or accidental payments (if reported within 7 days).
✅ Service cancellation requests made within 14 days of purchase, where no significant use has occurred.

3. Non-Refundable Items

We do not offer refunds for:
❌ Services already fully delivered or consumed.
❌ Subscription periods already used (even partially).
❌ Violations of our Terms & Conditions that lead to account suspension.
❌ Advertising campaigns that have already run or started.
❌ Payments made to or through third-party providers not controlled by Playflick.

4. How to Request a Refund

To request a refund, please:

  • Contact us at contact@playflick.com with:
    ➔ Your full name, account email, order number, and reason for the refund.

  • Submit your request within 14 days of purchase.

  • Allow us up to 5-7 business days to review and process your request.

Approved refunds will be returned using your original payment method. Processing times may vary depending on your bank or payment provider.

5. EU, UK & US Consumer Rights

If you are located in the EU or UK, you have the right to withdraw from certain online purchases within 14 days under consumer protection laws. This applies only to unused or undelivered digital services.

If you are located in the US (including California under CCPA), you may have additional rights related to cancellations and refunds; please contact us for details.

6. Contact Us

For refund requests or questions:

We are here to help and ensure fair and transparent service.