Privacy Policy

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Playflick Privacy Policy

Effective date: 1 July 2026
Last updated: 1 July 2026

This Privacy Policy explains how Playflick Media Inc. (“Playflick”, “we”, “us”, or “our”) collects, uses, stores, shares, protects, and otherwise processes personal information when you use https://playflick.com, our video-sharing platform, user accounts, creator tools, upload tools, shorts, comments, messaging, paid features, advertising tools, monetisation features, reports, support services, and any related services we provide (together, the “Service”).

This Privacy Policy applies to all users of Playflick, including visitors, registered users, viewers, creators, advertisers, subscribers, purchasers, and anyone who contacts us.

By using Playflick, you acknowledge that we will process your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you must not use the Service.

1. Who We Are

The operator and data controller of Playflick is:

Playflick Media Inc.
41 Norman Avenue
London
N22 5ES
United Kingdom

For privacy and data protection matters, contact:

Email: privacy@playflick.com

For general support:

Email: support@playflick.com

For copyright or rights complaints:

Email: copyright@playflick.com

For billing matters:

Email: billing@playflick.com

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Playflick Media Inc. is the controller of personal information we decide how and why to process.

2. Key Privacy Summary

This section gives a short summary. The full policy below gives more detail.

We may collect and use information such as:

  • account details;

  • login details;

  • profile and channel details;

  • videos, shorts, thumbnails, comments, messages, playlists, likes, reports, and other user content;

  • payment and billing information;

  • device, browser, IP address, logs, cookies, analytics, and security data;

  • usage data, watch history, search activity, and interactions;

  • creator, monetisation, withdrawal, advertising, and support information;

  • moderation, copyright, safety, complaint, and enforcement information.

We use this information to:

  • provide and operate Playflick;

  • create and manage accounts;

  • host, display, recommend, moderate, and process content;

  • enable uploads, imports, comments, messages, subscriptions, payments, and creator tools;

  • protect users, children, creators, rights holders, advertisers, and the platform;

  • detect fraud, abuse, spam, bots, copyright infringement, security threats, and policy violations;

  • process payments, refunds, subscriptions, wallet features, monetisation, and support requests;

  • comply with law, regulators, court orders, and valid legal requests;

  • improve, analyse, personalise, and secure the Service.

We do not sell your personal information as a data broker.

Some information you post publicly, such as your username, channel, videos, thumbnails, comments, profile details, and public interactions, may be visible to other users and may be copied, shared, indexed, embedded, archived, or stored by others.

3. Personal Information We Collect

We collect different types of information depending on how you use Playflick.

3.1 Account Information

When you create or manage an account, we may collect:

  • name;

  • username;

  • display name;

  • email address;

  • password or password hash;

  • profile picture;

  • channel name;

  • channel description;

  • biography;

  • social links;

  • country, language, or region settings;

  • account preferences;

  • account type;

  • account creation date;

  • login history;

  • verification status;

  • two-factor authentication settings, if enabled;

  • account status, restrictions, suspensions, or enforcement history.

3.2 Profile, Channel, and Creator Information

If you create a channel or creator profile, we may collect:

  • channel details;

  • profile branding;

  • cover images;

  • creator bio;

  • links;

  • public contact details you choose to add;

  • subscriber and follower counts;

  • creator settings;

  • monetisation status;

  • upload history;

  • analytics;

  • paid content settings;

  • pro package status;

  • verification information;

  • creator application information;

  • wallet or withdrawal details where relevant.

3.3 Content You Upload or Post

We collect and process content you upload, import, post, stream, submit, or make available through Playflick, including:

  • videos;

  • shorts;

  • livestreams;

  • thumbnails;

  • images;

  • titles;

  • descriptions;

  • categories;

  • tags;

  • hashtags;

  • captions;

  • subtitles;

  • comments;

  • replies;

  • articles or posts;

  • playlist names and descriptions;

  • profile text;

  • messages;

  • reports;

  • appeals;

  • support requests;

  • copyright notices;

  • metadata connected with uploaded content.

Your content may include personal information about you or other people. You are responsible for ensuring that you have the rights and permissions needed to upload or share it.

3.4 Video, Upload, and Technical Processing Data

When you upload, import, or process content, we may collect:

  • file name;

  • file type;

  • file size;

  • duration;

  • video resolution;

  • bitrate;

  • audio information;

  • thumbnail data;

  • encoding and transcoding data;

  • upload progress;

  • upload errors;

  • conversion logs;

  • import source;

  • external video URL or ID;

  • storage location;

  • playback quality;

  • video processing status;

  • FFMPEG or media processing logs;

  • moderation flags or safety signals.

3.5 Usage and Activity Data

When you use Playflick, we may collect information about your activity, including:

  • videos watched;

  • watch history;

  • search queries;

  • likes;

  • dislikes;

  • comments;

  • shares;

  • playlists;

  • subscriptions;

  • follows;

  • views;

  • viewing duration;

  • scrolling and interaction events;

  • pages visited;

  • categories viewed;

  • messages sent or received;

  • reports submitted;

  • notifications opened;

  • ads viewed or clicked;

  • creator dashboards used;

  • upload and import tools used;

  • account settings changed;

  • language and display preferences.

3.6 Device, Browser, and Log Data

We may automatically collect technical information, including:

  • IP address;

  • device type;

  • operating system;

  • browser type and version;

  • screen size;

  • language;

  • approximate location from IP address;

  • referral URL;

  • pages visited;

  • access times;

  • session identifiers;

  • cookie identifiers;

  • crash reports;

  • error logs;

  • security logs;

  • server logs;

  • performance logs;

  • request headers;

  • network information.

3.7 Cookies and Similar Technologies

We use cookies, local storage, pixels, tags, SDKs, and similar technologies to:

  • keep you logged in;

  • remember preferences;

  • secure the Service;

  • prevent fraud;

  • measure usage;

  • improve performance;

  • support analytics;

  • support advertising where enabled;

  • remember cookie choices;

  • personalise parts of the Service.

More details are provided in the “Cookies and Similar Technologies” section below and in our Cookie Policy, where applicable.

3.8 Payment, Billing, and Subscription Information

If you buy a Pro Package, paid video, subscription, promotion, advertising credit, wallet credit, boost, creator feature, or other paid service, we may collect:

  • billing name;

  • billing email;

  • billing address where required;

  • transaction ID;

  • payment amount;

  • currency;

  • purchase date;

  • payment status;

  • subscription status;

  • refund status;

  • chargeback status;

  • invoice or receipt details;

  • payment processor reference;

  • fraud screening signals;

  • tax-related information where required.

We do not normally store full payment card numbers. Payments may be handled by third-party payment processors, and they may process your payment information under their own privacy policies.

3.9 Monetisation, Wallet, Withdrawal, and Creator Earnings Data

If monetisation, wallet, donations, paid videos, subscriptions, revenue share, withdrawals, or creator earnings are available, we may collect:

  • monetisation application details;

  • creator eligibility information;

  • wallet balance;

  • points or credits;

  • earnings records;

  • withdrawal requests;

  • payout method details;

  • payment processor details;

  • identity or verification information where required;

  • tax information where required;

  • fraud checks;

  • revenue adjustments;

  • refund and chargeback records;

  • advertiser suitability data;

  • invalid traffic signals;

  • monetisation restriction history.

3.10 Advertising and Promotion Data

If you use advertising or promotion features, we may collect:

  • advertiser account details;

  • campaign details;

  • targeting settings;

  • budget;

  • creatives;

  • promoted URLs;

  • impressions;

  • clicks;

  • spend;

  • delivery data;

  • review status;

  • rejection reasons;

  • billing records;

  • fraud and policy signals.

3.11 Support, Complaints, Reports, and Appeals

If you contact us, submit a report, appeal a decision, or make a complaint, we may collect:

  • your name;

  • email address;

  • account details;

  • subject of the request;

  • message content;

  • attachments;

  • evidence;

  • URLs;

  • screenshots;

  • support history;

  • moderation history;

  • complaint outcome;

  • correspondence records.

3.12 Copyright and Legal Notice Information

If you submit or receive a copyright, intellectual property, privacy, safety, or legal notice, we may collect:

  • name;

  • organisation;

  • email address;

  • postal address;

  • telephone number;

  • signature;

  • proof of ownership or authority;

  • URLs or content references;

  • complaint details;

  • counter-notice details;

  • legal correspondence;

  • enforcement actions.

We may share parts of a notice with the user who uploaded the disputed content, where appropriate.

3.13 Location Information

We may infer approximate location from your IP address, such as country, city, or region.

We do not normally collect precise GPS location unless a feature clearly asks for it and you choose to provide it.

3.14 Sensitive Information

We do not ask you to provide sensitive personal information unless necessary for a specific lawful purpose.

Sensitive information may include information about health, religion, ethnicity, political opinions, biometric data, sexual orientation, or criminal offences.

You should not upload or share sensitive information about yourself or others unless you have a lawful basis and proper consent.

Where we process sensitive information, we do so only where permitted by law, such as where:

  • you have clearly made the information public;

  • you have given explicit consent;

  • processing is necessary for legal claims;

  • processing is necessary for substantial public interest reasons;

  • processing is necessary for safety, safeguarding, crime prevention, or legal compliance.

4. How We Collect Personal Information

We collect information in the following ways:

4.1 Information You Provide Directly

You provide information when you:

  • register;

  • create a profile or channel;

  • upload content;

  • import content;

  • comment;

  • send messages;

  • create playlists;

  • subscribe;

  • buy paid features;

  • apply for monetisation;

  • submit reports;

  • contact support;

  • submit copyright notices;

  • change settings;

  • participate in surveys, promotions, or feedback requests.

4.2 Information Collected Automatically

We automatically collect information when you:

  • visit Playflick;

  • watch videos;

  • interact with content;

  • search;

  • upload;

  • login;

  • use creator tools;

  • click links;

  • view ads;

  • use messaging;

  • trigger errors or security logs.

4.3 Information from Other Users

Other users may provide information about you when they:

  • tag, mention, or identify you;

  • send messages to you;

  • report your content;

  • submit complaints;

  • upload content featuring you;

  • submit copyright or privacy notices;

  • comment on your content.

4.4 Information from Third Parties

We may receive information from:

  • payment processors;

  • hosting providers;

  • analytics providers;

  • advertising providers;

  • fraud prevention tools;

  • cloud storage providers;

  • email providers;

  • social login providers;

  • video import sources;

  • law enforcement;

  • regulators;

  • rights holders;

  • trusted reporters;

  • safety organisations;

  • public sources.

5. Why We Use Personal Information

We use personal information for the purposes below.

5.1 To Provide and Operate the Service

We use information to:

  • create and manage accounts;

  • provide login and authentication;

  • host videos and other content;

  • process uploads;

  • generate thumbnails;

  • convert video files;

  • display profiles and channels;

  • enable search, categories, playlists, and recommendations;

  • enable comments, messages, likes, dislikes, follows, subscriptions, and sharing;

  • provide creator dashboards;

  • provide notifications;

  • provide support;

  • maintain platform functionality.

5.2 To Process and Display User Content

We process uploaded content to:

  • store it;

  • display it;

  • make it playable;

  • generate previews and thumbnails;

  • categorise it;

  • index it;

  • recommend it;

  • show it in feeds;

  • show it on profiles;

  • support embeds and sharing;

  • provide analytics;

  • enforce privacy settings;

  • moderate and protect the platform.

5.3 To Personalise and Improve Playflick

We may use information to:

  • remember preferences;

  • recommend content;

  • improve search;

  • improve video playback;

  • understand how users use the platform;

  • test and improve features;

  • measure performance;

  • fix bugs;

  • develop new features;

  • improve creator tools;

  • improve safety and moderation systems.

5.4 To Provide Paid Features and Billing

We use information to:

  • process purchases;

  • manage subscriptions;

  • activate Pro Packages;

  • issue receipts;

  • process refunds;

  • handle chargebacks;

  • detect payment fraud;

  • manage advertising spend;

  • manage wallet features;

  • support creator monetisation;

  • keep transaction records.

5.5 To Support Creators and Monetisation

We use information to:

  • assess monetisation eligibility;

  • calculate earnings;

  • process withdrawals;

  • apply revenue share rules;

  • detect invalid traffic;

  • review advertiser suitability;

  • prevent abuse;

  • handle disputes;

  • manage paid videos, subscriptions, donations, and creator tools.

5.6 To Keep Playflick Safe and Secure

We use information to:

  • detect spam;

  • detect bots;

  • detect fake accounts;

  • detect malware;

  • detect unauthorised access;

  • prevent account takeover;

  • prevent fraud;

  • prevent abuse;

  • investigate suspicious activity;

  • protect users;

  • protect children;

  • enforce policies;

  • restrict harmful content;

  • prevent platform manipulation;

  • protect our systems, rights, and business.

5.7 To Moderate Content and Enforce Rules

We use information to:

  • review reports;

  • detect prohibited content;

  • investigate policy breaches;

  • remove or restrict content;

  • suspend or terminate accounts;

  • handle appeals;

  • process copyright notices;

  • process privacy complaints;

  • preserve evidence;

  • comply with safety duties;

  • keep records of moderation decisions.

5.8 To Communicate With You

We use information to send:

  • account emails;

  • security alerts;

  • password reset emails;

  • verification emails;

  • billing emails;

  • service updates;

  • policy updates;

  • moderation notices;

  • copyright notices;

  • support replies;

  • promotional messages where permitted;

  • creator updates where relevant.

5.9 To Comply With Legal Duties

We use information to:

  • comply with data protection law;

  • comply with consumer law;

  • comply with tax and accounting obligations;

  • respond to lawful requests;

  • respond to regulators;

  • respond to court orders;

  • cooperate with law enforcement where required or permitted;

  • preserve legal records;

  • protect legal rights;

  • investigate unlawful activity.

6. Our Lawful Bases for Processing

Where UK data protection law applies, we rely on one or more lawful bases depending on the purpose.

6.1 Contract

We process information where necessary to provide the Service to you under our Terms of Use, including:

  • creating and managing accounts;

  • hosting content;

  • providing upload and viewing features;

  • providing subscriptions or paid features;

  • processing payments;

  • providing support;

  • enforcing account settings.

6.2 Consent

We rely on consent where required, including for:

  • non-essential cookies;

  • certain marketing communications;

  • some optional account features;

  • certain uses of sensitive information;

  • optional analytics or advertising technologies where applicable.

You can withdraw consent where processing is based on consent. Withdrawal does not affect processing that happened before consent was withdrawn.

6.3 Legitimate Interests

We process information where necessary for our legitimate interests or the legitimate interests of others, provided those interests are not overridden by your rights.

Our legitimate interests include:

  • operating and improving Playflick;

  • keeping the Service secure;

  • preventing fraud and abuse;

  • protecting users and creators;

  • detecting spam, bots, and fake engagement;

  • moderating content;

  • enforcing our Terms;

  • supporting creators and advertisers;

  • analysing platform usage;

  • improving recommendations and search;

  • defending legal claims;

  • protecting our business and reputation.

6.4 Legal Obligation

We process information where necessary to comply with legal duties, including:

  • tax and accounting rules;

  • data protection laws;

  • consumer laws;

  • online safety obligations;

  • court orders;

  • regulator requests;

  • lawful law enforcement requests;

  • child safety and serious harm reporting obligations where applicable.

6.5 Vital Interests

We may process information where necessary to protect someone’s life or physical safety, such as in urgent safety, child protection, self-harm, violence, or emergency situations.

6.6 Public Interest or Substantial Public Interest

In limited cases, we may process information where necessary for reasons of public interest, substantial public interest, safeguarding, crime prevention, legal claims, or regulatory compliance.

7. Public Information and User Content

Some information on Playflick is public by design.

Public information may include:

  • username;

  • display name;

  • profile picture;

  • channel name;

  • channel description;

  • public videos;

  • shorts;

  • thumbnails;

  • playlists;

  • comments;

  • likes or public interactions where shown;

  • subscriber counts;

  • follower counts;

  • public creator information;

  • public links;

  • content statistics.

If you make content public, other people may:

  • view it;

  • copy it;

  • download it where tools allow;

  • screenshot it;

  • record it;

  • share it;

  • embed it;

  • comment on it;

  • link to it;

  • index it through search engines;

  • archive it;

  • use it outside Playflick.

We cannot fully control what other people do with public content once it has been made available.

Use privacy settings carefully.

8. Messages and Private Communications

Playflick may provide messaging or private communication features.

Messages are not public by default, but they are not guaranteed to be end-to-end encrypted unless we expressly state otherwise.

We may access, review, preserve, or disclose messages where necessary to:

  • provide the messaging feature;

  • investigate abuse;

  • detect spam or scams;

  • enforce our Terms;

  • protect users;

  • respond to reports;

  • comply with law;

  • prevent fraud;

  • protect children;

  • address security threats.

You must not use messages to send illegal, harmful, abusive, exploitative, fraudulent, or unwanted material.

9. Children and Young Users

Playflick is not intended for children under 13.

Users under 18 should use Playflick only with permission and supervision from a parent or legal guardian.

We may collect limited information about young users where they create accounts, upload content, watch content, interact with content, or are included in content uploaded by others.

We take child safety seriously and may:

  • restrict features for young users;

  • remove or restrict content involving children;

  • disable comments or messaging;

  • limit visibility;

  • prevent monetisation;

  • require age checks;

  • investigate reports;

  • report serious child safety concerns to relevant authorities or organisations.

Creators must not upload content that exploits, sexualises, humiliates, endangers, identifies, tracks, or harms children.

If you believe a child’s personal information or image has been shared on Playflick inappropriately, contact:

privacy@playflick.com

For urgent child safety concerns, contact:

support@playflick.com

10. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve Playflick.

10.1 Essential Cookies

Essential cookies are necessary for the Service to work. They may be used for:

  • login sessions;

  • security;

  • fraud prevention;

  • remembering privacy choices;

  • upload sessions;

  • basic site functionality;

  • load balancing;

  • payment flow security.

These cookies do not normally require consent because they are necessary to provide the Service.

10.2 Preference Cookies

Preference cookies may remember:

  • language;

  • dark or light mode;

  • video player preferences;

  • cookie choices;

  • display settings;

  • region settings.

10.3 Analytics Cookies

Analytics cookies help us understand:

  • how users find Playflick;

  • which pages are visited;

  • how videos perform;

  • how features are used;

  • where errors occur;

  • how to improve the Service.

Where required, we ask for consent before using non-essential analytics cookies.

10.4 Advertising Cookies

Advertising cookies may be used to:

  • show ads;

  • measure ad performance;

  • limit repeated ads;

  • detect invalid ad traffic;

  • support advertising partners;

  • personalise ads where permitted.

Where required, we ask for consent before using advertising cookies or similar technologies.

10.5 Managing Cookies

You can manage cookies through:

  • our cookie banner or settings, where available;

  • your browser settings;

  • device settings;

  • privacy tools;

  • third-party consent tools where applicable.

Blocking some cookies may affect login, playback, uploads, preferences, analytics, advertising, or other platform features.

11. Analytics, Recommendations, and Personalisation

We may use information about your activity to:

  • show relevant videos;

  • recommend channels;

  • improve search results;

  • personalise feeds;

  • remember watch progress;

  • show trending or popular content;

  • suggest playlists;

  • improve creator analytics;

  • detect fake engagement;

  • measure platform performance.

Recommendations and rankings may use signals such as:

  • watch history;

  • searches;

  • likes and dislikes;

  • comments;

  • subscriptions;

  • categories;

  • language;

  • country or region;

  • device information;

  • content metadata;

  • safety and quality signals;

  • fraud and spam signals.

You may be able to adjust some preferences through your account settings.

12. Advertising

Playflick may show ads on or around content.

We may process information to:

  • deliver ads;

  • measure ad performance;

  • prevent ad fraud;

  • limit repeated ads;

  • report campaign results;

  • bill advertisers;

  • support creator monetisation;

  • apply advertiser-suitability rules.

We may work with advertising partners, analytics providers, and measurement services. These partners may use cookies or similar technologies where permitted by law and your choices.

We do not knowingly use children’s personal information for behavioural advertising where prohibited by law.

13. Payments and Financial Processing

Payments may be processed by third-party payment processors.

We may receive and store payment-related records, such as:

  • transaction reference;

  • payment status;

  • amount;

  • currency;

  • purchase type;

  • billing email;

  • refund status;

  • chargeback status;

  • subscription status.

We do not normally store your full card number or complete payment credentials.

Payment processors may collect and process your information under their own privacy policies and security standards.

14. Fraud, Safety, and Security

We may process information to detect, prevent, and investigate:

  • fake accounts;

  • bots;

  • spam;

  • scams;

  • phishing;

  • malware;

  • fake views;

  • fake likes;

  • fake followers;

  • invalid ad traffic;

  • payment fraud;

  • refund abuse;

  • account takeover;

  • copyright abuse;

  • harassment;

  • child safety risks;

  • illegal content;

  • platform manipulation;

  • security attacks.

This may include automated tools, manual review, logs, pattern analysis, third-party security tools, user reports, rights holder reports, and law enforcement requests.

15. Content Moderation and Legal Compliance

We may process personal information during moderation and enforcement, including:

  • content reports;

  • user reports;

  • copyright complaints;

  • privacy complaints;

  • appeal information;

  • content metadata;

  • account history;

  • messages where relevant;

  • IP addresses;

  • device information;

  • enforcement records;

  • evidence of violations.

We may remove content, restrict accounts, preserve records, or share information where necessary to enforce our Terms, protect users, comply with law, or respond to legal requests.

16. Automated Processing

We may use automated systems to help:

  • recommend content;

  • rank search results;

  • detect spam;

  • detect malware;

  • detect fake engagement;

  • detect copyright or policy issues;

  • identify suspicious accounts;

  • apply safety labels;

  • flag content for review;

  • personalise the Service.

Some decisions may be assisted by automated systems, but important moderation, payment, or account decisions may also involve human review where appropriate.

You may contact us if you believe an automated decision has significantly affected you and you want to request review, where applicable law gives you that right.

17. Who We Share Personal Information With

We may share personal information with the following categories of recipients.

17.1 Other Users and the Public

Information you make public may be visible to other users and the public.

This may include:

  • public videos;

  • comments;

  • usernames;

  • channel details;

  • public profile information;

  • public playlists;

  • thumbnails;

  • likes or public interactions where displayed.

17.2 Service Providers

We may share information with trusted service providers who help us operate Playflick, including:

  • hosting providers;

  • cloud storage providers;

  • database providers;

  • content delivery networks;

  • email providers;

  • analytics providers;

  • payment processors;

  • fraud prevention providers;

  • security providers;

  • moderation tools;

  • customer support tools;

  • advertising providers;

  • backup providers;

  • development and maintenance providers.

These providers may process information only as needed to provide services to us, unless they act as independent controllers under their own policies.

17.3 Payment Processors

We may share billing and transaction information with payment processors to process payments, refunds, subscriptions, fraud checks, and chargebacks.

17.4 Rights Holders and Complainants

Where appropriate, we may share information with:

  • copyright owners;

  • trade mark owners;

  • legal representatives;

  • complainants;

  • users accused of infringement;

  • users submitting counter-notices.

For example, if you submit a copyright notice, we may share your notice with the user who uploaded the disputed content.

17.5 Law Enforcement, Regulators, Courts, and Authorities

We may share information where we believe it is necessary or appropriate to:

  • comply with law;

  • respond to court orders;

  • respond to regulators;

  • respond to lawful law enforcement requests;

  • protect users;

  • protect children;

  • prevent fraud;

  • prevent serious harm;

  • investigate illegal activity;

  • enforce our rights;

  • defend legal claims.

17.6 Business Transfers

If Playflick is involved in a merger, acquisition, sale, restructuring, financing, transfer of assets, insolvency, or similar transaction, personal information may be transferred as part of that transaction.

17.7 Professional Advisers

We may share information with lawyers, accountants, auditors, insurers, banks, consultants, and other professional advisers where necessary.

18. International Transfers

We are based in the United Kingdom, but some service providers or users may be located outside the UK.

This means personal information may be transferred to, stored in, or accessed from countries outside the UK.

Where required, we use appropriate safeguards for international transfers, such as:

  • adequacy regulations;

  • standard contractual clauses;

  • international data transfer agreements;

  • transfer risk assessments;

  • contractual protections;

  • technical and organisational security measures.

Some countries may not provide the same level of data protection as the UK.

19. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Retention periods depend on:

  • the type of information;

  • the reason it was collected;

  • account status;

  • legal requirements;

  • tax and accounting obligations;

  • security needs;

  • fraud prevention needs;

  • moderation and enforcement needs;

  • copyright or legal disputes;

  • user requests;

  • backup cycles;

  • technical requirements.

19.1 Typical Retention Examples

We may keep:

  • account data for as long as your account exists;

  • public content for as long as it remains published;

  • deleted content for a limited backup or safety period;

  • logs for security, debugging, fraud prevention, and legal purposes;

  • payment records for tax, accounting, refund, and chargeback purposes;

  • moderation records for enforcement, appeals, safety, and legal defence;

  • copyright notices and legal complaints for dispute and compliance purposes;

  • support messages for customer service and legal records;

  • analytics data in aggregated or pseudonymised form for longer periods.

When information is no longer needed, we may delete, anonymise, aggregate, or securely archive it.

20. Deleting Your Account or Content

You may be able to delete certain content or request account deletion through account settings or by contacting us.

Deletion may not immediately remove all information from:

  • backups;

  • cached pages;

  • search engines;

  • logs;

  • moderation systems;

  • legal records;

  • accounting records;

  • fraud prevention systems;

  • reports or complaints;

  • content copied or shared by other users;

  • third-party websites or services.

We may retain information where necessary for legal, safety, security, tax, accounting, fraud prevention, dispute, moderation, or legitimate business purposes.

21. Security

We use technical and organisational measures designed to protect personal information.

These may include:

  • access controls;

  • password hashing;

  • secure server configuration;

  • HTTPS;

  • firewalls;

  • logging;

  • backups;

  • malware and abuse monitoring;

  • account security features;

  • permission controls;

  • restricted administrative access;

  • security reviews;

  • data minimisation where appropriate.

No online service is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your password, email account, device, and login details secure.

If you believe your account has been compromised, contact:

support@playflick.com

22. Your Data Protection Rights

Depending on your location and the circumstances, you may have rights over your personal information.

These may include:

  • the right to be informed;

  • the right of access;

  • the right to rectification;

  • the right to erasure;

  • the right to restrict processing;

  • the right to data portability;

  • the right to object;

  • the right to withdraw consent;

  • rights relating to automated decision-making;

  • the right to complain to a data protection authority.

These rights are not absolute and may be subject to legal limits.

To make a privacy rights request, contact:

privacy@playflick.com

We may need to verify your identity before responding.

We may refuse or limit requests where permitted by law, including where requests are excessive, unfounded, repetitive, harmful to others, conflict with legal obligations, or relate to information we must retain.

23. Right to Object

You may have the right to object to processing based on legitimate interests, including certain profiling or direct marketing.

Where you object, we will consider whether we have compelling legitimate grounds to continue processing or whether processing is needed for legal claims.

You can object by contacting:

privacy@playflick.com

24. Marketing Communications

We may send marketing emails or promotional messages where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link, account settings, or by contacting us.

We may still send non-marketing messages, such as:

  • security alerts;

  • account notices;

  • billing notices;

  • service updates;

  • policy updates;

  • moderation notices;

  • legal notices.

25. Complaints to the ICO

If you are in the United Kingdom and are unhappy with how we handle your personal information, you may complain to the Information Commissioner’s Office.

Before doing so, we ask that you contact us first so we can try to resolve the issue.

Contact us at:

privacy@playflick.com

You may also contact the ICO through its official website or helpline.

26. Third-Party Links, Embeds, and Services

Playflick may contain links, embeds, imports, ads, payment tools, social logins, analytics tools, or other services provided by third parties.

Third-party services may collect and use your information under their own privacy policies.

We are not responsible for the privacy practices of third-party websites, platforms, apps, payment processors, social networks, or services.

You should read their privacy policies before using them.

27. Social Login and External Accounts

If you use social login or connect an external account, we may receive information from that provider, such as:

  • account ID;

  • name;

  • email address;

  • profile picture;

  • access token or authentication data;

  • public profile information;

  • connected account status.

The information we receive depends on the provider and your settings with that provider.

You can disconnect external accounts where the feature is available.

28. Video Imports and External Platforms

If you import or embed content from third-party platforms, we may process:

  • source platform name;

  • external video URL;

  • external video ID;

  • title;

  • description;

  • thumbnail;

  • duration;

  • metadata;

  • import status;

  • error logs;

  • account or API connection information where relevant.

Third-party platforms may have their own privacy policies and terms.

You are responsible for ensuring that you have permission to import, embed, or use third-party content.

29. Public Search Engines

Public content on Playflick may be indexed by search engines.

This may include:

  • public videos;

  • channel pages;

  • public profiles;

  • public comments;

  • titles;

  • descriptions;

  • thumbnails;

  • tags;

  • public metadata.

If you delete public content, search engines may continue to show cached or outdated results for a period of time.

You may need to contact search engines directly to request removal from their indexes.

30. Data About Other People

If you upload, post, message, or otherwise provide personal information about another person, you must have a lawful basis to do so.

This includes:

  • videos showing other people;

  • children’s images or videos;

  • private messages;

  • addresses;

  • phone numbers;

  • emails;

  • identity documents;

  • medical details;

  • private or intimate content;

  • workplace or school information.

You are responsible for obtaining any required consent or permission.

We may remove content or restrict accounts where personal information is shared unlawfully, abusively, or unsafely.

31. Data Breaches

If we become aware of a personal data breach, we will assess it and take appropriate steps.

Where required by law, we may notify:

  • affected users;

  • the ICO;

  • other regulators;

  • law enforcement;

  • service providers.

We may contact you if your personal information is affected and notification is required or appropriate.

32. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we may:

  • change the “Last updated” date;

  • post the updated version on Playflick;

  • notify you by email;

  • show an in-platform notice;

  • ask you to accept the updated policy where appropriate.

Your continued use of Playflick after the updated Privacy Policy takes effect means you acknowledge the updated policy.

If you do not agree with the updated policy, you should stop using the Service.

33. Contact Us

For privacy questions, requests, or complaints:

Playflick Media Inc.
41 Norman Avenue
London
N22 5ES
United Kingdom

Privacy email: privacy@playflick.com
Support email: support@playflick.com
Copyright email: copyright@playflick.com
Billing email: billing@playflick.com

Please include enough information for us to identify your account and respond to your request.

34. Final Notice

By using Playflick, you acknowledge that you have read and understood this Privacy Policy.

You should also read our:

  • Terms of Use;

  • Cookie Policy;

  • Community Guidelines;

  • Copyright Policy;

  • Refund Policy.

These documents work together to explain your rights, responsibilities, and how Playflick operates.

Playflick Cookie Policy

Effective date: 1 July 2026
Last updated: 1 July 2026

This Cookie Policy explains how Playflick Media Inc. (“Playflick”, “we”, “us”, or “our”) uses cookies and similar technologies on https://playflick.com and any related services we provide.

This Cookie Policy should be read together with our Privacy Policy, Terms of Use, Community Guidelines, Copyright Policy, and Refund Policy.

By using Playflick, you acknowledge that we use cookies and similar technologies as described in this Cookie Policy. Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

1. Who We Are

The operator of Playflick is:

Playflick Media Inc.
41 Norman Avenue
London
N22 5ES
United Kingdom

For privacy and cookie-related questions, contact:

Privacy email: privacy@playflick.com
Support email: support@playflick.com

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit, such as login status, preferences, security settings, language choices, or browsing activity.

Cookies may be set by:

  • Playflick, known as first-party cookies; or

  • third-party providers, such as analytics, advertising, payment, embedded video, or social media providers.

Cookies can be:

  • session cookies, which expire when you close your browser; or

  • persistent cookies, which remain on your device for a set period or until deleted.

3. Similar Technologies

When we refer to “cookies” in this Cookie Policy, we also mean similar technologies that store or access information on your device, including:

  • local storage;

  • session storage;

  • pixels;

  • tags;

  • scripts;

  • tracking links;

  • device identifiers;

  • browser identifiers;

  • embedded media technologies;

  • analytics tools;

  • advertising technologies;

  • fraud prevention tools.

These technologies may be used to operate Playflick, remember your choices, support video playback, provide security, measure performance, show ads, prevent fraud, and improve the Service.

4. Why We Use Cookies

We may use cookies and similar technologies to:

  • keep you logged in;

  • remember your cookie choices;

  • remember language, display, dark mode, and player preferences;

  • support video playback;

  • support uploads and upload progress;

  • support comments, messages, likes, playlists, and subscriptions;

  • protect your account;

  • detect fraud, spam, bots, abuse, and security threats;

  • prevent repeated login prompts;

  • process payments and subscriptions;

  • support creator dashboards and analytics;

  • measure site performance;

  • understand how users interact with Playflick;

  • show and measure ads where enabled;

  • limit repeated ads;

  • support embedded third-party content;

  • improve features and user experience.

5. Types of Cookies We Use

5.1 Strictly Necessary Cookies

These cookies are required for Playflick to work.

They may be used for:

  • login sessions;

  • account authentication;

  • security;

  • fraud prevention;

  • cookie consent storage;

  • upload sessions;

  • basic website navigation;

  • payment flow security;

  • server load balancing;

  • error prevention;

  • abuse protection.

Without these cookies, core parts of Playflick may not work properly.

Examples may include cookies for:

  • user login;

  • session ID;

  • CSRF/security protection;

  • cookie consent status;

  • language modal status;

  • upload progress;

  • account security.

These cookies do not normally require consent because they are necessary to provide the Service.

5.2 Preference Cookies

Preference cookies help Playflick remember choices you make.

They may remember:

  • language;

  • dark mode or light mode;

  • player settings;

  • closed popups;

  • announcement status;

  • layout preferences;

  • region or country settings;

  • cookie banner choices;

  • autoplay or playback preferences where available.

If these cookies are disabled, the site may still work, but your preferences may not be remembered.

5.3 Performance and Analytics Cookies

Analytics cookies help us understand how people use Playflick.

They may help us measure:

  • page visits;

  • video views;

  • traffic sources;

  • watch behaviour;

  • errors;

  • loading speed;

  • device and browser types;

  • feature usage;

  • upload failures;

  • search activity;

  • creator dashboard usage;

  • popular content;

  • site performance.

We use this information to improve Playflick, fix bugs, understand user behaviour, improve video playback, improve upload performance, and make the platform easier to use.

Where required by law, we ask for your consent before using non-essential analytics cookies.

5.4 Advertising Cookies

Advertising cookies may be used to:

  • show ads;

  • measure ad performance;

  • limit how often you see the same ad;

  • detect invalid ad traffic;

  • prevent click fraud;

  • support advertising reports;

  • measure campaign performance;

  • support creator monetisation;

  • make ads more relevant where permitted.

Advertising cookies may be set by Playflick or by third-party advertising partners.

Where required by law, we ask for your consent before placing advertising cookies or similar technologies on your device.

If you reject advertising cookies, you may still see ads, but they may be less relevant or less personalised.

5.5 Security and Fraud Prevention Cookies

Security cookies help protect Playflick, users, creators, advertisers, and payment systems.

They may be used to:

  • detect suspicious logins;

  • prevent account takeover;

  • detect bots;

  • block spam;

  • detect fake views, fake likes, fake comments, and fake engagement;

  • protect payment flows;

  • prevent abuse of subscriptions, wallets, rewards, monetisation, and withdrawals;

  • detect malicious traffic;

  • protect against scraping, malware, and platform attacks.

Some security cookies are strictly necessary and may be used without consent.

5.6 Video Playback and Upload Cookies

Because Playflick is a video platform, cookies and similar technologies may be used to support:

  • video playback;

  • watch progress;

  • next-up videos;

  • video quality preferences;

  • shorts playback;

  • playlists;

  • upload progress;

  • video conversion status;

  • thumbnail selection;

  • player settings;

  • error handling;

  • embedded players.

These technologies help videos load, play, resume, process, and display correctly.

5.7 Social Media and Embedded Content Cookies

Playflick may include embedded or linked content from third-party platforms, such as video platforms, social media platforms, payment providers, advertising networks, or analytics tools.

These third parties may set their own cookies or similar technologies when you:

  • watch embedded content;

  • click a social share button;

  • log in using a social account;

  • interact with third-party widgets;

  • view imported or embedded videos;

  • use external payment tools;

  • open third-party links.

Third-party cookies are controlled by those third parties, not Playflick. Their use is governed by their own cookie and privacy policies.

6. Cookies We May Use

The exact cookies used on Playflick may change over time as we update the platform, enable or disable features, change providers, improve security, or add new tools.

The following table explains the types of cookies that may be used.

Cookie / Technology Type Purpose Example Use Consent Required?
Session cookie Keeps you logged in Account login and page access Usually no
Security cookie Protects the site CSRF, abuse prevention, suspicious login checks Usually no
Cookie consent cookie Remembers your cookie choice Stores accept/reject preferences Usually no
Language cookie Remembers language choice Shows the site in your selected language Sometimes
Display mode cookie Remembers day/night mode Saves dark or light mode Sometimes
Video preference cookie Remembers player choices Playback settings, next-up videos Sometimes
Upload/session storage Supports uploads Upload progress and errors Usually no where necessary
Analytics cookie Measures usage Page views, video views, performance Usually yes
Advertising cookie Shows or measures ads Ad delivery, ad measurement, frequency capping Usually yes
Social/embed cookie Supports third-party embeds Embedded videos, social sharing Usually yes if non-essential
Payment security cookie Protects transactions Fraud prevention and checkout security Usually no where necessary

7. Third-Party Cookies

Third-party cookies may be set by providers that help us operate, analyse, secure, monetise, advertise, or improve Playflick.

These may include providers for:

  • hosting;

  • content delivery;

  • analytics;

  • advertising;

  • video embeds;

  • payment processing;

  • fraud prevention;

  • social login;

  • social sharing;

  • email delivery;

  • customer support;

  • security;

  • captcha or bot detection.

Third-party providers may process information according to their own privacy and cookie policies.

Playflick does not control all third-party cookies. You can manage third-party cookies using your browser settings, device settings, privacy tools, or our cookie consent tools where available.

8. Cookie Consent

Where required by law, we ask for your consent before using non-essential cookies.

This may include cookies used for:

  • analytics;

  • advertising;

  • personalisation;

  • social media features;

  • embedded third-party content;

  • non-essential tracking;

  • marketing measurement.

Consent must be a clear choice. If we ask for consent, you can normally accept, reject, or manage non-essential cookies.

You can change your cookie choices at any time using the cookie settings link or banner option where available.

If a cookie settings tool is not visible, you can contact us at:

privacy@playflick.com

9. Rejecting Cookies

You can reject non-essential cookies where the option is available.

If you reject cookies:

  • core Playflick features should still work;

  • login and security cookies may still be used;

  • videos should still work where technically possible;

  • analytics may be reduced;

  • ads may still appear, but may be less relevant;

  • some embedded content may not load;

  • some preferences may not be remembered;

  • some social sharing or third-party features may be unavailable.

Strictly necessary cookies cannot usually be turned off through our cookie banner because they are needed to provide the Service.

10. Managing Cookies in Your Browser

You can control cookies through your browser settings.

Most browsers allow you to:

  • view cookies;

  • delete cookies;

  • block all cookies;

  • block third-party cookies;

  • clear cookies when you close the browser;

  • set site-specific cookie rules;

  • disable local storage;

  • manage tracking protection.

The exact controls depend on your browser and device.

If you block all cookies, Playflick may not work properly. You may be unable to log in, upload videos, comment, save preferences, use paid features, or access account tools.

11. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals.

There is no single universal standard for how websites must respond to these signals. Playflick may not respond to every browser signal automatically.

Where legally required or technically supported, we may respect certain consent, opt-out, or privacy preference signals.

12. Local Storage and Session Storage

Playflick may use local storage or session storage in your browser.

These technologies may store information such as:

  • interface preferences;

  • temporary playback settings;

  • upload progress;

  • draft actions;

  • player state;

  • cookie choices;

  • security tokens;

  • temporary app data.

Local storage may remain on your device until cleared. Session storage usually clears when the browser session ends.

You can clear these through your browser settings.

13. Cookies and Logged-In Users

When you are logged in, cookies may be linked to your account.

This allows Playflick to:

  • keep you signed in;

  • remember settings;

  • show your subscriptions;

  • track watch history;

  • save playlists;

  • allow comments and messages;

  • show notifications;

  • support creator tools;

  • protect your account;

  • detect unusual activity;

  • prevent fraud or abuse.

If you log out, some cookies may remain to remember preferences, security information, or cookie choices.

14. Cookies and Video Viewing

When you watch videos on Playflick, cookies and similar technologies may help us:

  • count views;

  • prevent fake views;

  • remember watch progress;

  • recommend related videos;

  • support next-up videos;

  • detect playback errors;

  • improve streaming performance;

  • remember quality settings;

  • support playlists and shorts;

  • provide creator analytics.

Some of this processing is necessary for the platform to operate properly. Other analytics or personalisation features may depend on your cookie choices.

15. Cookies and Creator Analytics

If you are a creator, cookies and similar technologies may help us provide analytics such as:

  • views;

  • watch time;

  • engagement;

  • likes;

  • comments;

  • traffic sources;

  • subscriber activity;

  • video performance;

  • ad performance where available;

  • monetisation signals where available.

Analytics may be aggregated, estimated, delayed, filtered, or adjusted to remove invalid activity.

16. Cookies and Advertising

If advertising is enabled, cookies and similar technologies may be used to support ads.

This may include:

  • ad display;

  • frequency capping;

  • ad measurement;

  • click measurement;

  • invalid traffic detection;

  • fraud prevention;

  • campaign reporting;

  • creator monetisation support.

Where legally required, advertising cookies will only be used with your consent.

If you reject advertising cookies, Playflick may still show non-personalised or contextual ads where allowed.

17. Cookies and Children

Playflick is not intended for children under 13.

We do not knowingly use children’s personal information for behavioural advertising where prohibited by law.

If we become aware that cookies or tracking technologies have been used inappropriately in relation to a child, we may delete, restrict, or disable the relevant data or account.

Parents or guardians can contact us at:

privacy@playflick.com

18. Cookie Retention

Cookies remain on your device for different periods.

Some cookies expire when you close your browser. Others may remain for days, months, or longer, depending on their purpose.

We aim to keep cookie durations reasonable and proportionate.

Examples:

Cookie Type Typical Duration
Session cookies Until browser closes or session expires
Login cookies Until logout or expiry
Security cookies Short to medium period
Preference cookies Days to months
Cookie consent cookies Several months or longer
Analytics cookies Usually limited period
Advertising cookies Depends on provider and consent settings
Local storage Until cleared or replaced

Third-party cookies may have their own retention periods controlled by the relevant provider.

19. Updates to This Cookie Policy

We may update this Cookie Policy from time to time.

We may update it when:

  • we add new features;

  • we change cookie providers;

  • we enable or disable analytics;

  • we change advertising tools;

  • legal requirements change;

  • we improve consent controls;

  • we update our Privacy Policy or Terms of Use.

When we update this Cookie Policy, we will change the “Last updated” date.

If changes are significant, we may show a notice, request renewed consent, or ask you to review your choices.

20. Contact Us

For questions about cookies, consent, privacy, or data protection, contact:

Playflick Media Inc.
41 Norman Avenue
London
N22 5ES
United Kingdom

Privacy email: privacy@playflick.com
Support email: support@playflick.com

Please include enough information for us to identify your request and respond properly.

21. Related Policies

You should also read:

  • Terms of Use;

  • Privacy Policy;

  • Community Guidelines;

  • Copyright / Takedown Policy;

  • Refund Policy.

These policies explain how Playflick operates, how we protect users, and how we handle content, payments, privacy, and platform safety.